Successful Writing at Work

Cover
Half Title
Title
Statement
Copyright
Contents
Preface
Ch 1: Getting Started: Writing and Your Career
	Writing—An Essential Job Skill
	Writing for the Global Marketplace
	Four Keys to Effective Writing
	Characteristics of Job-Related Writing
	Ethical Writing in the Workplace
	Successful Employees Are Successful Writers
	Revision Checklist
	Exercises
Ch 2: The Writing Process and Collaboration at Work
	Introduction
	What Writing Is and Is Not
	The Writing Process
	Revising
	Collaboration Is Crucial to the Writing Process
	Advantages of Collaborative Writing
	Seven Guidelines for Successful Group Writing
	Sources of Conflict in Group Dynamics and How to Solve Them
	Computer-Supported Collaboration
	Meetings
	Revision Checklist
	Exercises
Ch 3: E-Communications at Work
	Introduction
	The Flow of Information through E-Communications
	Differences Among E-Communications
	E-Communications Are Legal Records
	Email: Its Importance in the Workplace
	Instant Messages (IMs) for Business Use
	Job-Related Tweets
	Job-Related Text Messaging
	Blogs
	Conclusion
	Revision Checklist
	Exercises
Ch 4: Preparing Correspondence: Some Basics for Writing to Audiences Worldwide
	Introduction
	Letters in the Age of the Internet
	Letter Formats
	Parts of a Letter
	The Appearance of Your Letter
	Organizing a Standard Business Letter
	Making a Good Impression on Your Reader
	The Five Most Common Types of Business Letters
	Inquiry Letters
	Cover Letters
	Special Request Letters
	Sales Letters
	Customer Relations Letters
	Memos
	International Business Correspondence
	Sending Letter-Quality Messages: Final Advice to Seal Your Success
	Revision Checklist
	Exercises
Ch 5: How to Get a Job: Searches, Networking, Dossiers, Portfolios/Webfolios, Résumés, Transitioning to a Civilian Job,
Letters, and Interviews
	Introduction
	Steps an Employer Takes When Hiring
	Steps to Follow to Get Hired
	Analyzing Your Strengths and Restricting Your Job Search
	Enhancing Your Professional Image
	Looking in the Right Places for a Job
	Using Online Social and Professional Networking Sites in Your Job Search
	Dossiers and Letters of Recommendation
	Career Portfolios/Webfolios
	Preparing a Résumé
	Transitioning into the Civilian Workforce
	The Digital Résumé
	Letters of Application
	Going to an Interview
	Accepting or Declining a Job Offer
	Searching for the Right Job Pays
	Revision Checklist
	Exercises
Ch 6: Designing Successful Documents, Visuals, and Websites
	Introduction
	Characteristics of Effective Design
	Organizing Information Visually
	The ABCs of Print Document Design
	The Purpose of Visuals
	Choosing Effective Visuals
	Generating, Scanning, and Uploading Visuals
	Inserting and Writing About Visuals: Some Guidelines
	Two Categories of Visuals: Tables and Figures
	Tables
	Figures
	Using Visuals Ethically
	Using Appropriate Visuals for International Audiences
	Writing for and Designing Websites
	Revision Checklist
	Exercises
Ch 7: Writing Instructions and Procedures
	Introduction
	Instructions, Procedures, and Your Job
	Why Instructions Are Important
	The Variety of Instructions: A Brief Overview
	Assessing and Meeting Your Audience’s Needs
	Using Word-Processing Programs to Help You Design Instructions
	The Process of Writing Instructions
	Using the Right Style
	Using Visuals Effectively
	The Five Parts of Instructions
	Model of Full Set of Instructions
	Writing Procedures for Policies and Regulations
	Revision Checklist
	Exercises
Ch 8: Writing Effective Short Reports and Proposals
	Introduction
	Why Short Reports Are Important
	Types of Short Reports
	Seven Guidelines for Writing Short Reports
	Periodic Reports
	Sales Reports
	Progress Reports
	Employee Activity/Performance Reports
	Trip/Travel Reports
	Incident Reports
	Writing Winning Proposals
	Eight Guidelines for Writing a Successful Proposal
	Internal Proposals
	Sales Proposals
	Revision Checklist
	Exercises
Ch 9: Documenting and Writing Effective Long Reports
	Introduction
	Characteristics of a Long Report
	The Process of Writing a Long Report
	Parts of a Long Report
	Documenting Sources
	A Model Long Report
	Final Words of Advice About Long Reports
	Revision Checklist
	Exercises
Ch 10: Making Successful Presentations at Work
	Introduction
	Writing a Document Versus Making a Presentation
	Types of Presentations
	Informal Briefings
	Formal Presentations
	Revision Checklist
	Exercises
Appendix: A Writer’s Brief Guide to Paragraphs, Sentences, and Words
	Introduction
	Paragraphs
	Sentences
	Words
Index