the DEFINITIVE EXECUTIVE ASSISTANT & MANAGERIAL HANDBOOK : leadership for pas, executive... assistants, senior administrators and office manag.

Halftitle Page
Title Page
Copyright Page
Dedication
Contents
Foreword
About the author
Acknowledgements
Introduction
01 The leadership challenge
	Who or what is a leader?
	The Three O Model of Leadership
	Servant leadership
	Leadership skills
	Leading in the VUCA world
	Employee involvement
	The neuroscience of decision making
	Summary
02 How to motivate yourself and your teams
	Motivational theories
	Intrinsic motivational theory: Autonomy, Mastery and Purpose by Daniel H Pink (2009)
	The threat (demotivation) and reward (motivation) system in the brain
	Minimizing threat and maximizing reward
	Signs of demotivation
	What are demotivators in the workplace?
	How to motivate yourself and others
	How to motivate remote workers
	How to motivate your boss
	Motivational listening
	Assessing yourself and your own motivators
	Summary
03 Developing emotional intelligence
	Leadership and emotional intelligence
	Developing emotional intelligence in leaders
	NLP and emotional intelligence
	Summary
04 Leading effective office based and virtual teams to success
	Definition of a team
	Team-leader role
	Team dynamics
	Characteristics of effective teams
	Stages of team development
	Creating a Team Charter using ‘Developing an internal assistant network’ as an example
	Belbin® team roles
	Summary
05 Employee experience from recruitment to performance
	Performance management
	Interviews
	Onboarding programme and standard operating procedures
	Performance management
	Summary
06 Coaching
	Mentoring
	Counselling
	Coaching
	Wheel of Learning/timeline
	Summary
07 How to communicate with different personality and behavioural styles
	Filters and perception
	The Flock Personality Model
	Conflict management
	Summary
08 Managing projects
	The neuroscience of project management
	Definition and terminology of project management
	Content
	Structure
	Stage one: define
	The five steps of project start-up: sequence of events
	Project overview
	Project approach
	Project team members
	Project approval
	Stage two: plan
	Stage three: execute
	Stage four: deliver/review/close
	Processes
	Summary
09 The art and science of effective negotiation
	Definition of negotiation
	Negotiation styles
	The key skills of a negotiator
	The stages of a successful negotiation
	Before the negotiation – preparation
	During the negotiation – opening statements
	Discussion (including tactics)
	Bargaining
	Agreement and action plan
	Summary
10 Change, resilience and brain power
	What exactly is ‘change management’ and how can you help it happen effectively?
	Leading change
	Theories of change management
	Summary
Index