Supervision Today!

Cover......Page 1
Title Page......Page 2
Copyright Page......Page 3
Brief Contents......Page 4
Contents......Page 5
Preface......Page 18
Part 1 Defining Supervision and Supervisory Challenges......Page 24
  Key Concepts......Page 25
  Chapter Outcomes and Learning Objectives......Page 26
  Organizations and Their Levels......Page 27
   What Are the Organizational Levels?......Page 28
   What Is Management?......Page 29
   What Are the Four Management Functions?......Page 30
   What Roles Do Supervisors Play?......Page 31
   Are Supervisors More Important in Today’s Organizations?......Page 32
   Is Sustainability Important to a Supervisor?......Page 33
  Transition from Employee to Supervisor......Page 34
   Is the Transition to Supervisor Difficult?......Page 35
  Supervisory Competencies......Page 37
   What Is Technical Competence?......Page 38
   News Flash! The Supervisor’s Role in Modern Organizations......Page 39
   Why Must One Have Political Competence?......Page 40
   How Do Competencies Shift by Managerial Level?......Page 41
   What Else Is Critical for Me to Know about Supervising?......Page 42
   Comprehension Check 1-2......Page 43
   Comprehension: Review and Discussion Questions......Page 44
   Key Concept Crossword......Page 45
   Mentoring Others......Page 46
   Thinking Critically......Page 47
  Key Concepts......Page 49
  Chapter Outcomes and Learning Objectives......Page 50
  Responding to a Supervisory Dilemma......Page 51
   Is There Such a Thing as “Buy American”?......Page 52
   Something to Think about (and promote class discussion) Who Owns What?......Page 53
  Technology Enhancements......Page 54
   News Flash! The Cultural Variables......Page 55
   What Is Technology?......Page 56
   What Is an E-Business?......Page 57
   What Changes Can Supervisors Expect from E-Business?......Page 58
   What Is Workforce Diversity?......Page 61
   How Does Diversity Affect Supervisors?......Page 62
  Changing How Business Operates......Page 64
   Why the Emphasis on Continuous-Improvement Programs?......Page 65
   How Does Work Process Engineering Differ from Continuous Improvement?......Page 66
   What Are the Supervisory Implications of Downsizing, Contingent Workforces, Continuous-Improvement Programs, and Work Process Engineering?......Page 67
  Thriving on Chaos......Page 69
  The Good and Profitable Organization......Page 70
   What Is a Socially Responsible Organization?......Page 71
   What Is Ethics?......Page 72
   Comprehension Check 2-2......Page 74
   Summary......Page 75
   Comprehension: Review and Discussion Questions......Page 76
   Key Concept Crossword......Page 77
   Guidelines for Acting Ethically......Page 78
   Thinking Critically......Page 79
Part 2 Planning, Organizing, Staffing, Controlling, and Decision Making......Page 82
  Key Concepts......Page 83
  Chapter Outcomes and Learning Objectives......Page 84
  Responding to a Supervisory Dilemma......Page 85
   What Is Productivity?......Page 86
   News Flash! The Downsides of Planning......Page 87
   Why Is Productivity Important to the United States?......Page 88
   How Do Planning Time Frames Differ?......Page 89
   Can Continuous-Improvement Programs Be a Help in Planning?......Page 90
   What Are Standing Plans?......Page 92
   What Are Single-Use Plans?......Page 93
   Comprehension Check 3-1......Page 94
   Something to Think about (and promote class discussion) From the Past to the Present......Page 98
   What Is the Key to Making Goal Setting Effective?......Page 99
   Self-Fulfilling Prophecy for Your Followers......Page 100
  A Special Case of Planning: The Entrepreneurial Supervisor......Page 101
   Do Entrepreneurs Possess Similar Characteristics?......Page 102
  How Do Entrepreneurs Recruit and Retain Employees?......Page 103
   How Do Entrepreneurs Compare with Traditional Supervisors?......Page 104
   Comprehension Check 3-2......Page 105
   Comprehension: Review and Discussion Questions......Page 106
   Key Concept Crossword......Page 107
   Setting Goals......Page 108
   Thinking Critically......Page 109
  Key Concepts......Page 111
