Sustainability-oriented Innovation in Smart Tourism: Challenges and Pitfalls of Technology Deployment for Sustainable Destinations

Contents
About the Authors
List of Figures
List of Tables
Chapter 1: Sustainability-Oriented Innovation in Smart Destinations: An Integrative Perspective
	1.1 Rethinking Tourism Innovation in the Tech-Clash Era: Towards a Smart Tourism Mindset for Sustainability and Human Wellbeing
	1.2 Sustainability-Oriented Innovation in Smart Tourism: A Call for an Integrative Research
	1.3 The Pre-pandemic Legacy of the Overtourism Debate
	1.4 COVID-19 Pandemic: Continuities and Emerging Scenarios
	1.5 Book Aim, Emerging Research Gaps, and Questions
	1.6 The Book´s Structure
	References
Chapter 2: Blending Technology-Driven and Social-Driven Innovation in Smart Tourism Destinations
	2.1 Innovation: Key Streams of Conceptualisation
	2.2 Innovation in Tourism and Hospitality Research
	2.3 Innovation in Knowledge-Based Destination
	2.4 Social-Driven Innovation
		2.4.1 The Role of Destination Actors
		2.4.2 The Role of Social Capital
	2.5 Technology-Driven Innovation
	2.6 Mapping Technology-Driven Innovation in Tourism Research: A Literature Review
		2.6.1 Actors Involved in Destination Innovation
		2.6.2 ICT-Based Tools in Destination Innovation
		2.6.3 Drivers and Forms of Destination Innovation
	2.7 Smart Tourism
	2.8 The Smart Tourism Mindset Combining Technology- and Social-Driven Innovation
	2.9 E-Participative Governance
	2.10 Experience Co-creation
	2.11 Social Innovation
	2.12 Creative Tourism
	References
Chapter 3: Smart and Sustainable Destination Management: An Analytical Framework
	3.1 Sustainable and Responsible Tourism: A Destination Management Perspective
		3.1.1 The Link Between Sustainability and Competitiveness
		3.1.2 Stakeholder Engagement and Sustainable Tourism Governance
			3.1.2.1 The Objective and the Subjective Dimensions of Sustainability
			3.1.2.2 Identification of Passive and Active Stakeholders of the Sustainable Destination
		3.1.3 Sustainable Tourism and Sustainable Destination Management: Key Propositions
	3.2 Recent Advancements in the Sustainable Tourism Debate: The Overtourism Debate
	3.3 Addressing Tourism Imbalances: Normative Enforcement, Visitor- and Stakeholder-Oriented Destination Management
		3.3.1 Normative Enforcement
		3.3.2 Visitor-Oriented Destination Management
		3.3.3 Stakeholder-Oriented Destination Management
	3.4 Integrating Smartness and Sustainability: The Missing Links
		3.4.1 The Academic Debate
		3.4.2 The Policy Domain: The EU Context and the European Capital of Smart Tourism
	3.5 Technologies, Projects, and Practices for the Smart and Sustainable Destination
		3.5.1 ICT Tools for the Smart and Sustainable Destination
		3.5.2 Interpreting ICT Tool Applications in the Frame of Sustainable Tourism Policies and Actions
	3.6 Towards an Analytical Framework for Smart and Sustainable Destination Management
	References
Chapter 4: Smart Technologies for Sustainable Tourism Development: Exploring Practices in European Destinations
	4.1 Learning from the Practice: Smart Technologies for Sustainable Development
	4.2 Smart Tourism Enhancing Experiences, Sustainability, and Accessibility: The Case of Genoa, Italy
		4.2.1 The Genoa Tourism Destination
		4.2.2 The Exploracity Immersive Experience
		4.2.3 Smart Tourism Projects Enhancing Accessibility and Sustainability
		4.2.4 Key Learning Points
	4.3 Experimenting with Remote Destination Experiences: The Case of the Faroe Islands
		4.3.1 The Faroe Islands Tourism Destination
		4.3.2 Local Commitment to Sustainability
		4.3.3 The Remote Tourism Project
		4.3.4 Key Learning Points
	4.4 Smart Mobility and Access to Reduce Congestion: The Case of Dubrovnik, Croatia
		4.4.1 The Dubrovnik Tourism Destination
		4.4.2 The Respect the City Project
		4.4.3 Smart Tourism Projects Enhancing Sustainability
		4.4.4 Learning from the Practice
	4.5 Smart Experience Design for the Metropolitan Ecosystem: The Case of Lyon, France
		4.5.1 The Lyon Tourism Destination and the 2019 European Capital of Smart Tourism
		4.5.2 The OnlyLyon Ecosystem: A Long-Term City Development Path
		4.5.3 The OnlyLyon Experience: Towards Big Data-Based Experience Design
		4.5.4 Key Learning Points
	4.6 Building the Sustainable Tourism Knowledge Ecosystem: The Case of Goteborg, Sweden
		4.6.1 The Goteborg Tourism Destination and the 2020 European Capital of Smart Tourism
		4.6.2 The Virtual Destination for the Sustainable Experience Industry
		4.6.3 Destination Data Platform: Towards a Tourism Knowledge Ecosystem
		4.6.4 Key Learning Points
	4.7 Exploiting Smart Experiences and Digital Stakeholder Engagement for Sustainable Destination Development
		4.7.1 Smart Experience for Sustainable Development
		4.7.2 Digital Stakeholder Engagement for Sustainable Development
		4.7.3 Emerging Managerial Approaches: Normative Enforcement, Visitor-Oriented Destination Management, and Stakeholder-Oriented...
	References
Chapter 5: Framing Sustainability-Oriented Innovation in Smart Tourism Destinations: Conceptual Advancements and Research Agen...
	5.1 Sustainability-Oriented Innovation in Smart Tourism Destinations
	5.2 Sustainability Management and Policy Implications
	5.3 Setting the SOI Research Agenda in Smart Tourism Destinations
		5.3.1 Smart Technologies Boosting the Sustainable Destination as a Place of Inclusion and Wellbeing
		5.3.2 Smart Tourism Mindset Fosters Sustainability-Oriented Innovation
		5.3.3 Knowledge Production, Acquisition, Elaboration, and Big Data
		5.3.4 Destination Management Organisations
	5.4 Conceptualising SOI in the Smart Tourism Destination: Emerging Traits and Research Hypotheses
	References