Technology In Action Complete (16th Edition)

Cover
Inside Front Cover
Title page
Copyright page
Contents at a Glance
Contents
Learn Technology by Using Technology in Action 16e
Letter from the Authors
About the Authors
Acknowledgments
Chapter 1 The Impact of Technology in a Changing World
	Part 1: Technology in Society
	Learning Outcome 1.1 You will be able to discuss the impact of the tools of modern technology on national and global issues
		Technology in a Global Society
			Impact of Tools of Modern Technology
			Objective 1.1 Describe various technological tools being used to impact national and global issues
			Global Issues
			Objective 1.2 Describe various global social issues that are being affected by technology
		Technology Connects Us with Others
			Technology Impacts How and Why We Connect and Collaborate
			Objective 1.3 Describe how technology is changing how and why we connect and collaborate with others
			Technology Impacts How We Consume
			Objective 1.4 Summarize how technology has impacted the way we choose and consume products and services
		The Importance of Computer Literacy
			Computer Literacy
			Objective 1.5 Characterize computer literacy and explain why it is important to be computer literate
			Helpdesk: Technology Impacts
			Sound Byte: Virtual Computer Tour
			Try This: What Does Facebook Know about You?
			Make This: TOOL: IFTTT.com (If This Then That)
	Part 2: Emerging Technologies and Ethical Computing
	Learning Outcome 1.2 You will be able to describe emerging technologies, such as artificial intelligence, and how technology creates new ethical debates
		Artificial Intelligence
			Artificial Intelligence Basics
			Objective 1.6 Describe artificial intelligence systems and explain their main goals
			Helpdesk: The Impact of Artificial Intelligence
			Ethics in IT: Ethics in Computing
		Working with Artificial Intelligence and Other Information Technologies
			Technology and Your Career
			Objective 1.7 Describe how artificial intelligence and other emerging technologies are important in many careers
			Bits&Bytes: Is It AI or Human? Take a Turing Test!
			Dig Deeper: Augmented and Virtual Realities
		Ethical Computing
			Defining Ethics
			Objective 1.8 Define ethics and examine various ethical systems
			Sound Byte: How to Debate Ethical Issues
			Personal Ethics
			Objective 1.9 Describe influences on the development of your personal ethics
			Ethics and Technology
			Objective 1.10 Present examples of how technology creates ethical challenges
			Solve This: How Technology Is Used on the World Stage and in Your Personal Life
Chapter 2 Looking at Computers: Understanding the Parts
	Part 1: Understanding Digital Components
	Learning Outcome 2.1 You will be able to describe the devices that make up a computer system
		Understanding Your Computer
			Computers Are Data Processing Devices
			Objective 2.1 Describe the four main functions of a computer system and how they interact with data and information
			Binary: The Language of Computers
			Objective 2.2 Define bits and bytes, and describe how they are measured, used, and processed
			Sound Byte: Binary Numbers Interactive
			Types of Computers
			Objective 2.3 List common types of computers, and discuss their main features
			Active Helpdesk: Understanding Bits and Bytes
			Bits&Bytes: Today’s Supercomputers: Faster Than Ever
		Input Devices
			Physical Keyboards and Touch Screens
			Objective 2.4 Identify the main types of keyboards and touch screens
			Mice and Other Pointing Devices
			Objective 2.5 Describe the main types of mice and pointing devices
			Dig Deeper: How Touch Screens Work
			Bits&Bytes: Distributed Computing: Putting Your Computer to Work While You Sleep
			Image, Sound, and Sensor Input
			Objective 2.6 Explain how images, sounds, and sensor data are input into computing devices
			Output Devices
			Image and Audio Output
			Objective 2.7 Describe options for outputting images and audio from computing devices
			Bits&Bytes: Near Field Communication (NFC): Pay (or Get Paid) Anywhere with Your Phone
			Printers
			Objective 2.8 Describe various types of printers, and explain when you would use them
			Bits&Bytes: Medical Devices and 3D Printing
			Try This: What’s Inside My Computer?