  Chapter Outcomes and Learning Objectives......Page 112
  Responding to a Supervisory Dilemma......Page 113
   What Is Work Specialization?......Page 115
   What Is the Span of Control?......Page 116
   Something to Think about (and promote class discussion) Return to Yesteryear......Page 117
   What Is the Chain of Command?......Page 118
   News Flash! Obeying Authority......Page 119
   Where Are Decisions Made?......Page 121
   What Are the Five Ways to Departmentalize?......Page 122
   Comprehension Check 4-1......Page 124
  A Simple Structure......Page 125
   Matrix Structure......Page 126
   Project Structure......Page 127
   The Boundaryless Organization......Page 128
   The Learning Organization......Page 130
   What Is the Purpose of Job Descriptions?......Page 131
  Empowering Others through Delegation......Page 132
   Isn’t Delegation Abdication?......Page 133
   Comprehension Check 4-2......Page 134
   Comprehension: Review and Discussion Questions......Page 135
   Key Concept Crossword......Page 136
   Delegating......Page 137
   Communicating Effectively......Page 138
   Thinking Critically......Page 139
  Key Concepts......Page 141
  Chapter Outcomes and Learning Objectives......Page 142
  Responding to a Supervisory Dilemma......Page 143
  The Human Resource Management Process......Page 144
  The Legal Environment of HRM......Page 145
   Something to Think about (and promote class discussion) Is It Safe?......Page 147
   Where Do Supervisors Look to Recruit Candidates?......Page 148
   How Does a Supervisor Handle Layoffs?......Page 150
   Is There a Basic Premise to Selecting Job Candidates?......Page 151
   How Effective Are Tests and Interviews as Selection Devices?......Page 152
   Preparation for the Interview......Page 154
   Interview Questions You Should Ask......Page 155
   How Do You Introduce New Hires to the Organization?......Page 156
   What Is Employee Training?......Page 157
   How Are Pay Levels Determined?......Page 159
   The Workplace: Reasonable Grounds for Romance?......Page 160
   What Is Sexual Harassment?......Page 161
   How Do “Survivors” Respond to Layoffs?......Page 163
   Comprehension Check 5-2......Page 164
   Comprehension: Review and Discussion Questions......Page 165
   Key Concept Crossword......Page 166
   Building a Team......Page 167
   Communicating Effectively......Page 168
   Thinking Critically......Page 169
  Key Concepts......Page 171
  Chapter Outcomes and Learning Objectives......Page 172
  Responding to a Supervisory Dilemma......Page 173
  The Control Process......Page 174
   How Do You Measure Actual Performance?......Page 175
   How Do You Compare Results with Standards?......Page 176
   When Should Corrective Action Be Taken?......Page 178
   What Is Preventive Control?......Page 179
   What Is Corrective Control?......Page 180
   What Costs Should You Control?......Page 181
   News Flash! On the Rocks......Page 182
   Comprehension Check 6-1......Page 183
   Why Pay Attention to Inventories?......Page 184
   What Is Value Chain Management?......Page 185
   Why the Focus on Quality?......Page 186
   What Are the Characteristics of Effective Controls?......Page 187
   Can Controls Create Problems?......Page 188
  Contemporary Control Issues......Page 190
   Something to Think about (and promote class discussion) Out with E-Mail......Page 191
   What Is the Sarbanes–oxley Act?......Page 192
   Do Controls Need to Be Adjusted for Cultural Differences?......Page 193
   Comprehension Check 6-2......Page 194
   Comprehension: Review and Discussion Questions......Page 195
   Key Concept Crossword......Page 196
   Establishing Budgets......Page 197
   Thinking Critically......Page 198
  Key Concepts......Page 201
  Chapter Outcomes and Learning Objectives......Page 202
  Responding to a Supervisory Dilemma......Page 203
   How Do You Identify the Problem?......Page 204
   How Do You Evaluate Each Alternative?......Page 205
   How Do You Select the Best Alternative?......Page 206
   What Are the Conditions of Decision Making?......Page 207
   How Are Decision Trees Useful?......Page 208
   What Are the Four Decision-Making Styles?......Page 209
