The Change Handbook: The Definitive Resource on Today's Best Methods for Engaging Whole Systems

Contents......Page 6
Preface......Page 12
Acknowledgements......Page 22
Introduction and Essential Fundamentals......Page 26
Part I: Navigating Through the Methods......Page 40
1. The Big Picture: Making Sense of More Than Sixty Methods......Page 41
2. Selecting Methods: The Art of Mastery......Page 53
3. Preparing to Mix and Match Methods......Page 69
4. Sustainability of Results......Page 84
Part II: The Methods......Page 96
ADAPTABLE METHODS......Page 97
5. Appreciative Inquiry: A Positive Revolution in Change......Page 98
6. Collaborative Loops......Page 114
7. Dialogue and Deliberation......Page 127
8. Integrated Clarity: Energizing How We Talk and What We Talk about in Organizations......Page 143
9. Open Space Technology......Page 160
10. The Technology of Participation......Page 174
11. Whole-Scale Change......Page 187
12. The World Café......Page 204
13. Ancient Wisdom Council......Page 220
14. Appreciative Inquiry Summit......Page 226
15. The Conference Model......Page 232
16. Consensus Decision Making......Page 237
17. Conversation Café......Page 243
18. Dynamic Facilitation......Page 248
19. The Genuine Contact Program......Page 252
20. Human Systems Dynamics......Page 259
21. Leadership Dojo......Page 264
22. Evolutions of Open Systems Theory......Page 269
23. OpenSpace-Online Real-Time Methodology......Page 275
24. Organization Workshop......Page 281
25. PeerSpirit Circling: Creating Change in the Spirit of Cooperation......Page 286
26. Power of Imagination Studio: A Further Development of the Future Workshop Concept......Page 292
27. Real-Time Strategic Change......Page 298
28. SimuReal: Action Learning in Hyperdrive......Page 303
29. Study Circles......Page 308
30. Think Like a Genius: Realizing Human Potential Through the Purposeful Play of Metaphorming......Page 313
31. Web Lab’s Small Group Dialogues on the Internet Commons......Page 319
PLANNING METHODS......Page 324
32. Dynamic Planning and the Power of Charrettes......Page 325
33. Future Search: Common Ground Under Complex Conditions......Page 341
34. Scenario Thinking......Page 356
35. Search Conference......Page 372
36. Community Summits......Page 390
37. Large Group Scenario Planning......Page 395
38. SOAR: A New Approach to Strategic Planning......Page 400
39. Strategic Forum......Page 406
40. Strategic Visioning: Bringing Insight to Action......Page 411
41. The 21st Century Town Meeting: Engaging Citizens in Governance......Page 418
STUCTURING METHODS......Page 424
42. Community Weaving......Page 425
43. Participative Design Workshop......Page 444
44. Collaborative Work Systems Design......Page 461
45. The Whole Systems Approach: Using the Entire System to Change and Run the Business......Page 466
IMPROVING METHODS......Page 474
46. Rapid Results......Page 475
47. The Six Sigma Approach to Improvement and Organizational Change......Page 490
48. Action Learning......Page 504
49. Action Review Cycle and the After Action Review Meeting......Page 509
50. Balanced Scorecard......Page 515
51. Civic Engagement: Restoring Community Through Empowering Conversations......Page 521
52. The Cycle of Resolution: Conversational Competence for Sustainable Collaboration......Page 526
53. Employee Engagement Process......Page 532
54. Gemeinsinn-Werkstatt: Project Framework for Community Spirit......Page 538
55. Idealized Design......Page 544
56. The Practice of Empowerment: Changing Behavior and Developing Talent in Organizations......Page 549
57. Values Into Action......Page 555
58. WorkOut......Page 560
SUPPORTIVE METHODS......Page 566
59. Online Environments That Support Change......Page 567
60. Playback Theatre......Page 586
61. Visual Recording and Graphic Facilitation: Helping People See What They Mean......Page 598
62. The Drum Café: Building Wholeness, One Beat at a Time......Page 613
63. JazzLab: The Music of Synergy......Page 618
64. The Learning Map Approach......Page 623
65. Visual Explorer......Page 628
Part III: Thoughts About the Future from the Lead Authors......Page 634
66. From Chaos to Coherence: The Emergence of Inspired Organizations and Enlightened Communities......Page 635
67. High-Leverage Ideas and Actions You Can Use to Shape the Future......Page 645
68. Hope for the Future: Working Together for a Better World......Page 658
Part IV: Quick Summaries......Page 670
Part V: References Suggested by Multiple Contributing Authors......Page 732
A......Page 736
B......Page 737
C......Page 738
D......Page 740
F......Page 742
G......Page 743
H......Page 744
J......Page 745
M......Page 746
N......Page 747
O......Page 748
P......Page 749
R......Page 751
S......Page 752
T......Page 755
W......Page 756
Z......Page 757
About the Lead Authors......Page 758