The Dark Side of Social Media: Psychological, Managerial, and Societal Perspectives

Front Cover
The Dark Side of Social Media
Copyright Page
Dedication
Contents
Preface
Acknowledgments
I. The Dark Side of Personal Social Media Use
	1 Social Media and Mental and Physical Health
		Stress and Anxiety
		Depression
		Suicide Rates
		Sleeping Patterns
		Fitness, Health, and Eating Habits
		Addiction to Social Media
		Solutions
		Conclusion
		References
	2 Narcissism as a Predictor of Self-Presentation
		Generational Differences
		Intercultural Differences in Narcissism and Social Media Usage
		Types of Narcissism
		Facebook Use and Narcissism
		Narcissism and Instagram
		Narcissism and Twitter
		The Dark Triad of Personality
		Summary and Conclusion
		References
	3 Cyberstalking and Bullying
		Definitions of Cyberstalking
		Similarities and Differences Between Face-to-Face and Cyberbullying
		Cyberbullying Among College Students
		Sex Differences
		Imagined Interactions, Cyber Teasing, and Bullying
		Phone Apps to Deal With Bullying
		Conclusion and Implications
		References
	4 Negative Social Comparisons on Social Network Sites
		Social Comparison Theory
		Mass Media and Social Comparisons
		Social Media
		Pinterest
		Conclusion
		References
	5 Social Media and Relationship Drama
		Romantic Relationship Problems
			Jealousy
			Dialectic Tensions
			Infidelity
			Abuse and Violence
			Relationship Dissolution
			Postbreakup
		Problems in Friendship Relationships
			Unfriending
		Conclusion
		References
II. The Dark Side of Professional Social Media Use
	6 Social Media Monitoring: A Cautionary View
		Introduction
		Social Media Monitoring: Definition and Advantages
			Definition of Social Media Monitoring
			Myths of Social Media Monitoring
			Quantifying User-Generated Content
				User-Generated Key Performance Indicators
				Marketer-Generated Key Performance Indicators
		General Limitations of Social Media Content Analysis
			Closed Networks
			Lack of Representativity
		Potential Limitations of Automatic Social Media Content Analysis
			Typos, Slang, and Context
			Irony and Double Meaning
			Nontextual Content
			Unclear Identification of Brands
			Lack of Transparency in Tools
		Discussion
		References
	7 Online Firestorms: Collaborative Brand Attacks
		Introduction
		Social Media Marketing
		Social Media Crises: Collaborative Brand Attacks
			Exit, Loyalty, Voice: Three Basic Strategies of Unsatisfied Customers
			Communication Crises and Collaborative Brand Attacks
				Traditional Communication Crises
			Collaborative Brand Attacks
		Example: Union Street Guest House
		Collaborative Brand Attacks and the Dark Side of Social Media
		Discussion
		References
III. The Dark Side of Social Media Use for Societies
	8 Social Media Privacy
		What Is Privacy?
		Privacy Paradox and Social Media
		Privacy Literacy
		Uses and Gratifications Theory and Privacy on Social Media
		Conclusion
		References
	9 Social Media Lies and Rumors
		Lying as a Form of Deception
		Online Deception and Deception Using Social Media
		Catfishing
		Self-Presentation Lies
		Misinformation and Rumors
		Fake News
		Conclusion
		References
Index
Back Cover