The 21st Century Manager: Future-Focused Skills for the Next Millennium

contents......Page 6
acknowledgements......Page 8
introduction......Page 10
Part I The Overview......Page 12
so what is really happening?......Page 14
the theory behind the changes......Page 16
the effect on managers......Page 19
how will it be different?......Page 21
where does it come from?......Page 22
so what are the skills and qualities of an effective manager?......Page 24
the impossible dream?......Page 31
the process for shifting our beliefs and attitudes......Page 33
how do I start?......Page 37
conclusion......Page 38
potential pay-offs for becoming an excellent leader......Page 39
endpiece......Page 40
Part II Transforming Yourself......Page 42
what do we mean by change?......Page 44
where is it leading?......Page 45
accepting change as the norm......Page 46
imposed change and chosen change......Page 48
influencing change......Page 50
promoting change......Page 51
working with others on change......Page 53
conclusion......Page 55
a state of excellence......Page 56
looking after yourself......Page 57
making yourself feel good......Page 59
creating the state you want......Page 62
how will this make me an effective 21st century manager?......Page 64
conclusion......Page 65
what do I stand for?......Page 66
what is your purpose?......Page 69
giving yourself permission......Page 71
getting support......Page 72
enjoying your individuality......Page 73
conclusion......Page 74
thinking positively......Page 75
systemic thinking......Page 78
remembering the customer......Page 80
visionary thinking......Page 81
creative thinking......Page 83
conclusion......Page 84
the image of the learner......Page 85
developing our learning skills......Page 87
being a dynamic learner......Page 89
learning behaviours......Page 91
conclusion......Page 93
learning through modelling......Page 94
being the model......Page 95
improving the example you set......Page 98
conclusion......Page 100
endpiece......Page 102
Part III Communicating Effectively......Page 104
why bother?......Page 106
your intention......Page 107
your outcomes......Page 109
finding the right level......Page 110
the right language......Page 111
valuing people......Page 112
conclusion......Page 114
receiving information......Page 115
asking for information......Page 119
giving information......Page 121
feedback......Page 123
giving feedback......Page 127
conclusion......Page 129
looking to the future......Page 130
the long-term vision......Page 131
the first steps......Page 140
maintaining the movement towards the vision......Page 141
conclusion......Page 143
what influencing means......Page 145
the way you are when you influence well......Page 148
using the information you have gathered......Page 152
remembering the longer term......Page 153
conclusion......Page 154
endpiece......Page 155
Part IV Managing Others......Page 156
14. motivating others......Page 158
why do we want motivation?......Page 159
the motivating factors......Page 161
recognizing motivational patterns......Page 165
using what you know about motivation......Page 166
conclusion......Page 167
why work one-to-one with your staff?......Page 169
the principles of one-to-one work......Page 170
formal reviews......Page 173
informal one-to-ones......Page 176
maintaining your space......Page 177
conclusion......Page 178
16. counselling and coaching......Page 179
workplace counselling......Page 180
coaching......Page 184
conclusion......Page 188
17. letting them get on with it......Page 190
delegating effectively......Page 191
the benefits of delegation......Page 193
problems with delegation......Page 194
conclusion......Page 198
endpiece......Page 200
Part V The Rest of the Journey......Page 202
18. continuing to develop......Page 204
different methods of development......Page 205
choosing your development methods......Page 207
use of a mentor......Page 209
putting your development plan together......Page 210
conclusion......Page 211
review of what this means......Page 212
what next?......Page 214
the changing context......Page 216
self-management and development......Page 217
communication......Page 218
stories that inspire......Page 219