Techniques and Guidelines for Social Work Practice

Cover
Title Page
Copyright Page
Acknowledgments
Contents
Preface
PART 1: SOCIAL WORK AND THE SOCIAL WORKER
	1. The Domain of the Social Work Profession
		The Social Work Domain
		An Overview of Social Work Practice
		Conclusion
		Selected Bibliography
	2. Merging Person with Profession
		Selecting Social Work as a Career
		Establishing Oneself as a Social Worker
		The Interplay of One\'s Personal and Professional Lives
		A Self-Care Program for the Social Worker
		Having Fun in Social Work
		Conclusion
		Selected Bibliography
	3. Merging the Person\'s Art with the Profession\'s Science
		The Social Worker as Artist
		The Social Worker as Scientist
		Conclusion
		Selected Bibliography
PART 2: THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE
	4. The Roles and Functions Performed by Social Workers
		Identifying Professional Roles
		Conclusion
		Selected Bibliography
	5. Guiding Principles for Social Workers
		Principles That Focus on the Social Worker
		Principles That Guide Practice Activities
		Conclusion
		Selected Bibliography
	6. Practice Frameworks for Social Work
		Requirements of a Practice Framework
		Guidelines for Selecting a Practice Framework
		Selected Practice Frameworks
		Conclusion
		Selected Bibliography
	7. Using Evidence in the Change Process
		Conducting Evidence-Based Practice
		Critical Thinking When Making Practice Decisions
		Guiding the Planned Change Process
		The Context of Planned Change
		Identifying Actors in Planned Change
		Phases of the Planned Change Process
		Conclusion
		Selected Bibliography
PART 3: TECHNIQUES COMMON TO ALL SOCIAL WORK PRACTICE
	8. Basic Communication and Helping Skills
		8.1 Creating an Effective Helping Relationship
		8.2 Verbal Communication Skills
		8.3 Nonverbal Communication Skills
		8.4 Helping Skills
		8.5 Enhancing Client Motivation
		8.6 Understanding Emotions and Feelings
		8.7 Responding to Defensive Communication
		8.8 Applying Cultural Competence to Helping
	9. Basic Skills for Agency Practice
		9.1 Written Reports and Correspondence
		9.2 Effective Telephone Communication
		9.3 Using Information Technology
		9.4 Client Records and Documentation
		9.5 Dealing with Ethical Issues
		9.6 Managing Time and Workload
		9.7 Elements of Professional Behavior
PART 4: TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS
	10. Intake and Engagement
		Section A: Techniques and Guidelines for Direct Practice
		10.1 Making the First Telephone Contact
		10.2 Conducting the First Face-to-Face Meeting
		10.3 Clarifying the Client\'s Problem, Concern, or Request
		10.4 Making a Referral
		10.5 Obtaining, Protecting, and Releasing Client Information
		10.6 Conducting an In-Home Interview
		10.7 Engaging the Mandated Client
		10.8 Responding to the Manipulative Client
		10.9 Increasing Personal Safety in Dangerous Situations
		10.10 Clarifying Roles and Responsibilities
		10.11 Addressing Power Differentials with Clients
		Section B: Techniques and Guidelines for Indirect Practice
		10.12 Orienting Yourself to Your Agency
		10.13 Selecting and Orienting New Staff and Volunteers
		10.14 Orienting Yourself to Your Community
	11. Data Collection and Assessment
		Section A: Techniques and Guidelines for Direct Practice
		11.1 Assessing a Client\'s Social Functioning
		11.2 The Meaning of Work in Social Functioning
		11.3 The Social Assessment Report
		11.4 Mapping Client Conditions
		11.5 Expanding a Client\'s Vision of Changes That Are Possible
		11.6 Identifying Client Strengths
		11.7 Assessing a Client\'s Social Support
		11.8 Assessing a Client\'s Coping Strategies and Ego Defenses
		11.9 Assessing a Client\'s Role Performance
		11.10 Assessing a Client\'s Self-Concept
		11.11 Assessing a Client\'s Needed Level of Care
		11.12 Using Questionnaires, Checklists, and Vignettes
		11.13 Identifying Developmental Delays in Young Children
		11.14 Assessing a Client\'s Mental Status
		11.15 Using the Diagnostic and Statistical Manual of Mental Disorders (DSM) and the Person-in-Environment (PIE) Assessment Tools
		11.16 Assessing a Child\'s Need for Protection
		11.17 Mandated Reporting of Abuse and Neglect
		11.18 Referral for Psychological Testing
		11.19 Assessing Family Functioning
		11.20 Understanding the Family Life Cycle
		11.21 Assessing Small-Group Functioning
		11.22 Accessing Evidence-Based Information
		Section B: Techniques and Guidelines for Indirect Practice
		11.23 Assessing Agency Structure
		11.24 Assessing Human Services Needs
		11.25 Community Decision-Making Analysis
		11.26 Analyzing Social Policy Implications
		11.27 Conducting a Community Assets Assessment
	12. Planning and Contracting
		Section A: Techniques and Guidelines for Direct Practice
