The C.I.D.E.R. Method: A Human Resource Approach to Handling Employee Complaints

شکایت‌های آزار و اذیت جنسی و تبعیض می‌تواند منجر به محیط‌های کاری سمی و احکام بزرگ شاکی شود. این کتاب روشی جدید و منظم برای رسیدگی به همه شکایات کارکنان را به شیوه‌ای آموزش می‌دهد که از طنز و مطالعات موردی برای کمک به دانشجویان بازرگانی و پرسنل منابع انسانی در درک قانون، تشخیص مسائل و پاسخ مناسب استفاده می‌کند.

Sexual harassment and discrimination complaints can result in toxic work environments and huge plaintiff verdicts. This book teaches a novel, systematic method for addressing all employee complaints in a style that utilizes humor and case studies to help business students and human resource personnel comprehend the law, recognize issues and respond appropriately.

The method employs the acronym CIDERCommunicate, Investigate, Document, Evaluate and Respond--as the cornerstone for properly handling employee complaints. This innovative approach takes a potentially complicated matter and makes it easy to integrate into a company's policies, outlining the necessary elements for every investigation. 

Scenarios of employee complaints are analyzed in-depth using the CIDER method to demonstrate the proper method for handling disputes. A practice section of additional worker grievances enables the reader to hone their new skills.