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Processing, Storage, and Connectivity
	Learning Outcome 2.2 You will be able to describe how computers process and store data and how devices connect to a computer system
		Processing and Memory on the Motherboard
			The Motherboard and Memory
			Objective 2.9 Describe the functions of the motherboard and RAM
			Sound Byte: Smartphones Are Really Smart
			Processing
			Objective 2.10 Explain the main functions of the CPU
			Storing Data and Information
			Storage Options on Computing Devices
			Objective 2.11 Describe the various means of storing data and information with computing devices
			Ethics in IT: What Is Ethical Computing?
			Trends In IT: Green Computing (Green IT)
		Connecting Peripherals to the Computer
			Computer Ports
			Objective 2.12 Describe common types of ports used today
			Helpdesk: Exploring Storage Devices and Ports
		Power Management and Ergonomics
			Power Controls and Power Management
			Objective 2.13 Describe how to manage power consumption on computing devices
			Setting It All Up: Ergonomics
			Objective 2.14 Define ergonomics, and discuss the ideal physical setup for using computing devices
			Bits&Bytes: Sleep Better and Avoid Eyestrain: Use Less Blue Light
			Solve This: Technology Wish List
Chapter 3 Using the Internet: Making the Most of the Web’s Resources
	Part 1: Collaborating and Working on the Web
	Learning Outcome 3.1 You will be able to explain how the Internet works and how it is used for ­collaboration, communication, commerce, and entertainment purposes
		The Internet and How It Works
			The Origin of the Internet
			Objective 3.1 Describe how the Internet got its start
			How the Internet Works
			Objective 3.2 Explain how data travels on the Internet
		Collaborating and Communicating on the Web
			Collaborating with Web Technologies
			Objective 3.3 Evaluate the tools and technologies used to collaborate on the web
			Bits&Bytes: Secure Messaging Apps
			Sound Byte: Blogging
			Communicating over the Web
			Objective 3.4 Summarize the technologies used to communicate over the web
		Conducting Business on the Web
			Conducting Business Online
			Objective 3.5 Describe how business is conducted using the Internet
			E-Commerce Safeguards
			Objective 3.6 Summarize precautions you should take when doing business online
			Dig Deeper: How Cloud Computing Works
			Bits&Bytes: Looking for Extra Money? Try a Side Hustle
			Helpdesk: Doing Business Online
			Bits&Bytes: Bitcoin: A Form of Virtual Currency
			Try This: Use OneDrive to Store and Share Your Files in the Cloud
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Using the Web Effectively
	Learning Outcome 3.2 You will be able to describe the tools and techniques required to navigate and search the web
		Accessing and Moving Around the Web
			Web Browsers
			Objective 3.7 Explain what web browsers are, and describe their common features
			URLs, Protocols, and Domain Names
			Objective 3.8 Explain what a URL is and discuss its main parts
			Navigating the Web
			Objective 3.9 Describe tools used to navigate the web
			Bits&Bytes: Maintain Your Privacy While Searching the Web
		Searching the Web Effectively
			Using Search Engines
			Objective 3.10 Describe the types of tools used to search the web, and summarize strategies used to refine search results
			Bits&Bytes: Digital Assistants and Predictive Search
			Sound Byte: Finding Information on the Web
			Evaluating Websites
			Objective 3.11 Describe how to evaluate a website to ensure it is appropriate to use for research purposes
			Helpdesk: Evaluating Websites
			Trends In IT: Linked Data and the Semantic Web
			Bits&Bytes: Why Isn’t Wikipedia Good to Use as a Source for a Research Paper?
		Using the Web Ethically
			Digital Activism
			Objective 3.12 Demonstrate an understanding of the ethical issues regarding digital activism
			Geolocation
			Objective 3.13 Demonstrate an understanding of the ethical issues regarding location tracking applications and devices
			Bits&Bytes: Human-Implanted Data Chips: Protection or Invasive Nightmare?
