The Coaches' Handbook: The Complete Practitioner Guide for Professional Coaches

Cover
Half Title
Series Page
Title Page
Copyright Page
Table of Contents
Editor’s bio
Contributors’ bios
Section 1 Coaching context
	Chapter 1 Coaching defined and explored
		Introduction
		What is coaching?
		The roots of coaching?
		How does coaching compare with other interventions?
		Defining coaching
		Specialist approaches to coaching
		The continued growth and adaptation of coaching
		Developing your definition
		Conclusion
		References
	Chapter 2 The business case for coaching
		Introduction
		The growth of coaching
		Common coaching goals
		Affective outcomes as the focus in coaching
		Cognitive outcomes as the focus in coaching
		Skill-based outcomes as the focus in coaching
		Results outcomes as the focus of coaching
		Does coaching work? Assessing the coaching effectiveness evidence
		Evidence that coaching can produce change at the affective outcome level
		Evidence that coaching can produce change at the cognitive outcome level
		Evidence that coaching can produce change at the skill-based outcome level
		Evidence that coaching can produce change at the results outcome level
		Conclusion
		References
	Chapter 3 Developing a coaching culture in your organisation
		Introduction
		What do we mean by ‘organisational culture’?
		The old-style approach to coaching
		The benefits of building a coaching culture
		Organisational snapshot – JK Organisation, India
		Benefits at the individual coaching dimension:
		Benefits at the team and group coaching dimensions:
		Benefits at the organisational coaching dimension:
		Benefits of coaching beyond the organisation and into the distributed networks:
		The LEAD coaching framework
		Zone 1 – Leaders – Managing access to external coaches
		Zone 2: Everyone – Access to internal coaches
		Organisational snapshot – CareSource, Ohio, USA
		Zone 3: Approach – Coaching is the default leadership style
		Zone 4: Distributed – Coaching across organisational boundaries
		Organisational snapshot – Rentokil Initial, UK
		Twelve steps to developing a coaching culture
		Conclusion
		References
Section 2 Understanding yourself and your clients
	Chapter 4 Understanding yourself as a coach
		Introduction
		The nature of self in a nutshell: A precursor for self-understanding
		Level 1: Self-inventory
		Level 2: Self as an instrument
		Level 3: Fully professional self
		Conclusion
		References
	Chapter 5 Understanding your clients
		Introduction
		Starting out
		A word of caution
		Developing our ability to understand: A golden opportunity
		Understanding how your client feels about you
		How can you communicate your interest and openness?
		Understanding their “model of change”
		Using their words
		Understanding their “resistance”
		Staying close: Little questions and feedback forms
		Conclusion
		References
	Chapter 6 Non-violent communication
		Introduction
		A brief overview of non-violent communication
		First principle: Separating our observations from our responses
		Second principle: Identifying and expressing feelings
		Principle Three: Seeing needs behind behaviours and communications
		Principle Four: Making and receiving requests with empathy
		Appreciation
		Conclusion
		References
	Chapter 7 Understanding the coaching relationship
		Introduction
		Why has the relationship become so figural?
		Relational coaching
		Relational coaching in practice
		Caveat: Relational yet flexible
		Relational style
		Conclusion
		References
Section 3 Core coaching skills
	Chapter 8 Goal-setting in coaching
		Introduction
		Traditional goal-setting practice
		A challenge to traditional goal-setting
		Factors that impact goal-setting in coaching
		Broadening goal-setting in coaching
		Conclusion
		References
	Chapter 9 Questions in coaching
		Introduction
		How questions work
		Choosing the type of question
		Powerful questions
		Helping the client build their skills of self-questioning
		Common errors in questioning
		Avoiding the “tyranny of the question”
		Conclusion
		Note
		References
	Chapter 10 Listening in coaching
		Introduction
		What is good listening?
		Why does listening matter in coaching?
		What gets in the way of good listening?
		Mode 1: Attention
		Mode 2: Inquiry
		Mode 3: Observation and non-verbal communication
		Mode 4: Resonance: Using yourself as a listener
		Developing as a listener
		References
	Chapter 11 Affirmations, reflections and summaries in coaching
		Introduction
		Affirmations
		Reflections
		Summaries
		Conclusion
		References
	Chapter 12 Tools and techniques in coaching
		Introduction
		What are coaching tools and techniques?