		12.1 Selecting Target Problems and Goals
		12.2 The Problem Search
		12.3 The Client Needs List
		12.4 Formulating Intervention Objectives
		12.5 Written Service Contracts
		12.6 Making Use of Informal Resources
		12.7 Family Group Conferencing
		12.8 The Small Group as a Resource
		Section B: Techniques and Guidelines for Indirect Practice
		12.9 Establishing and Changing Organizations
		12.10 Agency Planning Processes
		12.11 Selecting Change Issues for Advocacy
		12.12 Project Planning and Evaluation
		12.13 Planning a Primary Prevention Program
		12.14 Participatory Action Planning
	13. Intervention and Monitoring
		Section A: Techniques and Guidelines for Direct Practice
		13.1 Preparing for an Interview
		13.2 Information, Advice, and Persuasion
		13.3 Reinforcement and Related Behavioral Techniques
		13.4 Behavioral Rehearsal
		13.5 Behavioral Contracting
		13.6 Role Reversal
		13.7 Managing Self-Talk
		13.8 Building Self-Esteem
		13.9 Confrontation and Challenge
		13.10 Reframing
		13.11 Helping Clients Make Difficult Decisions
		13.12 Helping Clients with Harmful Habits
		13.13 Helping Clients with Financial Problems
		13.14 Helping Clients in Crisis
		13.15 Homework Assignments
		13.16 The Feelings List
		13.17 Client Advocacy
		13.18 Client Empowerment
		13.19 Resolving Conflict through Counseling and Mediation
		13.20 Providing Support for Caregivers
		13.21 Indirect Discussion of Self in Small Groups
		13.22 Programming in Group Work
		Section B: Techniques and Guidelines for Indirect Practice
		13.23 Working with a Governing or Advisory Board
		13.24 Conducting Effective Staff Meetings
		13.25 Building Interprofessional Teamwork and Cooperation
		13.26 Leading Small-Group Meetings
		13.27 The RISK Technique
		13.28 The Nominal Group Technique (NGT)
		13.29 Chairing a Formal Committee
		13.30 Problem Solving by a Large Group
		13.31 Brainstorming
		13.32 Class Advocacy
		13.33 Teaching and Training
		13.34 Preparing a Budget
		13.35 Marketing and Fund-Raising for Human Services
		13.36 Developing Grant Applications
		13.37 Organizing Neighborhoods and Communities
		13.38 Influencing Legislators and Other Decision Makers
	14. Evaluation and Termination
		Section A: Techniques and Guidelines for Direct Practice
		14.1 Measuring Change with Frequency Counts
		14.2 Measuring Change with Individualized Rating Scales
		14.3 Measuring Change with Standardized Rating Scales
		14.4 A Service Plan Outcome Checklist (SPOC)
		14.5 Task Achievement Scaling (TAS)
		14.6 Goal Attainment Scaling (GAS)
		14.7 Single-Subject Designs (SSDs)
		14.8 Termination of Service
		Section B: Techniques and Guidelines for Indirect Practice
		14.9 Program Evaluation
		14.10 A Client Satisfaction Questionnaire (CSQ)
		14.11 Agency Evaluation
PART 5: SPECIALIZED TECHNIQUES AND GUIDELINES FOR SOCIAL WORK PRACTICE
	15. Guidelines for Working with Vulnerable Client Groups
		15.1 The Client Experiencing Poverty
		15.2 The Client Who is a Child
		15.3 The Client Who is an Adolescent
		15.4 The Client Who is a Parent or Grandparent
		15.5 The Client Who is an Older Person
		15.6 The Client Who is Experiencing Domestic Violence
		15.7 The Client Who is at Risk of Suicide
		15.8 The Client with an Intellectual Disability
		15.9 The Client with Brain Injury
		15.10 The Client with a Serious Physical Disability
		15.11 The Client Who is Chemically Dependent
		15.12 The Client with Serious Mental Illness
		15.13 The Client with a Personality Disorder
		15.14 The Client on Psychotropic Medication
		15.15 The Client Who is Lesbian, Gay, Bisexual, or Transgender
		15.16 The Client with an Eating Disorder
		15.17 The Client Experiencing Grief or Loss
		15.18 The Client with Concerns Related to Spirituality and Religion
		15.19 The Client Who is Impacted by the Criminal Justice System
		15.20 The Client or Family Affected by War
		15.21 The Client or Family Experiencing an Adoption
		15.22 The Client Who is an Immigrant or Refugee
		15.23 The Client or Community Experiencing an Emergency or Disaster
	16. Techniques for Sustaining Social Work Practice
		16.1 Getting a Social Work Job
		16.2 Preparing for Social Work Competency Exams
		16.3 Developing Self-Awareness
		16.4 Avoiding Compassion Fatigue and Stress Management
		16.5 Dealing with Sexual Misconduct
		16.6 Avoiding Malpractice Suits
		16.7 Testifying in Court
		16.8 Providing and Receiving Supervision
		16.9 Building and Maintaining Mentoring Relationships
		16.10 Consuming and Contributing to Professional Knowledge
		16.11 Improving the Social Work Image
		16.12 Becoming a Leader
Author Index
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Subject Index
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