			Ethics in IT: Cyber Harassment
			Solve This: Create a Report: Conducting Research on the Web
Chapter 4 Application Software: Programs That Let You Work and Play
	Part 1: Accessing, Using, and Managing Software
	Learning Outcome 4.1 You will be able to explain the ways to access and use software and describe how to best manage your software
		Software Basics
			Application vs. System Software
			Objective 4.1 Compare application software and system software
			Distributing Software
			Objective 4.2 Explain the differences between commercial software and open source software and describe models for software distribution
			Bits&Bytes: Finding Alternative Software
		Managing Your Software
			Purchasing Software
			Objective 4.3 Explain the different options for purchasing software
			Trends In IT: Mobile Payment Apps: The Power of M-Commerce
			Helpdesk: Buying and Installing Software
			Installing and Uninstalling Software
			Objective 4.4 Describe how to install and uninstall software
			Bits&Bytes: Ridding Your Computer of “Bloat”
			Upgrading Software
			Objective 4.5 Explain the considerations around the decision to upgrade your software
			Dig Deeper: How Number Systems Work
			Software Licenses
			Objective 4.6 Explain how software licenses function
			Sound Byte: Where Does Binary Show Up?
			Ethics in IT: Can I Borrow Software That I Don’t Own?
			Try This: Citing Website Sources
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Application Software
	Learning Outcome 4.2 Describe the different types of application software used for productivity and multimedia
		Productivity and Business Software
			Productivity Software
			Objective 4.7 Categorize the types of application software used to enhance productivity and describe their uses and features
			Bits&Bytes: Productivity Software Tips and Tricks
			Bits&Bytes: How to Open Unknown File Types
			Bits&Bytes: Going Beyond PowerPoint
			Sound Byte: Programming for End Users
			Business Software
			Objective 4.8 Summarize the types of software that large and small businesses use
			Bits&Bytes: Need to Work as a Team? Try These Collaboration Tools
		Multimedia and Educational Software
			Digital Multimedia Software
			Objective 4.9 Describe the uses and features of digital multimedia software
			Digital Audio Software
			Objective 4.10 Describe the uses and features of digital audio software
			Helpdesk: Choosing Software
			App Creation Software
			Objective 4.11 Describe the features of app creation software
			Bits&Bytes: Mirror, Mirror . . .
			Educational and Reference Software
			Objective 4.12 Categorize educational and reference software and explain their features
			Solve This: Analyzing Benchmark Data
Chapter 5 System Software: The Operating System, Utility Programs, and File Management
	Part 1: Understanding System Software
	Learning Outcome 5.1 You will be able to explain the types and functions of operating systems and explain the steps in the boot process
		Operating System Fundamentals
			Operating System Basics
			Objective 5.1 Discuss the functions of the operating system
			Operating Systems for Personal Use
			Objective 5.2 Explain the most popular operating systems for personal use
			Bits&Bytes: Open Source Operating Systems
			Bits&Bytes: Operating Systems for the Smart Home
			Operating Systems for Machinery, Networks, and Business
			Objective 5.3 Explain the different kinds of operating systems for machines, networks, and business
			Ethics in IT: The Great Debate: Is macOS Safer Than Windows?
		What the Operating System Does
			The User Interface
			Objective 5.4 Explain how the operating system provides a means for users to interact with the computer
			Hardware Coordination
			Objective 5.5 Explain how the operating system helps manage hardware such as the ­processor, memory, storage, and peripheral devices
			Sound Byte: Using Windows Task ­Manager to Evaluate System Performance
			Software Application Coordination
			Objective 5.6 Explain how the operating system interacts with application software
			Trends In IT: Are Personal Computers Becoming More Human?
		Starting Your Computer
			The Boot Process
			Objective 5.7 Discuss the process the operating system uses to start up the computer and how errors in the boot process are handled
			Helpdesk: Starting the Computer: The Boot Process
			Try This: Using Virtual Desktops in Windows 10
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Using System Software
	Learning Outcome 5.2 You will be able to describe how to use system software, including the user ­interface, file management capabilities, and utility programs
		The Windows Interface
			Using Windows 10
			Objective 5.8 Describe the main features of the Windows interface
			Bits&Bytes: The Snipping Tool
		File Management
			Organizing Your Files
			Objective 5.9 Summarize how the operating system helps keep your computer organized and manages files and folders
			Bits&Bytes: Save Files in the Cloud
			Bits&Bytes: Tips for Organizing Your Files
			Helpdesk: Organizing Your Computer: File Management
		Utility Programs
			Windows Administrative Utilities
			Objective 5.10 Outline the tools used to enhance system productivity, back up files, and provide accessibility
			Dig Deeper: How Disk Defragmenting Utilities Work
			Sound Byte: Hard Disk Anatomy
			Solve This: Operating Systems: Analyzing Market Share
Chapter 6 Understanding and Assessing Hardware: Evaluating Your System
	Part 1: Evaluating Key Subsystems
	Learning Outcome 6.1 You will be able to evaluate your computer system’s hardware functioning, including the CPU and memory subsystems
		Your Ideal Computing Device
			Moore’s Law
			Objective 6.1 Describe the changes in CPU performance over the past several decades.
