Supply chain management : strategy, planning, and operation

Cover
Title Page
Copyright Page
ABOUT THE AUTHORS
ACKNOWLEDGMENTS
Contents
Preface
Part I: Building a Strategic Framework to Analyze Supply Chains
	Chapter 1 UNDERSTANDING THE SUPPLY CHAIN
		1.1 What Is a Supply Chain?
		1.2 The Objective of a Supply Chain
		1.3 The Importance of Supply Chain Decisions
		1.4 Decision Phases in a Supply Chain
		1.5 Process Views of a Supply Chain
		1.6 Examples of Supply Chains
		1.7 Summary of Learning Objectives
		Discussion Questions
		Bibliography
	Chapter 2 SUPPLY CHAIN PERFORMANCE: ACHIEVING STRATEGIC FIT AND SCOPE
		2.1 Competitive and Supply Chain Strategies
		2.2 Achieving Strategic Fit
		2.3 Expanding Strategic Scope
		2.4 Challenges to Achieving and Maintaining Strategic Fit
		2.5 Summary of Learning Objectives
		Discussion Questions
		Bibliography
	Chapter 3 SUPPLY CHAIN DRIVERS AND METRICS
		3.1 Financial Measures of Performance
		3.2 Drivers of Supply Chain Performance
		3.3 Framework for Structuring Drivers
		3.4 Facilities
		3.5 Inventory
		3.6 Transportation
		3.7 Information
		3.8 Sourcing
		3.9 Pricing
		3.10 Summary of Learning Objectives
		Discussion Questions
		Bibliography
		CASE STUDY: Seven-Eleven Japan Co.
		CASE STUDY: Financial Statements for Wal-Mart Stores Inc.
Part II: Designing the Supply Chain Network
	Chapter 4 DESIGNING DISTRIBUTION NETWORKS AND APPLICATIONS TO ONLINE SALES
		4.1 The Role of Distribution in the Supply Chain
		4.2 Factors Influencing Distribution Network Design
		4.3 Design Options for a Distribution Network
		4.4 Online Sales and the Distribution Network
		4.5 Distribution Networks in Practice
		4.6 Summary of Learning Objectives
		Discussion Questions
		Bibliography
		CASE STUDY: Blue Nile and Diamond Retailing
	Chapter 5 NETWORK DESIGN IN THE SUPPLY CHAIN
		5.1 The Role of Network Design in the Supply Chain
		5.2 Factors Influencing Network Design Decisions
		5.3 Framework for Network Design Decisions
		5.4 Models for Facility Location and Capacity Allocation
		5.5 Making Network Design Decisions in Practice
		5.6 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Managing Growth at SportStuff.com
		CASE STUDY: Designing the Production Network at CoolWipes
	Chapter 6 DESIGNING GLOBAL SUPPLY CHAIN NETWORKS
		6.1 The Impact of Globalization on Supply Chain Networks
		6.2 The Offshoring Decision: Total Cost
		6.3 Risk Management in Global Supply Chains
		6.4 Discounted Cash Flows
		6.5 Evaluating Network Design Decisions Using Decision Trees
		6.6 To Onshore or Offshore: Evaluation of Global Supply Chain Design Decisions Under Uncertainty
		6.7 Making Global Supply Chain Design Decisions Under Uncertainty in Practice
		6.8 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: BioPharma, Inc.
		CASE STUDY: The Sourcing Decision at Forever Young
Part III: Planning and Coordinating Demand and Supply in a Supply Chain
	Chapter 7 DEMAND FORECASTING IN A SUPPLY CHAIN
		7.1 The Role of Forecasting in a Supply Chain
		7.2 Characteristics of Forecasts
		7.3 Components of a Forecast and Forecasting Methods
		7.4 Basic Approach to Demand Forecasting
		7.5 Time-Series Forecasting Methods
		7.6 Measures of Forecast Error
		7.7 Selecting the Best Smoothing Constant
		7.8 Forecasting Demand at Tahoe Salt
		7.9 The Role of IT in Forecasting
		7.10 Risk Management in Forecasting
		7.11 Forecasting in Practice
		7.12 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Specialty Packaging Corporation, Part A
	Chapter 8 AGGREGATE PLANNING IN A SUPPLY CHAIN
		8.1 The Role of Aggregate Planning in a Supply Chain
		8.2 The Aggregate Planning Problem
		8.3 Aggregate Planning Strategies
		8.4 Aggregate Planning Using Linear Programming
		8.5 Aggregate Planning in Excel
		8.6 Building a Rough Master Production Schedule
		8.7 The Role of IT in Aggregate Planning
		8.8 Implementing Aggregate Planning in Practice
		8.9 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Specialty Packaging Corporation, Part B
	Chapter 9 SALES AND OPERATIONS PLANNING: PLANNING SUPPLY AND DEMAND IN A SUPPLY CHAIN
		9.1 Responding to Predictable Variability in the Supply Chain
		9.2 Managing Supply
		9.3 Managing Demand
		9.4 Implementing Sales and Operations Planning in Practice
		9.5 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Mintendo Game Girl
	Chapter 10 COORDINATION IN A SUPPLY CHAIN
		10.1 Lack of Supply Chain Coordination and the Bullwhip Effect
		10.2 The Effect on Performance of Lack of Coordination
		10.3 Obstacles to Coordination in a Supply Chain
		10.4 Managerial Levers to Achieve Coordination
		10.5 Continuous Replenishment and Vendor-Managed Inventories
		10.6 Collaborative Planning, Forecasting, and Replenishment
		10.7 Achieving Coordination in Practice
		10.8 Summary of Learning Objectives
		Discussion Questions
		Bibliography
Part IV: Planning and Managing Inventories in a Supply Chain
	Chapter 11 MANAGING ECONOMIES OF SCALE IN A SUPPLY CHAIN: CYCLE INVENTORY
		11.1 The Role of Cycle Inventory in a Supply Chain
		11.2 Estimating Cycle Inventory–Related Costs in Practice
		11.3 Economies of Scale to Exploit Fixed Costs
		11.4 Economies of Scale to Exploit Quantity Discounts
		11.5 Short-Term Discounting: Trade Promotions
		11.6 Managing Multiechelon Cycle Inventory
		11.7 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Delivery Strategy at MoonChem
		Appendix 11A: Economic Order Quantity
	Chapter 12 MANAGING UNCERTAINTY IN A SUPPLY CHAIN: SAFETY INVENTORY
		12.1 The Role of Safety Inventory in a Supply Chain
		12.2 Determining the Appropriate Level of Safety Inventory
		12.3 Impact of Supply Uncertainty on Safety Inventory
		12.4 Impact of Aggregation on Safety Inventory
		12.5 Impact of Replenishment Policies on Safety Inventory
		12.6 Managing Safety Inventory in a Multiechelon Supply Chain
		12.7 The Role of IT in Inventory Management
		12.8 Estimating and Managing Safety Inventory in Practice
		12.9 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Managing Inventories at ALKO Inc.
