Supply Chain Management For Retailing

Cover
Half Title
About the Author
Title Page
Copy Right
Preface
Contents
Introduction
	Chapter 1: Introducing Retail Supply Chain
		Introducing Retail Supply Chain
		How Retail Supply Chain is Different from Manufacturing Supply Chain
		Supply Chain and Logistics
		Retail Supply Chain Management is a Subset of Retail Management
		Retail Supply Chain Elements
		Retail is Not One Supply Chain—Category and Format Specific Chain
		Strategic, Tactical, Operational and Execution View of Retail Supply Chain
		Retail Supply Chain Maturity
		Conclusion
		Review Questions
		Assignments
PART 1: Merchandise Planning
	Chapter 2: Category Management and Merchandise Budgeting
		Category Management Defined
		Category Management Process
		Enabling Components of Category Management
		Category Captain
		Challenges in Category Management
		What is Merchandising and What are its Benefits
		Merchandise Types
		Merchandise Hierarchy
		Merchandise Forecasting
		Forecasting Methods
		Merchandise Budgeting
		Six Months Merchandise Budgeting
		Open to Buy Control
		Conclusion
		Review Questions
		Assignments
	Chapter 3: Assortment and Space Management
		The Concept of Assortment Management
		Assortment Management Framework
		Assortment Objectives
		Assortment Selection
		Assortment Plan
		Role of Data and Information Technology in Assortment
		Store Clustering
		The Concept of Space Management and its Benefits
		Different Stages of Space Planning
		The Concept of Planograms
		Issues in Space Management
		Role of Information Technology in Space Management
		Conclusion
		Review Questions
		Assignment
	Chapter 4: Retail Pricing
		Retail Pricing Challenges
		Managing the Retail Pricing Life Cycle
		Managing Retail Promotions
		Managing Retail Markdowns
		Promotion Management Maturity Model
		Personalised Pricing/One to One Pricing
		IT for Managing Price, Promotion and Markdown
		Conclusion
		Review Questions
		Assignments
PART 2: Retail Product
	Chapter 5: Retail Product Lifecycle Management
		Product Design
		Private Labels
		Retail Packaging
		Shelf Ready Packaging
		Green Design and Packaging
		IT for Retail Product Life Cycle Management
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
PART 3: Managing Retail Logistics
	Chapter 6: Retail Distribution and Replenishment
		Retail Distribution
		Retail Replenishment
		Direct Store Delivery (DSD)
		Managing Retail Home Delivery
		IT for Retail Distribution and Replenishment
		Measures for Retail Distribution and Replenishment
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
	7. Retail Logistics
		Retail Transport
		Retail Warehousing
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
	8. Retail Logistics—Contemporary Issues
		Managing Retail Shrinkage
		Managing Logistics Service Provider
		Managing Logistics Visibility and Exceptions
		Green Retailing
		Green Information Technology
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
PART 4: Managing Retail Stakeholder Relationships
	Chapter 9: Retail Supplier Relationship Management
		Retail Sourcing
		Merchandise procurement
		Global Sourcing
		Green Sourcing
		Sourcing Measures
		Information Technology for Sourcing
		Retail Sourcing Trends
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
	10. Retail Customer Relationship Management
		Introducing Retail Customer Relationship Management
		Customer Service
		Order Management
		Multi Channel Retailing
		Retail Return and Reverse Logistics
		Retail Loyalty Programmes
		Retail Kiosk
		Green Retailing—What it Means for CRM
		Measures of Retail CRM
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
PART 5: Category and Format Specific Supply Chain Issues
	Chapter 11: Food and Grocery Retailing Supply Chain
		Food and Grocery Retailing
		Food and Grocery Supply Chain Characteristics
		Fresh Fruit and Vegetable Supply Chain
		Contract and Corporate Farming
		Managing the Cold Chain
		Food Safety
		Food Processing
		Fresh Food Retailing—An Indian perspective
		Retail DELI Section
		Dairy Retailing
		Live Stock and Poultry Retailing
		Food Services
		Technology Requirements for Food and Grocery Retailing
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
	12. Apparel and Footwear Retailing Supply Chain
		Apparel and Footwear Retailing—Understanding the Segment
		Apparel Retailing Supply Chain
		Supply Chain Characteristics
		Pre Pack planning
		Apparel Retailing in India
		Apparel Retail Supply Chain Innovations
		Footwear Retailing
		Managing Footwear Retailing Supply Chain Efficiently: Case Study: Khadim
		Conclusion
		Review Questions
		Assignments
	13. Other Category Retailing Supply Chain
		Consumer Electronics Retailing—Understanding the Segment
		Consumer Electronics Retailing Supply Chain Characteristics
		Jewellery Retailing
		Home Furnishing Retailing
		Health and Beauty Retailing
		Pharma Retailing
		Books and Music
		Other Category Retailing
		Conclusion
		Review Questions
		Assignments
	14. Managing Supply Chains of Different Retail Formats
		Classification of Retailers
		Organised B2C Retail Chain Formats
		Organised B2B Cash and Carry Formats
		Rural Retail Formats
		Airport Retailing
		Cooperative Stores
		Non Store based Retail Formats
		Online Shopping/E Tailing
		Service Retailing
		Retailing of Financial Products and Retail Banking
		Courier Service Retailing
		Conclusion
		Review Questions
		Assignments
PART 6: Information Technology for Retail
	Chapter 15: Retail Technology
		Retail Technology Maturity Model
		Bar Coding
		RFID
		Retail ERP
		Retail Analytics
		Point of Sales Solutions
		Mobile Applications
		Other Emerging Retail Technologies
		Conclusion
		Review Questions
		Objective Type Questions
		Assignments
Index