   What Common Errors Are Committed in the Decision-Making Process?......Page 210
  Problems Versus Decisions......Page 212
   What Is the Difference between Programmed and Nonprogrammed Decisions?......Page 213
   What Are the Advantages of Group Decisions?......Page 214
   Are There Disadvantages to Group Decision Making?......Page 215
   How Can You Improve Group Decision Making?......Page 216
   Something to Think about (and promote class discussion) The Value of Diversity in Decision Making......Page 217
  Big Data In Decision Making......Page 218
  Ethics in Decision Making......Page 219
   What Are the Three Views on Ethics?......Page 220
   Is There a Guide to Acting Ethically?......Page 221
   Comprehension Check 7-2......Page 222
   Comprehension: Review and Discussion Questions......Page 223
   Key Concept Crossword......Page 224
   Building a Team......Page 225
   Communicating Effectively......Page 226
   Thinking Critically......Page 227
Part 3 Motivating, Leading, Communicating, and Developing......Page 230
  Key Concepts......Page 231
  Chapter Outcomes and Learning Objectives......Page 232
  Responding to a Supervisory Dilemma......Page 233
  What Is Motivation?......Page 234
   Can Personality Measures Predict Practical Work-Related Behaviors?......Page 235
   How Do You Focus on Needs?......Page 236
   Do Supervisors Focus on the Nature of People?......Page 237
   What Effect Does the Organization Have on Motivation?......Page 238
   Comprehension Check 8-1......Page 239
   What Is a Focus on Achievement?......Page 240
   How Important Is Equity?......Page 241
  Do Employees Really Get What They Expect?......Page 242
   Something to Think about (and promote class discussion) Motivated to Do What?......Page 243
   How Do You Create an Atmosphere in Which Employees Really Want to Work?......Page 244
  Designing Motivating Jobs......Page 245
   What Is the Key to Motivating a Diverse Workforce?......Page 247
   Should Employees Be Paid for Performance or Time on the Job?......Page 248
   How Can Supervisors Motivate Minimum-Wage Employees?......Page 249
   What’s Different in Motivating Professional and Technical Employees?......Page 250
   What Can a Supervisor Do to Improve Employees’ Work–Life Balance?......Page 251
   News Flash! Maintaining Motivation on the Shoe Leather Express......Page 252
   How Can Managers Use Employee Recognition Programs?......Page 253
   Comprehension Check 8-2......Page 254
   Comprehension: Review and Discussion Questions......Page 255
   Key Concept Crossword......Page 256
   Designing Jobs That Motivate......Page 257
   Communicating Effectively......Page 258
   Thinking Critically......Page 259
  Key Concepts......Page 261
  Chapter Outcomes and Learning Objectives......Page 262
  Responding to a Supervisory Dilemma......Page 263
   What Are the Traits of Successful Leaders?......Page 264
   What Is This Thing Called Charisma?......Page 265
   What Is Visionary Leadership?......Page 267
   Comprehension Check 9-1......Page 268
   How Do Networking Skills Make You a Better Leader?......Page 269
   What Role Do Human Relations Skills Play in Effective Leadership?......Page 270
  Leadership Behaviors and Styles......Page 271
   What Is Task-centered Behavior?......Page 272
  Effective Leadership......Page 273
   Do Credibility and Trust Really Matter?......Page 275
   Why Are Credibility and Trust Important?......Page 276
   How Can You Lead Through Empowerment?......Page 277
   What Are Transactional and Transformational Leaders?......Page 278
   What Is Team Leadership?......Page 279
   Is Leadership Always Relevant?......Page 280
   Comprehension Check 9-2......Page 281
   Comprehension: Review and Discussion Questions......Page 282
   Key Concept Crossword......Page 283
   Mentoring Others......Page 284
   Thinking Critically......Page 285
  Key Concepts......Page 287
  Chapter Outcomes and Learning Objectives......Page 288
  Responding to a Supervisory Dilemma......Page 289
  The Communication Process......Page 291
  Methods of Communication......Page 292