			Selecting a Computing Device
			Objective 6.2 Compare and contrast a variety of computing devices.
		Evaluating the CPU Subsystem
			How the CPU Works
			Objective 6.3 Describe how a CPU is designed and how it operates.
			Bits&Bytes: Liquid Cooling
			Measuring CPU Performance
			Objective 6.4 Describe tools used to measure and evaluate CPU performance.
			Dig Deeper: The Machine Cycle
		Evaluating the Memory Subsystem
			Random Access Memory
			Objective 6.5 Discuss how RAM is used in a computer system.
			Adding RAM
			Objective 6.6 Evaluate whether adding RAM to a system is desirable.
			Helpdesk: Evaluating Your CPU and RAM
			Sound Byte: Installing RAM
			Try This: Measure Your System Performance
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Evaluating Other Subsystems and Making a Decision
	Learning Outcome 6.2 You will be able to evaluate your computer system’s storage subsystem, media subsystem, and reliability and decide whether to purchase a new system or upgrade an existing one
		Evaluating the Storage Subsystem
			Types of Storage Drives
			Objective 6.7 Classify and describe the major types of nonvolatile storage drives
			Sound Byte: Installing an SSD Drive
			Dig Deeper: How Storage Devices Work
			Storage Needs
			Objective 6.8 Evaluate the amount and type of storage needed for a system
			Bits&Bytes: How Much Storage to Buy?
		Evaluating the Media Subsystems
			Video Cards
			Objective 6.9 Describe the features of video cards
			Bits&Bytes: Graphics Cards with SSD on Board
			Trends In IT: USB 3.1 and USB-C
			Sound Cards
			Objective 6.10 Describe the features of sound cards
			Helpdesk: Evaluating Computer System Components
		Evaluating System Reliability and Moving On
			Maintaining System Reliability
			Objective 6.11 Describe steps you can take to optimize your system’s reliability
			Getting Rid of Your Old Computer
			Objective 6.12 Discuss how to recycle, donate, or dispose of an older computer
			Ethics in IT: Free Hardware for All
			Solve This: Laptop Alternatives
Chapter 7 Networking: Connecting Computing Devices
	Part 1: How Networks Function
	Learning Outcome 7.1 You will be able to explain the basics of networking, including the components needed to create a network, and describe the different ways a network can connect to the Internet
		Networking Fundamentals
			Understanding Networks
			Objective 7.1 Describe computer networks and their pros and cons
			Helpdesk: Understanding Networking
		Network Architectures
			Network Designs
			Objective 7.2 Explain the different ways networks are defined
			Dig Deeper: P2P File Sharing
		Network Components
			Transmission Media
			Objective 7.3 Describe the types of transmission media used in networks
			Sound Byte: Installing a Home Computer Network
			Basic Network Hardware
			Objective 7.4 Describe the basic hardware devices necessary for networks
			Network Software
			Objective 7.5 Describe the type of software necessary for networks
			Trends In IT: How Smart Is Your Home?
		Connecting to the Internet
			Broadband Internet Connections
			Objective 7.6 Summarize the broadband options available to access the Internet
			Bits&Bytes: Net Neutrality
			Bits&Bytes: Who’s Not on Broadband?
