Systems Thinking: From Heresy to Practice: Public and Private Sector Studies

Front Matter....Pages i-xix
Introduction....Pages 1-14
Front Matter....Pages 15-15
How Systems Thinking Provides a Framework for Change: A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council....Pages 17-39
Systems Thinking in Adult Social Care: How Focusing on a Customer’s Purpose Leads to Better Services for the Vulnerable in Society and Enhances Efficiency....Pages 40-66
Seeing Shared Work within a System....Pages 67-83
Improving Performance Throughout a Housing Supply Chain: Portsmouth City Council’s Systems Thinking Transformation....Pages 84-107
Organisational Change: Evaluating Systems Thinking in the UK Housing Sector — A Work in Progress....Pages 108-131
Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Application of Systems Thinking in the Housing Sector....Pages 132-146
Systems Thinking for Public Services: Adopting Manufacturing Management Principles....Pages 147-174
Front Matter....Pages 175-175
Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK Bank....Pages 177-198
Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator....Pages 199-234
Improving Software Project Management in Bureaucracies....Pages 235-253
The System is Always Greater than its Parts: Using the Theory of Constraints and Factory Physics to Transform Manufacturing Operations....Pages 254-276
Back Matter....Pages 277-282