   Something to Think about (and promote class discussion) Do Women and Men Communicate Differently?......Page 293
  What Issues Are Created by Instant Messaging and Text Messaging?......Page 294
   How Does Nonverbal Communication Affect Your Communication?......Page 295
   What Is the Grapevine?......Page 296
   How Does Language Affect Communication?......Page 297
   What Do Roles Have to Do with Communication?......Page 298
   Comprehension Check 10-1......Page 299
   Is There a Preferred Information Medium?......Page 300
   How Can You Improve Your Communication Effectiveness?......Page 301
   News Flash! Twitter . . . Social Benefit or Social Disaster?......Page 302
   The Importance of Feedback Skills......Page 305
   How Do You Give Effective Feedback?......Page 306
   Comprehension Check 10-2......Page 308
   Comprehension: Review and Discussion Questions......Page 309
   Key Concept Crossword......Page 310
   Building a Team......Page 311
   Active Listening......Page 312
   Thinking Critically......Page 313
  Key Concepts......Page 315
  Chapter Outcomes and Learning Objectives......Page 316
  Responding to a Supervisory Dilemma......Page 317
  Why Do People Join Groups?......Page 318
   What Are Norms and How Do They Affect Work Behavior?......Page 319
   News Flash! Solomon Asch and Group Conformity......Page 320
   What Is an Emergent Leader?......Page 321
   Comprehension Check 11-1......Page 322
  The Increasing Use of Teams......Page 323
   Turning Groups into Teams......Page 324
   The Five-Stage Model of Group Development......Page 325
   A Model of Development for Deadline-Driven Ad Hoc Groups......Page 327
   How Do You Build Effective Teams?......Page 328
   What Obstacles Exist in Creating Effective Teams?......Page 329
   Something to Think about (and to promote class discussion) Fast Times!......Page 330
   How Can Team Obstacles Be Overcome?......Page 331
   Why Are Teams Central to Continuous-improvement Programs?......Page 332
   What Challenges Exist When Supervising Global Teams?......Page 333
   When Are Teams Not the Answer?......Page 334
   Comprehension Check 11-2......Page 335
   Comprehension: Review and Discussion Questions......Page 336
   Key Concept Crossword......Page 337
   Building a Team......Page 338
   Thinking Critically......Page 339
Part 4 Appraisal, Safety, Negotiation, Change, and Labor Relations......Page 342
  Key Concepts......Page 343
  Chapter Outcomes and Learning Objectives......Page 344
  Responding to a Supervisory Dilemma......Page 345
   When Should Appraisals Occur?......Page 347
   What Is Your Role in Performance Appraisals?......Page 348
   Are There Appropriate Criteria for Appraising Performance?......Page 351
   What Are the Absolute-Standards Measurements?......Page 352
   How Do You Use Relative Standards?......Page 355
   Comprehension Check 12-1......Page 356
  What Is Leniency Error?......Page 357
   Something to Think about (and promote class discussion) Evaluating Students......Page 358
   How Can You Overcome the Hurdles?......Page 359
   News Flash! Performance Appraisals in Contemporary Organizations......Page 362
   Is Your Action Ethical?......Page 363
   Comprehension Check 12-2......Page 364
   Comprehension: Review and Discussion Questions......Page 365
   Key Concept Crossword......Page 366
   Conducting a Performance Evaluation......Page 367
   Communicating Effectively......Page 368
   Thinking Critically......Page 369
  Key Concepts......Page 371
  Chapter Outcomes and Learning Objectives......Page 372
  Responding to a Supervisory Dilemma......Page 373
   What Are the OSHA Enforcement Priorities?......Page 375
   How Does a Supervisor Keep OSHA Records?......Page 376
   What Are the OSHA Punitive Actions?......Page 378
   Does OSHA Work?......Page 379
   What Causes Work-Related Accidents?......Page 381
   How Do Supervisors Ensure Job Safety?......Page 382
  A Special Case of Safety: Workplace Violence......Page 383
  Maintaining a Healthy Work Environment......Page 385
   Something to Think about (and promote class discussion) Save Lives, Save Money: Make Your Business Smoke-Free......Page 386
   What Are Repetitive Stress Injuries?......Page 387