			Wireless Internet Access
			Objective 7.7 Summarize how to access the Internet wirelessly
			Try This: Testing Your Internet Connection Speed
			Make This: TOOL: Ping and Telnet
	Part 2: Your Home Network
	Learning Outcome 7.2 You will be able to describe what is necessary to install and configure a home ­network and how to manage and secure a wireless network
		Installing and Configuring Home Networks
			Planning Your Home Network
			Objective 7.8 Explain what should be considered before creating a home network
			Bits&Bytes: Power Your Devices—Wirelessly
			Connecting Devices to a Network
			Objective 7.9 Describe how to set up a home network
			Bits&Bytes: Mesh Networks: An Emerging Alternative
			Bits&Bytes: Analyzing Network Problems
		Managing and Securing Wireless Networks
			Troubleshooting Wireless Network Problems
			Objective 7.10 Describe the potential problems with wireless networks and the means to avoid them
			Securing Wireless Networks
			Objective 7.11 Describe how to secure wireless home networks
			Sound Byte: Securing Wireless Networks
			Helpdesk: Managing and Securing Your Wireless Network
			Solve This: Home Networking Guide
Chapter 8 Managing Your Digital Lifestyle: Challenges and Ethics
	Part 1: The Impact of Digital Information
	Learning Outcome 8.1 You will be able to describe the nature of digital signals
		Digital Basics
			Digital Convergence and the Internet of Things
			Objective 8.1 Describe how digital convergence and the Internet of Things have evolved
			Digital versus Analog
			Objective 8.2 Explain the differences between digital and analog signals
		Digital Publishing
			e-Readers
			Objective 8.3 Describe the different types of e-readers
			Using e-Texts
			Objective 8.4 Explain how to purchase, borrow, and publish e-texts
			Helpdesk: Managing Digital Media
		Digital Music
			Creating and Storing Digital Music
			Objective 8.5 Describe how digital music is created and stored
			Distributing Digital Music
			Objective 8.6 Summarize how to listen to and publish digital music
		Digital Media
			Digital Photography
			Objective 8.7 Explain how best to create, print, and share digital photos
			Sound Byte: Enhancing Photos with Image-Editing Software
			Digital Video
			Objective 8.8 Describe how to create, edit, and distribute digital video
			Trends In IT: Digital Asset Managers Needed!
		Managing Your Digital Lifestyle
			Digital Challenges and Dilemmas
			Objective 8.9 Discuss the challenges in managing an active digital lifestyle
			Dig Deeper: Deep Web versus Dark Web: Are There Places You Shouldn’t Go?
			Bits&Bytes: The Rise of Wearable Technology
			Try This: Creating and Publishing a Movie
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Ethical Issues of Living in the Digital Age
	Learning Outcome 8.2 You will be able to describe how to respect digital property and use it in ways that maintain your digital reputation
		Protection of Digital Property
			Intellectual Property
			Objective 8.10 Describe the various types of intellectual property
			Copyright Basics
			Objective 8.11 Explain how copyright is obtained and the rights granted to the owners
			Helpdesk: Understanding Intellectual Property and Copyright
			Copyright Infringement
			Objective 8.12 Explain copyright infringement, summarize the potential consequences, and describe situations in which you can legally use copyrighted material
			Bits&Bytes: Software Piracy: It’s More Than Just Downloading and Copying
			Bits&Bytes: Your Tax Dollars at Work: Free Media without Permission!
		Living Ethically in the Digital Era
			Plagiarism
			Objective 8.13 Explain plagiarism and strategies for avoiding it
			Hoaxes and Digital Manipulation
			Objective 8.14 Describe hoaxes and digital manipulation
			Sound Byte: Plagiarism and Intellectual Property
			Protecting Your Online Reputation
			Objective 8.15 Describe what comprises your online reputation and how to protect it
			Bits&Bytes: Celebrity Photographic Rights
			Ethics in IT: Acceptable Use Policies: What You Can and Can’t Do
			Solve This: Intellectual Property and Copyright Basics
Chapter 9 Securing Your System: Protecting Your Digital Data and Devices
	Part 1: Threats to Your Digital Assets
	Learning Outcome 9.1 You will be able to describe hackers, viruses, and other online annoyances and the threats they pose to your digital security
		Identity Theft and Hackers
			Identity Theft
			Objective 9.1 Describe how identity theft is committed and the types of scams identity thieves perpetrate
			Hacking
			Objective 9.2 Describe the different types of hackers and the tools they use
			Bits&Bytes: Hackers Wanted
		Computer Viruses
			Virus Basics
			Objective 9.3 Explain what a computer virus is, why it is a threat to your security, how a computing device catches a virus, and the symptoms it may display
			Sound Byte: Protecting Your Computer
			Types of Viruses
			Objective 9.4 List the different categories of computer viruses, and describe their behaviors
		Online Annoyances and Social Engineering
			Online Annoyances
			Objective 9.5 Explain what malware, spam, and cookies are and how they impact your security
			Social Engineering
			Objective 9.6 Describe social engineering techniques, and explain strategies to avoid falling prey to them
			Bits&Bytes: I Received a Data Breach Letter . . . Now What?
