Socio-Economic Approach to Management: Science-Based Consulting for Sustainability

Contents
About the Authors
List of Figures
List of Tables
1: Introduction
2: Socially Responsible Capitalism (SRC): The Paradigm of SEAM
	Hyper-Financial Capitalism Versus Entrepreneurial Capitalism
		To Avoid Quackery in Management, a Method of Rigorous Observation of These Effects on Human Potential Is Necessary
		Traditional Accounting Is a Relevant Tool for Financial Capitalism. Not for Measuring the Effects of Sustainable Management on Human Potential
		A Poor Quality of Management Is a Source of Chronic Social Dissatisfaction and Colossal Loss of Economic Value-Added
	Human Potential: The Sole Active Factor in Value Creation
		The Taylorian Paradigm of Subordination Is Questioned by SEAM
		The Discriminating Value-Added of Intangible Investments in Management Quality
	The Citizen-Producer-Consumer of Socio-Economic Values
		The Five Natural and Recurrent Characteristics of the Human Being at Work, Observed in Many Situations of Change
		An Essential Component of Change Management: Interactive Pedagogy
		A Chronic Exogenous Source of Hidden Costs: The Phenomenon of Tetranormalization
			The Four Main Domains of Normative Intensity of Tetranormalization
			The Assumptions of Tetranormalization to Better Manage Standards and Norms
			The Harmful Effects of Normative Inflation for Managers and How to Reduce Them
	SEAM: An Incarnation of SRC in Management Based on the Hidden Costs and Performances Theory
		The Meaning of History in an Organization, If It Is Managed Badly, It’s Entropy
		The Hidden Costs and Performances Method
			A Dysfunctions Evaluation Model
			Measuring the Quality of Corporate Management and Operations
			A Key Metric of the Hidden Costs and Performances Theory: The Hourly Contribution to Value-Added on Variable Costs (HCVAVC)
		Learning Curve and Effectiveness of Intangible Investment
		Qualimetrics, or the Problem of Measurement in Space and Time
3: The Framework of SEAM: Managing People Sustainably
	The Horivert (Horizontal and Vertical) Process of SEAM
		The Objectives of the Political and Strategical Decision Axis
		Guiding Principle of the Horivert Process
		Promoting the Internal Dissemination of the Intervention
		Details of the Horizontal Action
		Details of the Vertical Action
		Horizontal and Vertical Actions Are Carefully Synchronized
		Why Maintain Vertical Action in the Horivert Process?
		Four Huge Effects of the Horivert Process
			Addressing the Action Domain of “Strategic Implementation” from the Very Beginning of the Process
			Greater Commitment on the Part of Executive Management
			Faster Dissemination of Socio-Economic Practice and Philosophy
			Management Taking Charge of Innovation Actions
			More Rapid Intervention Rhythms
	The Six SEAM Management Tools
		Time Management Tool
		Competency Grid
		Internal and External Strategic Action Plan (IESAP) and Priority Action Plan (PAP)
			The IESAP Tool
			The Construction of a PAP
		Strategic Piloting Logbook
		Periodically Negotiable Activity Contract
			A Sustainable Incentive for Staff
			A Tool That Requires Confidence
			The Principles of PNAC Tool
	The SEAM Improvement Process Axis
		General Overview of the SEAM Improvement Process Axis
		Specific Comments on SEAM Improvement Process Axis
			Points to Watch Out for When Carrying Out the Socio-Economic Diagnosis
				Qualitative Results of the Socio-Economic Diagnosis
				Quantitative and Financial Results of the Socio-Economic Diagnosis
			Points to Watch Out for When Carrying Out the Focus-Group Phase
			Points to Watch Out for When Implementing Improvement Solutions and Evaluating Them
				Three Main Difficulties to Overcome During the Implementation of the Solutions
		Participative Aspect of the Improvement Process Axis to Create Sustainable Performance
4: Carrying Out Scientific Consulting Through SEAM
	SEAM: A Scientific Process to Produce Knowledge on CSR
		Importance of Scientific Observation for SEAM Intervention-Research
		How Do SEAM Intervener-Researchers Create Databases?
		Three Pillars of the Epistemology of Socio-Economic Intervention-Research
		Representation of the Objects Studied and Construction of Knowledge: Contributions of Qualimetrics
		The Quality of the Relationship Between SEAM Researcher and the Scientific Observation Field
		Analogy Between Intervention-Research in Management Consulting Sciences and Research in Medical Sciences
			Longevity Is a Common Thread
			The Validation of the Knowledge Developed Through SEAM Is Done by Experimentation Then Replication
			Replicating Applied Research Leads to Fundamental Research
	Negotiating a Scientific Consulting Process Through SEAM
		Convergences and Specificities Between Consulting and Intervention-Research
			SEAM Intervention-Research Is Scientific Consulting
			The Epistemology of SEAM Intervention-Research Is Integrated Within Its Consulting Processes
		Towards a Structured and Rigorous Method of Selling Intervention-Research
			Sell and Get Paid to Be Respected by the Client
			The Three Stages of the Sales Process for SEAM Intervention-Research
				First Stage
				Second Stage
				Third Stage
		How to Determine the Fair Price of Intervention-Research?
			Selling the Price of Intervention-Research
			When Refusing to Sell Intervention-Research?
			The Importance of an Account of Signature
			The Sale of the Research-Intervention Continues During Its Realization
		The Intervention-Research Agreement: A Tool for Steering the SEAM Intervention
		The Search for “Accomplices” During the Intervention to Secure It
	SEAM: A Strong Contribution to Evidence-Based Management
		Two Sources at the Level of Organizational Sciences: Action-Research and Socio-Technical Approach
		The Reference Paradigm of SEAM Intervention-Research: Evidence-Based Management
		The Epistemological Principles of Intervention-Research Are Integrated into Its Consulting Tools
		Why SEAM Is of High Interest to Management Consulting Researchers?
			Enhancing the Balanced Scorecard Concept
			Employee Empowerment
			The Postmodern Aspects of SEAM
			Change Management and Strategic Adaptation
			Methodological
Bibliography
Index