Stop talking, start communicating : counterintuitive secrets to success in business and in life

 Content: Back up to go forward : we are neglecting three essential communication habits --
 Invert your expectations : expect less from technology and more from people --
 Lose your friends : important relationships are being trumped by people you barely know --
 Stop talking : hyper-communication is the problem, not the solution --
 Don't be yourself : it's an excuse for neanderthal behavior --
 Play dumb : don't pin the tail on the donkey --
 Question your questions : questions make many conversations worse --
 Ignore your (tell-tale) heart : it wants you to talk without a plan --
 Don't solve problems : you are messing around with far too many issues already --
 Blow things off : protect what matters by letting go of what doesn't --
 Let difficult people win : stop trying to impose your will on tough communicators --
 Respond with weakness : bring a stick to a knife fight --
 Overlook people --
 Change the underlying conditions, not the person --
 Take things off the table : just because you can talk about something doesn't mean that you should --
 Be boring : most conversations are exciting for all the wrong reasons --
 Give people what they want : few things connect like a story.