   What Are the Symptoms of Stress?......Page 388
  Helping the Whole Employee......Page 389
   Why Provide Wellness Programs?......Page 390
   Comprehension Check 13-2......Page 391
   Comprehension: Review and Discussion Questions......Page 392
   Key Concept Crossword......Page 393
   Building a Team......Page 394
   Developing Safety Skills......Page 395
   Thinking Critically......Page 396
  Key Concepts......Page 399
  Chapter Outcomes and Learning Objectives......Page 400
  Responding to a Supervisory Dilemma......Page 401
   Is All Conflict Bad?......Page 402
   What Resolution Techniques Can You Use?......Page 403
   How Do You Choose the Appropriate Resolution Technique?......Page 405
   How Do You Stimulate Conflict?......Page 406
   How Cautiously Should You Proceed in Stimulating Conflict?......Page 407
   What Is Politics?......Page 408
   Why Does Politics Exist in Organizations?......Page 409
   How Do You Know When You Should Play Politics?......Page 410
   News Flash! Status in Organizations......Page 411
  The Disciplinary Process......Page 412
   What Types of Discipline Problems Might You Face?......Page 413
   How Do You Lay the Groundwork for Discipline?......Page 414
   How Do You Make Discipline Progressive?......Page 416
   What about the Law?......Page 417
   How Do Bargaining Strategies Differ?......Page 418
   How Do You Develop Effective Negotiation Skills?......Page 420
   Something to Think about (and promote class discussion) Hand Me a Towel......Page 421
   Comprehension Check 14-2......Page 422
   Comprehension: Review and Discussion Questions......Page 423
   Key Concept Crossword......Page 424
   Building a Team......Page 425
   Six Steps to Resolve Conflict......Page 426
   Disciplining an Employee......Page 427
   Communicating Effectively......Page 428
   Thinking Critically......Page 429
  Key Concepts......Page 431
  Chapter Outcomes and Learning Objectives......Page 432
  Responding to a Supervisory Dilemma......Page 433
   News Flash! EA Sports......Page 434
   What Are the Internal Forces Creating a Need for Change?......Page 435
  Two Views of the Change Process......Page 436
   What Is the Contemporary View of Change?......Page 437
   Why Do People Resist Change?......Page 438
   How Can You Overcome Resistance to Change?......Page 439
   Something to Think about (and promote class discussion) Robot Doc......Page 440
   Comprehension Check 15-1......Page 441
   How Are Creativity and Innovation Related?......Page 442
   How Can a Supervisor Foster Innovation?......Page 443
   Comprehension Check 15-2......Page 445
   Comprehension: Review and Discussion Questions......Page 446
   Key Concept Crossword......Page 447
   Innovation in the Workplace......Page 448
   Thinking Critically......Page 449
  Key Concepts......Page 451
  Chapter Outcomes and Learning Objectives......Page 452
  What Is Labor Relations?......Page 453
   Why Do Employees Join Unions?......Page 455
   The Wagner Act......Page 457
   Other Laws Affecting Labor–management Relations......Page 458
   Comprehension Check 16-1......Page 459
  How Are Employees Unionized?......Page 460
   News Flash! When the Union Arrives......Page 461
   What Are the Objective and Scope of Collective Bargaining?......Page 462
   What Is the Collective Bargaining Process?......Page 463
   What Happens When Agreement Cannot Be Reached?......Page 465
   Something to Think about (and promote class discussion) Can Boeing Shift the Work?......Page 467
   Comprehension Check 16-2......Page 468
   Comprehension: Review and Discussion Questions......Page 469
   Key Concept Crossword......Page 470
   Building a Team......Page 471
   Communicating Effectively......Page 472
   Thinking Critically......Page 473
  Introduction......Page 474
   How Do I Make a Career Decision?......Page 475
  Preparing a Résumé......Page 476
  Excelling at the Interview......Page 477
  Some Suggestions for Developing a Successful Career......Page 478
  A Final Word......Page 479
Answers to Comprehension Checks and Crossword Puzzles......Page 480
Glossary......Page 489
Index......Page 500