			Ethics in IT: You’re Being Watched . . . But Are You Aware You’re Being Watched?
			Helpdesk: Threats to Your Digital Life
			Trends In IT: Spear Phishing: The Bane of Data Breaches
			Try This: Testing Your Network Security
			Make This: App Inventor 2 or Thunkable
	Part 2: Protecting Your Digital Property
	Learning Outcome 9.2 Describe various ways to protect your digital property and data from theft and corruption
		Restricting Access to Your Digital Assets
			Firewalls
			Objective 9.7 Explain what a firewall is and how a firewall protects your computer from hackers
			Preventing Virus Infections
			Objective 9.8 Explain how to protect your computer from virus infection
			Helpdesk: Understanding Firewalls
			Authentication: Passwords and Biometrics
			Objective 9.9 Describe how passwords and biometric characteristics can be used for user authentication
			Bits&Bytes: CAPTCHA: Keeping Websites Safe from Bots
			Anonymous Web Surfing: Hiding from Prying Eyes
			Objective 9.10 Describe ways to surf the Web anonymously
			Bits&Bytes: Multi-Factor Authentication: Don’t Rely Solely on Passwords!
		Keeping Your Data Safe
			Protecting Your Personal Information
			Objective 9.11 Describe the types of information you should never share online
			Sound Byte: Managing Computer Security with Windows Tools
			Backing Up Your Data
			Objective 9.12 List the various types of backups you can perform on your computing devices, and explain the various places you can store backup files
		Protecting Your Physical Computing Assets
			Environmental Factors and Power Surges
			Objective 9.13 Explain the negative effects environment and power surges can have on computing devices
			Preventing and Handling Theft
			Objective 9.14 Describe the major concerns when a device is stolen and strategies for ­solving the problems
			Dig Deeper: Computer Forensics: How It Works
			Solve This: Computer Security
Chapter 10 Behind the Scenes: Software Programming
	Part 1: Understanding Programming
	Learning Outcome 10.1 You will be able to describe the life cycle of a software project and identify the stages in the program development life cycle
		Life Cycle of an Information System
			The Importance of Programming
			Objective 10.1 Describe the importance of programming to both software developers and users
			System Development Life Cycle
			Objective 10.2 Summarize the stages of the system development life cycle
			Bits&Bytes: Let Them See Your Work
		Life Cycle of a Program
			The Program Development Life Cycle
			Objective 10.3 Define programming and list the steps in the program development life cycle
			The Problem Statement
			Objective 10.4 Describe how programmers construct a complete problem statement from a description of a task
			Sound Byte: Using the Arduino Microcontroller
			Helpdesk: Understanding Software Programming
			Algorithm Development
			Objective 10.5 Explain how programmers use flow control and design methodologies when developing algorithms
			Bits&Bytes: Hackathons
			Dig Deeper: The Building Blocks of Programming Languages: Syntax, Keywords, Data Types, and Operators
			Coding
			Objective 10.6 Discuss the categories of programming languages and the roles of the compiler and the integrated development environment in coding
			Debugging
			Objective 10.7 Identify the role of debugging in program development
			Bits&Bytes: Many Languages on Display
			Testing and Documentation
			Objective 10.8 Explain the importance of testing and documentation in program development
			Try This: Programming with Corona
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Programming Languages
	Learning Outcome 10.2 You will understand the factors programmers consider when selecting an ­appropriate programming language for a specific problem and will be familiar with some modern programming languages
		Many Programming Languages
			Need for Diverse Languages
			Objective 10.9 Discuss the driving factors behind the popularity of various programming languages
			Sound Byte: Programming with the Processing Language
