The Blended Learning Book: Best Practices, Proven Methodologies, and Lessons Learned

Preliminaries
Contents
Introduction
Chapter One : How Did We Get Here? The History of Blended Learning
	The Evolution of Technology-Based Training
	Instructor-Led Training
	Mainframe-Based Training
	Satellite-Based Live Video
	The PC CD-ROM Era
	Development of Learning Management Systems and AICC
	Enter Web-Based Training: The First Generation
	Today: A Wide Range of Options
	Lessons Learned in This Chapter
Chapter Two: The Business of Blended Learning
	The Issue of Limited Resources
	Portfolio Management: Identifying High-Impact Investments
	Program Portfolio Allocation
	The Trap of “Cost Reduction” Programs
	High-Impact Programs
	Creating Measurable Goals
	Certification Programs: A Special Case
	Alignment with Business Objectives
	Blended Learning Is a Powerful Business Tool
	Lessons Learned in This Chapter
Chapter Three: Blended Learning Design Concepts
	How Do People Learn?
	The Goal of Mastery
	Six Modes of Learning
	Research Supports the Value of Experiential Learning
	Blending Works: Thompson Job Impact Study
	Cultural Goals: Socialization and Gaining Attention
	The Four Types of Corporate Training
	Tracking and Reporting as a Program Characteristic
	Lessons Learned in This Chapter
Chapter Four: Proven Blended Learning Models
	The Two Approaches to Blended Learning
	Five Specific Blended Learning Models
	Lessons Learned in This Chapter
Chapter Five: Eight Criteria for Selecting the Blending Model
	Criterion 1: Program Type
	Criterion 2: Cultural Goals
	Criterion 3: Audience
	Criterion 4: Budget
	Criteriion 5: Resources
	Criterion 6: Time
	Criterion 7: Learning Content
	Criterion 8: Technology
	Lessons Learned in This Chapter
Chapter Six: Developing the Budget
	Sizing the Budget: Define the Size of the Problem
	Compute Cost Per Learner
	Economics of Blended Learning
	The Five Components of the Budget
	Real Costs: The Blended Learning: What Works™ Study
	Lessons Learned in This Chapter
Chapter Seven: Media Selection: The Right Blend
	Review of the Selection Criteria
	The Sixteen Media Types
	When to Use Instructor-Led Training
	When to Use On-the-Job Exercises
	When to Use Live vs. Self-Study
	Program Type 1: Information Broadcast Programs
	Program Type 2: Critical Knowledge Transfer Programs
	Program Type 3: Skills and Competency Programs
	Program Type 4: Certified Skills and Competencies
	Media Selection
	Lessons Learned in This Chapter
Chapter Eight: Content Development
	The Instructional Design Team
	Typical Content Development Challenges
	Developing a Program Plan
	The Instructional Plan
	Developing Standards
	Making Content Reusable
	e-Learning Content Development Process
	Working with SMEs
	Developing Webinar or Live e-Learning Content
	Development Tools
	Simulations
	Content Development Tips and Techniques
	Outsourcing Content Development
	Lessons Learned in This Chapter
Chapter Nine: Learning Technology and Infrastructure
	Review of Blended Learning Infrastructure
	Using and Setting Standards
	How Much Learning Infrastructure You Need
	Do You Need an LMS at All?
	Low-Cost LMS Approaches
	LCMS and Development Tools
	Lessons Learned in This Chapter
Chapter Ten: Program Management: Launch, Rollout, Support
	The Challenge of Utilizing e-Learning
	Review the Program Schedule
	Program Launch
	Executive and Management Support
	Specific Launch Events
	Ongoing Marketing
	Support and Operations
	Learning Labs
	Field Coordinators
	Measuring and Reporting Progress
	Communication with Upper Management
	Communication with Line Management
	Lessons Learned in This Chapter
Moving Forward
	Why Blended Learning Is So Important
	Where Blended Learning Is Going
Appendices
	Appendix A: Case Studies and Solutions
	Appendix B: Blended Learning Study: Financial Overview
	Appendix: C: Case Study Business Strategies
	Appendix D: Program Checklist
	Appendix E: Eight Criteria for Media Selection
	Appendix F: Sixteen Media Types and Descriptions
	Appendix G: Glossary
	Appendix H: Selected Samples of Courseware and Media
	Appendix I: Sample Detailed Instructional Plan
About the Author
Index
Pfeiffer Publications Guide