The ASQ Certified Quality Process Analyst Handbook

Cover
Title page
CIP data
Table of Contents
List of Figures and Tables
Acknowledgments
Introduction
Part I. Quality Concepts and Team Dynamics
	Chapter 1. Professional Conduct and Ethics
		Code of Ethics
	Chapter 2. Quality Concepts
		Quality
		Quality Planning
		Quality Standards, Requirements, and Specifications
		Quality Documentation
		Cost of Quality (COQ)
	Chapter 3. Quality Audits
		Audit Types
		Audit Components
		Audit Roles and Responsibilities
	Chapter 4. Team Dynamics
		Types of Teams
		Team Development
		Team Stages
		Team Roles and Responsibilities
		Team Conflict
	Chapter 5. Training and Evaluation
		Link Training to Organizational Goals
		Needs Assessment
		Adapt Information to Meet Adult Learning Styles
		Select the Training Delivery Method
		Evaluate Training Effectiveness
		Link to Organizational and Individual Performance Measures
		Tools for Assessing Training Effectiveness
Part II. Quality Tools and Process Improvement Techniques
	Chapter 6. Process Improvement Concepts and Approaches
		Plan–Do–Check–Act (PDCA)
		Kaizen
		Incremental and Breakthrough Improvement
	Chapter 7. Basic Quality Tools
		Cause-and-Effect Diagram
		Flowcharts (Process Maps)
		Check Sheets
		Pareto Charts
		Scatter Diagram
		Histograms
	Chapter 8. Process Improvement Techniques
		Lean
		Six Sigma
		Benchmarking
		Risk Management
		Business Process Management (BPM)
	Chapter 9. Management and Planning Tools
		Quality Management Tools
		Project Management Tools
Part III. Data Analysis
	Chapter 10. Basic Concepts
		Basic Statistics
		Basic Distributions
		Probability Concepts
		Reliability Concepts
	Chapter 11. Data Types, Collection, and Integrity
		Measurement Scales
		Data Types
		Data Collection and Analysis
		Data Integrity
		Data Plotting
	Chapter 12. Sampling
		Sampling Methods
		Acceptance Sampling
		ANSI/ASQ Z1.4
		ANSI/ASQ Z1.9
	Chapter 13. Measurement System Analysis (MSA)
		Measurement
		Concepts in Measurements
	Chapter 14. Statistical Process Control (SPC)
		Fundamental Concepts
		Rational Subgroups
		Control Charts for Attributes Data
		Control Charts for Variables Data
		Common and Special Cause Variation
		Process Capability Measures
	Chapter 15. Advanced Statistical Analysis
		Regression and Correlation Models
		Hypothesis Testing
		Null Hypothesis
		Design of Experiments (DOE)
		Taguchi Concepts and Methods
		Analysis of Variance (ANOVA)
Part IV. Customer–Supplier Relations
	Chapter 16. Internal and External Customers and Suppliers
		Internal Customers
		Improving Internal Processes and Services
		Effect of Treatment of Internal Customers on That of External Customers
		Methods to Energize Internal Customers
		External Customers
		External Customers’ Influence on Products and Services
	Chapter 17. Customer Satisfaction Methods
		Surveys
		Focus Groups
		Complaint Forms
		Warranty and Guarantee Analysis
		Quality Function Deployment
	Chapter 18. Product and Process Approval Systems
		Verification
		Validation and Qualification Methods
	Chapter 19. Supplier Management
		Supplier Selection
		Supplier Performance
		Key Measures of Supplier Performance
		Supplier Assessment Metrics
	Chapter 20. Material Identification, Status, and Traceability
		Importance of Materials Identification
		Key Requirements for Tracking Materials
		Methods for Segregating Nonconforming Materials
		A Sample Procedure for Tracking Materials
Part V. Corrective and Preventive Action (CAPA)
	Chapter 21. Corrective Action
		Problem Identification and Assessment
		Contain the Negative Effects Resulting from the Defect
		Identify Root Causes
		Corrective Action
		Verify and Confirm Effectiveness
	Chapter 22. Preventive Action
		Identify Potential Problems
		Identify Potential Causes
Part VI. Appendices
	Appendix A. Body of Knowledge for the ASQ Certified Quality  Process Analyst (CQPA)—2020
		Levels of Cognition Based on Bloom’s Taxonomy—Revised (2001)
	Appendix B. Areas under Standard Normal Curve
	Appendix C. Control Limit Formulas
		Variables Charts
		Attributes Charts
	Appendix D. Factors for Control Charts
Endnotes
Glossary
Bibliography
Index
About the Editor