Tacit knowledge and spoken discourse

Content: Cover
 HalfTitle
 Series
 Title
 Copyright
 Dedication
 Contents
 Acknowledgements
 1 Tacit Knowledge and Technology
 Introduction
 The tacit turn away from language
 The ineff ability principle: What does it mean 'to know more than we can tell'?
 Part 1: Introducing Polanyi's TTK
 Tacit knowledge as a psychometric
 Tacit knowledge in linguistics
 Tacit knowledge and knowledge management
 Conclusion
 2 Under-Representation: A Functional Model of Tacit Knowledge
 Introduction: Tacit knowing as a process of making meaning
 Systemic Functional Linguistics
 A functional approach. Under-representation in spoken discourseA note on the pathologizing of discourse
 Introducing the grammar-targeted interview method
 The linguistic features of under-representation
 Summary of the grammar-targeted protocol
 3 Misaligned Agency: Tacit Knowledge in Knowledge Management
 Introduction
 Tacit knowledge and technology in a property services company
 Detecting patterns of under-representation in texts
 What can we learn from these patterns of under-representation?
 4 Whose Requirements? Tacit Knowledge in Requirements Analysis
 Introduction. Preamble: What is a 'requirement' in the technical discourse of IT professionals?The host organization
 Annotation and statistical analysis of under-representation in the corpus
 The below-view stratum of requirements analysis
 Unpacking nominalization in the interviews
 Unpacking modality in the interviews
 Unpacking generalization in the interviews
 Unpacking agency in the interviews
 The difference in the language used by the two interviewers
 Conclusion
 5 Working Well: Tacit Knowledge in Performance Reviews
 Introduction
 Host organization
 Interviewers and interview protocols. Transcription, sampling and linguistic analysis of corpusWhat is a 'performance review' in the technical discourse of IT professionals?
 Grammar extending content: What does 'good' mean?
 An example of misalignment of content and grammar: Unpacking 'role'
 What are the implication of misalignment between content and grammar?
 6 Conclusion
 Introduction
 What type of tacit knowledge was unpacked via grammar-targeted questions?
 The IT implications of the tacit knowledge uncovered
 Appendix A: The Grammar-Targeted Interview Protocol
 Appendix B: Interview Topics, Field Study 2. Appendix C: Statistical Analysis of Interview CorporaAppendix D: Transitivity of Clauses Containing 'Requirements'
 Appendix E: Extracts in which 'Requirements' are Construed as Aspects of the System
 Appendix F: Response to a Question about Knowledge Transfer, Project Manager, Content-Targeted Interview 2
 Appendix G: Participants and Processes in Clauses about 'Tracing'
 Appendix H: Interview Topics, Field Study 3
 Appendix I: Transitivity of Clauses Containing 'Role'
 Bibliography
 Index.