		CASE STUDY: Should Packaging be Postponed to the DC?
		Appendix 12A: The Normal Distribution
		Appendix 12B: The Normal Distribution in Excel
		Appendix 12C: Expected Shortage Cost per Cycle
		Appendix 12D: Evaluating Safety Inventory for Slow-Moving Items
	Chapter 13 DETERMINING THE OPTIMAL LEVEL OF PRODUCT AVAILABILITY
		13.1 The Importance of the Level of Product Availability
		13.2 Factors Affecting Optimal Level of Product Availability
		13.3 Managerial Levers to Improve Supply Chain Profitability
		13.4 Setting Product Availability for Multiple Products Under Capacity Constraints
		13.5 Setting Optimal Levels of Product Availability in Practice
		13.6 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		Appendix 13A: Optimal Level of Product Availability
		Appendix 13B: An Intermediate Evaluation
		Appendix 13C: Expected Profit from an Order
		Appendix 13D: Expected Overstock from an Order
		Appendix 13E: Expected Understock from an Order
		Appendix 13F: Simulation Using Spreadsheets
Part V: Designing and Planning Transportation Networks
	Chapter 14 TRANSPORTATION IN A SUPPLY CHAIN
		14.1 The Role of Transportation in a Supply Chain
		14.2 Modes of Transportation and Their Performance Characteristics
		14.3 Transportation Infrastructure and Policies
		14.4 Design Options for a Transportation Network
		14.5 Trade-Offs in Transportation Design
		14.6 Tailored Transportation
		14.7 The Role of IT in Transportation
		14.8 Risk Management in Transportation
		14.9 Making Transportation Decisions in Practice
		14.10 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
		CASE STUDY: Designing the Distribution Network for Michael’s Hardware
Part VI: Managing Cross-Functional Drivers in a Supply Chain
	Chapter 15 SOURCING DECISIONS IN A SUPPLY CHAIN
		15.1 The Role of Sourcing in a Supply Chain
		15.2 In-House or Outsource
		15.3 Third- and Fourth-Party Logistics Providers
		15.4 Using Total Cost to Score and Assess Suppliers
		15.5 Supplier Selection—Auctions and Negotiations
		15.6 Contracts, Risk Sharing, and Supply Chain Performance
		15.7 Design Collaboration
		15.8 The Procurement Process
		15.9 Designing a Sourcing Portfolio: Tailored Sourcing
		15.10 Risk Management in Sourcing
		15.11 Making Sourcing Decisions in Practice
		15.12 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
	Chapter 16 PRICING AND REVENUE MANAGEMENT IN A SUPPLY CHAIN
		16.1 The Role of Pricing and Revenue Management in a Supply Chain
		16.2 Pricing and Revenue Management for Multiple Customer Segments
		16.3 Pricing and Revenue Management for Perishable Assets
		16.4 Pricing and Revenue Management for Seasonal Demand
		16.5 Pricing and Revenue Management for Bulk and Spot Contracts
		16.6 Using Pricing and Revenue Management in Practice
		16.7 Summary of Learning Objectives
		Discussion Questions
		Exercises
		Bibliography
	Chapter 17 INFORMATION TECHNOLOGY IN A SUPPLY CHAIN
		17.1 The Role of IT in a Supply Chain
		17.2 The Supply Chain IT Framework
		17.3 Customer Relationship Management
		17.4 Internal Supply Chain Management
		17.5 Supplier Relationship Management
		17.6 The Transaction Management Foundation
		17.7 The Future of IT in the Supply Chain
		17.8 Risk Management in IT
		17.9 Supply Chain IT in Practice
		17.10 Summary of Learning Objectives
		Discussion Questions
		Bibliography
	Chapter 18 SUSTAINABILITY AND THE SUPPLY CHAIN
		18.1 The Role of Sustainability in a Supply Chain
		18.2 The Tragedy of the Commons
		18.3 Key Metrics for Sustainability
		18.4 Sustainability and Supply Chain Drivers
		18.5 Closed-Loop Supply Chains
		18.6 Summary of Learning Objectives
		Discussion Questions
		Bibliography
Subject Index
	A
	B
	C
	D
	E
	F
	G
	H
	I
	J
	L
	M
	N
	O
	P
	Q
	R
	S
	T
	U
	V
	W
	X