Social Engineering: How Crowdmasters, Phreaks, Hackers, And Trolls Created A New Form Of Manipulative Communication

Cover
Half title
Title
Copyright
Dedication
Contents
Acknowledgments
Introduction | The Emergence of Masspersonal Social Engineering
	Why “Social Engineering” Is a Good Label
	On Social Engineering
	On Masspersonal Communication
	Masspersonal Social Engineering
	Plan of the Book
I | Engineering the Social
	1 | Crowdmasters: The Rise and Fall of Mass Social Engineering, 1920–1976
		Engineering Society
		Social Reformers
		Managerialist Social Engineers
		Public Relations and the Mass Social Engineers
		“Social Engineering” Becomes a Pejorative
		Conclusion
	2 | Phreaks and Hackers: The Rise of Interpersonal Social Engineering, 1976–Present
		Intellectual Roots of Hacker Social Engineering
		The Phone Phreaks
		Phreaking and Hacking via Social Engineering
		Hacker Social Engineering as Interpersonal Communication
		Relating Mass and Interpersonal Social Engineering
		Conclusion
II | The Social Engineering Process
	3 | Trashing: From Dumpster Diving to Data Dumps
		What Makes Social Engineering Trashing Possible?
		Making a Trash Society: Sanitary Engineering and Mass Social Engineering
		A Philosophy of Garbage
		In the Dumpster
		The Digital Dumpster
		Trashing in the Digital Dumpster
		Conclusion: Surveys, Dumpster Diving, and OSINT
	4 | Pretexting: Recognizing the Mitnick Mythology
		Hacker Pretexting
		Mass Social Engineering Pretexts
		The “World’s Most Famous Hacker”
		Theories of Identity Play
		Recognizing Mitnick’s Pretexting Successes: Structural Factors
		Social Engineering and Stereotyping
		Conclusion
	5 | Bullshitting: Deception, Friendliness, and Accuracy
		On Bullshit with the Phone Phreaks
		Bullshitting the Operator: Best Practices
		Bullshitting in Hacker Social Engineering
		Bullshit among the Mass Social Engineers
		Conclusion
	6 | Penetrating: The Desire to Control Media and Minds
		Interpersonal Penetration Metaphor: Sexual Conquest
		Professional Penetration
		Mass Social Engineering Metaphors: Bullets
		Media Penetration by the Numbers
		Penetrating Us for Our Own Good?
		Conclusion
III | Masspersonal Social Engineering
	7 | Contemporary Masspersonal Social Engineering
		The Social Engineering Process
		Masspersonal Social Engineering Cases: Russia and Cambridge Analytica
		Masspersonal Social Engineering since 2016
		Conclusion
	8 | Conclusion: Ameliorating Masspersonal Social Engineering
		Is Masspersonal Social Engineering Effective?
		Can Masspersonal Social Engineering Be Ethical?
		What to Do about Masspersonal Social Engineering?
Notes
	Introduction
	Chapter 1
	Chapter 2
	Chapter 3
	Chapter 4
	Chapter 5
	Chapter 6
	Chapter 7
	Chapter 8
Bibliography
Index