Strategic Stress Management

Cover......Page 1
Contents......Page 6
Need for an Organizational Approach to Stress Management......Page 8
Endorsement for Change......Page 9
The Changing Face of the Work Environment......Page 14
The Changing Nature of the Workplace – Consequences and Costs......Page 21
Structure of the Book......Page 33
2 Stress and the Law......Page 35
Walker v. Northumberland County Council......Page 36
Common Law Liability – Negligence......Page 39
A Successful Personal Injury Claim......Page 40
Managing Stress – Complying with Health and Safety Law......Page 44
A Policy for Stress Management......Page 47
Implications for Employer Liability Insurance......Page 48
3 What is Stress?......Page 51
The Origins of Stress Research......Page 52
Stress – Myth, Reality or Whipping Boy?......Page 64
Definitions of Stress......Page 67
Change as a Source of Stress......Page 69
4 Understanding the Nature of Stress: Organizational Hot Spots......Page 72
Hot Spots: Stress in the Job Itself......Page 73
Hot Spots: Changes to Job Role......Page 100
Hot Spots: Changes in the Nature of Relationships at Work......Page 104
Hot Spots: Changes in the Concept of Career......Page 108
Hot Spots: Changes to the Organizational Structure and Climate......Page 109
Hot Spots: The Interface Between Work and Home......Page 112
Conclusion......Page 114
5 Stress and New Technology......Page 115
Computer Based Technology......Page 118
Computer Based Monitoring......Page 119
6 Conducting a Stress Audit......Page 132
The Stress Audit Process......Page 134
Conducting a Stress Audit: Who Does It?......Page 141
Stress Audit Case Studies......Page 143
The Stress Audit – Summary......Page 161
Conclusion......Page 165
7 Options for the Management of Stress in the Workplace: an Organizational Approach......Page 166
A Tripartite Model for Stress Management......Page 169
Primary Level Stress Management Interventions......Page 170
Secondary Level Interventions......Page 195
Tertiary Level Interventions......Page 228
Conclusion......Page 236
Appendix – Example of a Stress Log......Page 238
References......Page 241
Index......Page 263