Strauss and Mayer’s Emergency Department Management

Cover
Title Page
Copyright Page
Contents
Contributors
Preface
Acknowledgments
Section 1 Leadership Principles
	1 Leadership, Management, and Motivation
	2 Vision, Mission, Values, Strategy, and Tactics: Serving Patients, Serving the Team
	3 Change and Project Management: A Practical Approach
	4 Effective Use of Administrative Power: A Perspective from the Front Lines
	5 Emergency Department Interaction with Hospital Governance
	6 Managing Professionals in Organizations: The Role of Physician and Nurse Leaders
	7 Patient Safety: Error Elimination
	8 Conflict Management
	9 Conducting Effective Meetings
	10 Customer Service in Emergency Medicine
	11 Scripts: Using Evidence-Based Language to Improve Service
	12 The Discipline of Teams and Teamwork in Emergency Medicine
	13 Maintaining Personal and Professional Balance
Section 2 Operations: General
	14 Leadership, Medical Director
	15 Leadership, Nursing Director
	16 The ED Physician–Nurse Director Relationship
	17 Emergency Department Provider Staffing
	18 Nurse Staffing
	19 Emergency Physician and Nurse Productivity Assessment
	20 Physician Assistants and Nurse Practitioners in Emergency Medicine
	21 Scribes
	22 Emergency Department Regulatory Requirements and Medication Reconciliation
	23 Violence in the ED
	24 End-of-Life Issues in the Emergency Department
	25 Emergency Department Facility Design
	26 Effective Marketing of the Emergency Department
	27 Multicultural Approach to ED Patients
	28 ED Infrastructure
Section 3 Operations: Flow
	29 Patient Throughput: Why It Matters, How It Is Done—An Introduction
	30 Patient Flow Principles
	31 Triage, Patient Identification, Classification, Segmentation, and Registration
	32 Front-Loading Flow: Team Triage and Treatment, Provider at Triage, and Other Creative Strategies
	33 Front Loading Patient Care: Provider at Triage
	34 Fast-Track Is a Verb and Not a Noun: The Role of ED Fast Tracks
	35 Optimizing Patient Throughput from Physician Contact to Disposition Decision
	36 Role of Observation Units/Rapid Treatment Units in the Emergency Department
	37 Expediting Admissions
	38 Disposition Decision to Departure: Finishing Strong
	39 Managing Waits: The Psychology of Waiting
	40 Hospital-Wide Patient Flow and the ED
	41 Effective Response to Full Capacity
Section 4 Operations: Emergency Department Specialization
	42 Chest Pain Units
	43 Trauma Center Diversification
	44 Poison Center Care
	45 Pediatric Emergency Medicine: Diversification in the ED
	46 Undersea and Hyperbaric Medicine
	47 Behavioral Health in Emergency Care
	48 Hospital Medicine
	49 Emergency Department Disaster Planning and Response
	50 Military Emergency Medicine
	51 Freestanding Emergency Departments
	52 Sports Medicine
	53 Geriatric Emergency Medicine: Concepts and a Successful Implementation
	54 Innovative Emergency Department Alternatives
	55 Practice Diversification in Emergency Medical Services
	56 The Role of the Air Medical Services and Inter-Facility Ground Transport
Section 5 Operations: Informatics
	57 Introduction to Clinical Informatics
	58 Emergency Department Information Systems: Selection, Installation, and Use
	59 Electronic Health Record Tracking Systems
	60 EHR Documentation Systems
	61 Computerized Provider Order Entry and Clinical Decision Support
	62 Data Acquisition and Analysis
	63 Essential Support Technologies
	64 Emerging and Future Technologies: Simulation Based Training
Section 6 Quality and Service
	65 Effective Medical staff Relationships
	66 Complaint Management
	67 Rewarding the Champions, Corralling the Stragglers
	68 Patient Safety and Error Reduction: A Tactical Approach
Section 7 Finance
	69 Developing a Business Plan
	70 Financial Planning
	71 Resource Utilization in the Emergency Department
	72 The Financially Successful Emergency Department
	73 Optimizing Physician Performance Through Incentives
	74 Optimizing Nursing Performance Through Incentives
	75 Financially Successful Emergency Physician Private Group
	76 Financial Success in an Academic Emergency Department
Section 8 Reimbursement
	77 Reimbursement Issues
	78 Preparing for Fee for Service and a New Practice or Practice Arrangement
	79 Introduction to Coding
	80 Advanced Reimbursement
	81 Emergency Department Facility Revenue Considerations
	82 Billing and Collecting for Emergency Services
	83 Creating the Culture of Compliance and Maintaining an Effective Compliance Program
Section 9 Contracts
	84 Negotiation Skills
	85 Contracts With Physicians
	86 Contracting With Hospitals: Considerations, Insights, and Strategies
	87 Employee Versus Independent Contractor
	88 Equity, Parity, and Group Structure
Section 10 Legal and Regulatory Issues
	89 EMTALA for Emergency Department Leaders
	90 Consent to and Refusal of Medical Treatment
	91 Emergency Department Documentation
	92 Reporting Requirements, Confidentiality, and HIPAA
	93 Disposition, Discharge, and Follow Up
Section 11 Malpractice
	94 Risk Management in the Emergency Department: Challenges and Opportunities
	95 Emergency Department Risk Management in Practice
	96 Medical Malpractice Insurance
	97 Malpractice, the Personal Toll
	98 Medical Malpractice
Section 12 Human Resources
	99 Human Resources Management: Basic Principles
	100 Physician Recruitment, Credentialing, and Orientation
	101 Physician Retention, Feedback, and Professional Development
	102 Nurse Recruitment, Credentialing, and Orientation
	103 Nurse Retention
	104 Managing Impaired Professionals
	105 Generational Differences in Emergency Medicine
	106 Gender Diversity
Index
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