Startups and Crisis Management

Cover
Half Title
Title Page
Copyright Page
Table of Contents
Acknowledgements
An inspirational foreword
1 Paving the way for the ‘new normal’: an introduction to the field
	Takeaways
	Overview
		Reciprocal relationships
	Theoretical glimpse
	Looking at the emerging ‘new normal’
	What does the ‘new normal’ entail?
	The impetus—COVID-19: an unexpected ‘occurrence’ in a highly technological era
	The methodology
	Summary
	Reflective questions for class
2 Startup dynamics
	Takeaways
	Startup dynamics
	Demarcation of a startup
		Startup distinctiveness
	The external perspective
		Startups and the context
		Context and crises
		Ecosystems
		Ecosystems and crises
	The internal perspective
		Organizational view
		Management aspects
	A process view—opportunities and inhibitors
		Portrayal of startups
	Inherent disruptors
	Summary
	Reflective questions for class
3 Types of crises
	Takeaways
	Introduction
	Crisis portfolio
	Demarcating crises
	Indicators of disruptive events
	Crisis dimensions
	Crisis core topic
	How does the event topic affect the startup?
	Sequential crisis events
	Generation of ‘other indicators’
	COVID-19 and the new wave of crises
	Summary
	Reflective questions for class
4 Born into crises
	Takeaways
	Born into crises
	Conceptual models of startups under crises
		The role of perception
	Startups’ views of crises
	Chronicle of a crisis foretold
	A closer look at crises: the when, why, and what
	Crisis life cycles and characteristics
	The distinctiveness of the COVID-19 pandemic crisis
	Startups create crises
	Abilities and skills—enablers or inhibitors in deciphering crises?
	Leadership styles in depicting crises
	Summary
	Reflective questions for class
5 External effects of crises
	Takeaways
	Introduction
	The outward impact of crises
	Main external concerns
	Effects across sectors
		A glimpse into COVID-19
		Tourism—a unique case
	External systems affect ecosystems
		Stakeholders’ feedback—a fertile ground for crisis management
		A chaos perspective
	Summary
	Reflective questions for class
6 Effects of crises on startups—a micro-perspective
	Takeaways
	Micro-perspective—an inward look
	Process/business innovation
	The ‘new normal’ in the business
	Being prepared for the ‘new normal’
	Making the exception routine
	The digitalized entrepreneur
	Summary
	Reflective questions for class
7 Strategy, preparation, and design
	Takeaways
	Introduction
	Startups design the action in the face of crises
	Startup management’s assessment of the situation
	Cognitive heuristics
		Heuristics and biases
	Designing the strategy
	The focus of preparation
	Decision-making in times of crisis
	Crisis preparedness
	Designing the required capabilities
	Summary
	Reflective questions for class
8 Managing crises
	Takeaways
	Introduction
	Fight or flight?
	The effective crisis management plan
		The concept of change
		Reframing the concept of acute
	Implementing the crisis management protocol
	Shared coping action
	Response strategies
	The entrepreneur’s dilemma
	Coping with crises using innovative strategies
	Reviewing business models
		Delving into the pillars of business models
	Summary
	Reflective questions for class
9 Entrepreneurial psychological capital
	Takeaways
	Psychological distress in times of crises
	Effects of the COVID-19 pandemic on emotional stress
	Stressors
	Emotional representations
	Assessment of stressful events
	Entrepreneurial psychological capital
	Summary
	Reflective questions for class
10 Female entrepreneurship in crises
	Takeaways
	Female entrepreneurship: a general overview of its uniqueness and challenges
		What makes female entrepreneurship an exclusive aspect of entrepreneurship?
		Business interpretations and perceptions
	Female entrepreneurship and crises: identification and exploitation
	Entrepreneurial emotions—a gendered look
		Emotional intelligence
	Strategic orientation from a female entrepreneurship point of view
	Women’s psychological capital
	Summary
	Reflective questions for class
11 Beyond the pandemic: The path to the new normal through case studies
	Introduction
	Case 1: The pandemic’s role in stimulating startup creation: ASEM
	Case 2: A startup that failed due to the crisis: Valeries
	Case 3: “Put a ding in the universe” (Steve Jobs): Papaya Global
	Case 4: “Against all odds”—A story of resilience, trust, and sustainability: Guesty
	Case 5: “A pivot is a change in strategy without a change in vision” (Eric Ries): Bizzabo
	Case 6: Ecosystem stakeholders embrace startups: Startup México and Dux Capital
	Case 7: Reciprocity is the name of the game: JetztInvest (JI)—the open innovation platform
	Case 8: Forging the future: Co-Creation Network Universities (CCNU)
Index