			Selecting the Right Language
			Objective 10.10 Summarize the considerations in identifying an appropriate programming language for a specific setting
			Bits&Bytes: Coding for Zombies
			Ethics in IT: When Software Runs Awry
		Exploring Programming Languages
			Tour of Modern Languages
			Objective 10.11 Compare and contrast modern programming languages
			Bits&Bytes: Your Software Portfolio
			Trends In IT: Emerging Technologies: Unite All Your Video Game Design Tools
			Future of Programming Languages
			Objective 10.12 State key principles in the development of future programming languages
			Helpdesk: A Variety of Programming Languages
			Solve This: Time Sheets
Chapter 11 Behind the Scenes: Databases and Information Systems
	Part 1: Database Fundamentals
	Learning Outcome 11.1 You will be able to explain the basics of databases, including the most common types of databases and the functions and components of relational databases in particular
		The Need for Databases
			Database Basics
			Objective 11.1 Explain what a database is and why databases are useful
		Database Types
			Flat Databases
			Objective 11.2 Describe features of flat databases.
			Relational Databases
			Objective 11.3 Describe features of relational databases
			Object-Oriented Databases
			Objective 11.4 Describe features of object-oriented databases
			Bits&Bytes: Normal Forms
			Multidimensional Databases
			Objective 11.5 Describe features of multidimensional databases
			Helpdesk: Using Databases
			NoSQL Databases
			Objective 11.6 Describe how Web 2.0 data is managed in a database
		Using Databases
			Relational Database Components and Functions
			Objective 11.7 Describe how relational databases organize and define data
			Sound Byte: Creating and Querying an Access Database
			Bits&Bytes: Music Streaming Services Use Databases
			Inputting and Managing Data
			Objective 11.8 Describe how data is inputted and managed in a database
			Dig Deeper: Structured Query Language (SQL)
			Bits&Bytes: Data Dashboards: Useful Visualization Tools
			Try This: Using Excel’s Database Functions
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: How Businesses Use Databases
	Learning Outcome 11.2 You will be able to explain how businesses use data warehouses, data marts, and data mining to manage data and how business information systems and business intelligence are used to make business decisions
		Data Warehousing and Storage
			Data Warehouses and Data Marts
			Objective 11.9 Explain what data warehouses and data marts are and how they are used
			Helpdesk: How Businesses Use Databases
			Bits&Bytes: Data Warehouses Are Going to the Cloud
			Data Mining
			Objective 11.10 Describe data mining and how it works
			Bits&Bytes: Hadoop: How Big Data Is Being Managed
			Ethics in IT: Data, Data Everywhere—But Is It Protected?
		Using Databases to Make Business Decisions
			Business Information Systems
			Objective 11.11 Describe the main types of business information systems and how they are used by business managers
			Sound Byte: Analyzing Data with Microsoft Power BI Suite
			Bits&Bytes: Virtual Agents: Expert Systems Replace People on the Web
			Trends In IT: Mobile Business Intelligence
			Solve This: College Database
Chapter 12 Behind the Scenes: Networking and Security in the Business World
	Part 1: Client/Server Networks and Topologies
	Learning Outcome 12.1 You will be able to describe common types of client/server networks, servers found on them, and network topologies used to construct them
		Client/Server Network Basics
			Networking Advantages
			Objective 12.1 List the advantages for businesses of installing a network
			Comparing Client/Server and Peer-to-Peer Networks
			Objective 12.2 Explain the differences between a client/server network and a peer-to-peer network
			Types of Client/Server Networks
			Objective 12.3 Describe the common types of client/server networks as well as other networks businesses use
			Bits&Bytes: Your Car Network Can Be Hacked!