		How can tools and techniques help in coaching?
		What are the risks of using tools and techniques?
		Conclusion
		References
	Chapter 13 Silence in coaching
		Introduction
		How is silence treated outside of coaching?
		Two examples from practice
		A silent vignette from a facilitated session with a master’s group studying coaching
		Discussion
		Conclusions
		References
	Chapter 14 Using emotions in coaching
		Introduction
		History
		The challenge
		Emotions
		The path for the coach
		Approaches to working with emotions
		Conclusion
		References
	Chapter 15 Balancing challenge and support in coaching
		Introduction
		The value of challenge
		The evolution of coaching
		Support and challenge
		What is challenge?
		How to challenge
		Conclusion
		References
Section 4 Coaching approaches
	Chapter 16 The universal eclectic model of executive coaching
		Introduction
		The Universal Eclectic Model
		What makes an activity eligible for inclusion?
		How does the coach select the right tool for the job?
		What are the benefits of an eclectic approach?
		What are the risks of an eclectic approach?
		How can we get the best from the Universal Eclectic Model?
		From theory to practice: A short case study
		Conclusion
		References
	Chapter 17 Behavioural coaching: The GROW model
		Introduction
		The GROW model explained
		Behavioural coaching theory and research
		GROW in practice
		Tools and techniques
		When does GROW work best?
		Ten useful questions for GROW coaches
		Conclusion
		References
	Chapter 18 Person-centred coaching
		Introduction
		Person-centred coaching explained
		Person-centred coaching theory and research
		Person-centred coaching practice
		Tools and techniques
		Ten useful person-centred coaching questions
		Conclusion
		Note
		References
	Chapter 19 Solution-focused coaching
		Introduction
		Solution-focused coaching explained
		Solution-focused coaching theory and research
		Solution-focused coaching in practice
		Phases of the OSCAR model
		Tools and techniques
		The coaching agreement
		Structuring the coaching session
		Oscillation
		The miracle question
		When stuck
		Seeking exceptions
		When does solution-focused coaching work best?
		Ten useful questions for the solution-focused coach
		Conclusion
		References
	Chapter 20 Cognitive-behavioural coaching
		Introduction
		The cognitive-behavioural approach explained
		The “ABC” model
		The hot cross bun model
		Cognitive-behavioural coaching theory and research
		Cognitive-behavioural coaching in practice
		Tools and techniques
		Functional Analysis
		Identifying “thinking errors”
		Behavioural experiments
		Attention training and switching the focus of attention
		When does cognitive-behavioural coaching work best?
		Ten useful questions for cognitive-behavioural coaches
		Conclusion
		References
	Chapter 21 Gestalt coaching
		Introduction
		Gestalt coaching explained
		Gestalt coaching theory and research
		Paradox Theory of change and resistance
		Gestalt coaching in practice
		Tools and techniques
		When does Gestalt work best?
		Ten useful question for Gestalt coaches
		Conclusion
		References
	Chapter 22 Systems-Psychodynamic coaching
		Introduction
		The psychodynamic approach explained
		Psychodynamic coaching theory and research
		Psychodynamic coaching in practice
		Tools and techniques
		Narrative techniques
		When does a psychodynamic approach work best?
		Ten useful questions for psychodynamic coaches
		Conclusions
		References
	Chapter 23 Neuroscience coaching
		Introduction
		The neuroscience coaching approach explained
		Neuroscience coaching theory and research
		Neuroscience coaching practice
		When does neuroscience coaching work best?
		Tools and techniques
		Ten useful questions for neuroscience coaches
		Conclusion
		References
	Chapter 24 Narrative coaching
		Introduction
		Narrative coaching explained
		Narrative coaching theory and research
		Narrative coaching in practice
		Tools and Techniques
		When does narrative coaching work best?
		Ten commonly used questions for the narrative coach
		Conclusion
		Notes
		References
	Chapter 25 Systemic team coaching
		Introduction
		Systemic team coaching explained
		Team coaching theory and research
		Systemic team coaching in practice
		Tools and techniques
		When does systemic team coaching work best?
		Ten useful questions for team coaches
		Conclusion
		References
	Chapter 26 Career coaching
		Introduction
		Career coaching explained
		Career coaching theory and research
		Career coaching in practice
		Tools and techniques
		Career changers
		When does career coaching work best?
