Systems Thinking: From Heresy to Practice: Public and Private Sector Studies

Cover......Page 1
Half Title......Page 2
Title Page......Page 4
Copyright Page......Page 5
Dedication......Page 6
Contents......Page 8
List of Illustrations......Page 10
Foreword......Page 14
List of Contributors......Page 16
1 Introduction......Page 22
Part I Systems Thinking in Public Sector......Page 36
2 How Systems Thinking Provides a Framework for Change: A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council......Page 38
3 Systems Thinking in Adult Social Care: How Focusing on a Customer’s Purpose Leads to Better Services for the Vulnerable in Society and Enhances Efficiency......Page 61
4 Seeing Shared Work within a System......Page 88
5 Improving Performance Throughout a Housing Supply Chain: Portsmouth City Council’s Systems Thinking Transformation......Page 105
6 Organisational Change: Evaluating Systems Thinking in the UK Housing Sector – A Work in Progress......Page 129
7 Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Application of Systems Thinking in the Housing Sector......Page 153
8 Systems Thinking for Public Services: Adopting Manufacturing Management Principles......Page 168
Part II Systems Thinking in Private Sector......Page 196
9 Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK Bank......Page 198
10 Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator......Page 220
11 Improving Software Project Management in Bureaucracies......Page 256
12 The System is Always Greater than its Parts: Using the Theory of Constraints and Factory Physics to Transform Manufacturing Operations......Page 275
Index......Page 298