		Servers and Network Topologies
			Servers
			Objective 12.4 List the common types of servers found on client/server networks
			Helpdesk: Using Servers
			Trends In IT: Virtualization: Making Servers Work Harder
			Network Topologies
			Objective 12.5 Describe the common types of network topologies and the advantages and ­disadvantages of each one
			Sound Byte: Network Topology and ­Navigation Devices
			Try This: Sharing Printers on a Network Using Windows
			Make This: TOOL: App Inventor 2 or Thunkable
	Part 2: Setting Up Business Networks
	Learning Outcome 12.2 You will be able to describe transmission media, network operating system software, and network navigation devices and explain major threats to network security and how to mitigate them
		Transmission Media
			Wired and Wireless Transmission Media
			Objective 12.6 Describe the types of wired and wireless transmission media used in networks
			Bits&Bytes: Go Green with Mobile Apps
		Network Adapters and Navigation Devices
			Network Adapters
			Objective 12.7 Describe how network adapters help data move around a network
			MAC Addresses
			Objective 12.8 Define MAC addresses, and explain how they are used to move data around a network
			Switches, Bridges, and Routers
			Objective 12.9 List the various network navigation devices, and explain how they help route data through networks
			Helpdesk: Transmission Media and ­Network Adapters
		Network Operating Systems and Network Security
			Network Operating Systems
			Objective 12.10 Explain why network operating systems are necessary for networks to function
			Bits&Bytes: Smart Lighting for Smart Homes
			Client/Server Network Security
			Objective 12.11 List major security threats to networks, and explain how network administrators mitigate these threats
			Dig Deeper: The OSI Model: Defining Protocol Standards
			Sound Byte: A Day in the Life of a Network Technician
			Ethics in IT: How Should Companies Handle Data Breaches?
			Bits&Bytes: Are Your Photos Helping Criminals Target You?
			Solve This: Cyber-Security Flyer and Mail Merge
Chapter 13 Behind the Scenes: How the Internet Works
	Part 1: Inner Workings of the Internet
	Learning Outcome 13.1 You will be able to explain how the Internet is managed and the details of how data is transmitted across the Internet
		Internet Management and Networking
			Management
			Objective 13.1 Describe the management of the Internet
			Networking Components
			Objective 13.2 Explain how the Internet’s networking components interact
			Data Transmission
			Objective 13.3 List and describe the Internet protocols used for data transmission
			Bits&Bytes: A Free Cloud-Based Server for You
		Internet Identity
			IP Addresses
			Objective 13.4 Explain how each device connected to the Internet is assigned a unique address
			Helpdesk: Understanding IP Addresses, Domain Names, and Protocols
			Bits&Bytes: What’s Your IP Address?
			Bits&Bytes: Internet of Things Goes Shopping
			Sound Byte: Creating Web Pages with Squarespace
			Dig Deeper: Connection-Oriented Versus Connectionless Protocols
			Domain Names
			Objective 13.5 Discuss how a numeric IP address is changed into a readable name
			Bits&Bytes: Scale Up for Success
			Try This: Ping Me
			Make This: TOOL App Inventor 2 or Thunkable
	Part 2: Coding and Communicating on the Internet
	Learning Outcome 13.2 You will be able to describe the web technologies used to develop web applications
		Web Technologies
			Web Development
			Objective 13.6 Compare and contrast a variety of web development languages
			Bits&Bytes: CodePen: An Editing Community for Web Designers
			Application Architecture
			Objective 13.7 Compare and contrast server-side and client-side application software
			Sound Byte: Client-Side Web Page Development
			Bits&Bytes: Free Code Camp
		Communications over the Internet
			Types of Internet Communication
			Objective 13.8 Discuss the mechanisms for communicating via e-mail and instant messaging
			Bits&Bytes: AI and Your Inbox
			Encryption
			Objective 13.9 Explain how data encryption improves security
			Bits&Bytes: Numbers: We Wouldn’t Have Encryption Without Them!
			Ethics in IT: Do We Really Want Strong Encryption?
			Helpdesk: Keeping E-Mail Secure
			Trends In IT: Cognitive Computing
			Solve This: Creating an HTML Document
Appendix A The History of thePersonal Computer
Appendix B Careers in IT
Glossary
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Index
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