		Ten useful questions for career coaches
		Conclusion
		References
	Chapter 27 Outdoor eco-coaching
		Introduction
		Eco-coaching explained
		Eco-coaching theory and research
		Eco-coaching in Practice
		Tools and techniques
		Ten useful questions for outdoor-eco coaches
		Conclusion
		References
	Chapter 28 Acceptance and Commitment Coaching
		Introduction
		Acceptance and Commitment Coaching explained
		Core concepts
		The six processes, aspects or elements of psychological flexibility
		AC Coaching theory and research
		AC Coaching in practice
		Getting started using AC Coaching
		Tools and techniques
		When does AC Coaching work best?
		Ten useful question for AC coaches
		Conclusion
		References
	Chapter 29 Positive psychology approaches to coaching
		Introduction
		Positive psychology coaching explained
		Positive psychology coaching theory and research
		Positive psychology approach in practice
		Tools and techniques
		When do positive psychology approaches work best?
		Ten useful questions for positive psychology coaches
		Conclusion
		References
	Chapter 30 Developing an integrated approach to coaching
		Introduction
		What is integration in coaching?
		The benefits of integration
		Integrative coaching explained
		When does integrative coaching work best?
		Tools and techniques
		Ten useful questions for integrated coaches
		Conclusion
		References
Section 5 Coaching issues
	Chapter 31 Ethics in coaching
		Introduction
		The nature of ethics in coaching
		Why do ethics matter in coaching?
		Navigating ethical issues across professional contexts
		Developing and maintaining an ethical coaching practice
		Conclusion
		References
	Chapter 32 Contracting in coaching
		Introduction
		From contract to designed alliance
		Terms of engagement, contracting, for the relationship
		Contracting for the relationship with individuals
		Contracting as a designed alliance
		Contracting for the session
		Conclusions
		References
	Chapter 33 Feedback and evaluation in coaching
		Introduction
		Theories of feedback in personal development
		Theories of evaluation in personal development
		Practice of coaching evaluation
		Conclusion
		References
	Chapter 34 AI and digital technology in coaching
		Introduction
		Hall of mirrors
		Definitions
		AI applications to coaching
		Artificial intelligence at the heart of coaching
		Crossing the threshold
		Developing literacy
		Data and coaching
		Coaching and AI: A picture in the picture
		Coaches as role models
		Virtual coaching
		Conclusion
		Notes
		References
Section 6 Continuing coach development
	Chapter 35 Supervision in coaching
		Introduction
		The development of supervision
		The purpose of coach supervision
		What is coaching supervision?
		A framework for supervision
		Choosing your supervisor
		Preparing for supervision
		Benefits of supervision
		Conclusion
		References
	Chapter 36 Manager as coach
		Introduction
		What is managerial coaching?
		Defining coaching in the world of management
		Linking engagement with managerial coaching
		Traditional and coaching styles of management compared
		The benefits of a coaching style
		Coaching skills for line managers
		The skills of coaching as a leader
		When is coaching not the answer?
		Conclusion
		References
	Chapter 37 Reflective practice in coaching
		Introduction
		Why reflection matters
		Theories of reflective
		The coach in the coaching
		Developing reflective practice
		Techniques for reflective practice
		The Henley Eight
		Conclusion
		References
	Chapter 38 Establishing your coaching business
		Introduction
		The challenge
		The solution
		Looking after yourself
		Attracting the right clients
		Working on the business as well as in it
		Ten points to consider for your business
		Conclusion
		References
Section 7 Tools and techniques for coaches
	Chapter 39 Fifteen tools and techniques for coaches
		Introduction
		Technique 1: Visual metaphors
		Technique 2: Expert Interviewer
		Technique 3: Hypothesis trees
		Technique 4: The “Yes, and …” exercise
		Technique 5: Paired comparison analysis
		Technique 6: Lifeline
		Technique 7: Sculpt
		Technique 8: Ladder of Abstraction
		Technique 9: 2×2 matrix
		Technique 10: Letter from the future
		Technique 11: Crazy Eights
		Technique 12: Connecting with what is important
		Technique 13: CIA technique – Control, Influence, Accept
		Technique 14: The Wheel of Life
		Technique 15: The Story Spine
Index