Smart Services Summit: Smart Services Creating Sustainability (Progress in IS)

Foreword
Preface
About the Summit
Contributions
Contents
About the Editors
Empowering Sustainable Manufacturing Session
Value Perceptions on Smart Service Offerings in Manufacturing
	1 Introduction
	2 Related Works
	3 Methodology
	4 Results
	5 Discussion and Conclusion
	References
Communicating the Value of Digital Transformation Within Manufacturing Firms
	1 Introduction
	2 Literature Review
	3 Research Methodology
	4 Results
	5 Discussion
	6 Conclusions and Recommendations
	References
Sustainable Value Optimization by Smart Services Along the Customer Lifecycle
	1 Introduction
	2 Methodology
	3 Quantitative Model
		3.1 Economic Value Model
		3.2 Ecological Value Model
	4 Model Application
	5 Conclusions and Recommendation
	References
A Sustainable Human-Smart Service Product Interaction: Tackling User Attrition and eWaste for the Triple Bottom Line
	1 Introduction
	2 Human-Smart Service Product Interaction in a Smart Service Economy
	3 Research Question
	4 Methodology
		4.1 Case Study as a Method in Design Research
		4.2 Case Study #1: Fitness and Vitals Trackers
		4.3 Case Study #2: Wearables
		4.4 Case Study #3: Service Enablement for Healthcare Providers
	5 Result and Discussion
	6 Study Contributions
	References
Conceptual Ecosystems to Support the Development of Sustainable Business Models for a Capital Equipment Manufacturer
	1 Introduction
	2 Concept and Theory
	3 Methodology
	4 Findings
	5 Discussion
	6 Conclusion
	References
Unleashing Innovation for a Sustainable World Session
Servitisation for Energy Transition and Circular Economy: Learnings from the CaaS and EaaS Business Cases
	1 Introduction
	2 The Theory of the Servitisation Business Model
	3 Research and Deployment Methodology
	4 Case Studies Selection CaaS–EaaS
		4.1 Geographical Selection Criteria
		4.2 Solutions Selection Criteria
	5 Key Takeaways Contributions
	6 Financial Structures
	7 Challenges in Deploying Servitisation
	8 Conclusion
	References
Assessment of the Influence of Grid Resolution on CO2 Reduction in Route Optimization Services Using Reinforcement Learning
	1 Introduction
	2 Methodology
	3 Result and Discussion
	4 Conclusion
	References
Business Models of an AI Marketplace for Energy Systems with Focus  on Demand Response
	1 Introduction
	2 Methods
	3 Results
	4 Conclusions and Next Steps
	References
Potential for the Development of Service Business Models Through Digital Services and the Active Inclusion of Customers
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Results
		4.1 Potentials for the Value Proposition
		4.2 Potentials for the Value Architecture
		4.3 Potentials for Revenue Mechanics
		4.4 Impact on Sustainable Business Success
	5 Discussion
	6 Conclusion
	References
Smart Service Development in Entrepreneurship and Intrapreneurship Support Infrastructures in Vorarlberg and the Lake Constance Region—Status Quo and Framework for Practitioners
	1 Introduction
	2 Research Design
	3 Smart Services Development for Innovators: State-Of-The-Art and Literature Research
		3.1 Methods, Smart Service Development, and Stakeholders
	4 Findings and Examples of Applied Support for Service Design
	5 Train-The-Trainers: Framework for Service Value Creation in Entre- & Intrapreneurship
	6 Summary and Outlook
	References
Emerging Lessons from Industry on How to Make Radical Innovation Sustainable
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Results
		4.1 Barriers to Radical Innovation
		4.2 Lessons to Make Radical Innovation More Sustainable
	5 Discussion
		5.1 Managerial Relevance
		5.2 Academic Implications
	6 Conclusions and Future Research
	References
Empowering Sustainability and Innovation Session
SSDL: A Domain-Specific Modeling Language for Smart City Services
	1 Introduction
	2 Related work
	3 Smart Service Definition Language
	4 Architecture
	5 Evaluation
	6 Conclusions and Future Work
	References
Target Group Generation Z—How Stationary Retailers Can Fulfil the Expectations of Young Customers Through Smart Services and Technologies to Increase Their Resilience
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Results
	5 Discussion
	6 Conclusion
	References
Remanufacturing and Product-Service Systems for the Circular Economy: A Business Model Analysis
	1 Introduction
	2 Theoretical Background
	3 Research Methodology
	4 Case Studies
	5 Discussion
	6 Conclusion
	References
Sustainable Smart Services for Financial Institutions: A Framework to Support Banks in ESG Integration in the Risk Analysis Process of Loans
	1 Introduction
	2 State of the Art
		2.1 ESG
		2.2 S-D Logic, Service Science for Sustainability
	3 Problem Description
	4 Developing an ESG Service Creation Framework
	5 Exemplary Use Case
	6 Outlook
	References
Typology for Industrial Customers in the Subscription Economy
	1 Introduction
	2 Literature Review
		2.1 Industrial Subscription Business Models
	3 Methodology
	4 Results
		4.1 Delineation of the Research Area
		4.2 Selection of Suitable Characteristics and Determination of Meaningful Characteristic Values
		4.3 Formation of Types by Combination of Characteristics
	5 Conclusion and Outlook
	References
Business Models for Commercializing Predictive Maintenance in the Context  of Industrial Sustainability
	1 Introduction
	2 Literature Review
	3 Methodology
	4 Results
	5 Conclusions and Recommendations
	References
From Business Model to Contribution Model
	1 Introduction
	2 Towards Contribution Model Through Sustainability
	3 Re-thinking Value Co-creation in Sustainability-Oriented Service Systems
	4 Contribution Model Framework Development
	5 Reflections and Future Research
	References
Innovating for a More Efficient World
Towards ANN Based Digital Twins of Ship Propulsion Systems
	1 Introduction
	2 Introduction of Project Data Sets
	3 Intialization of the Digital Twin Based on the Simulation Data
	4 Comparison Between Simulation Data and Measured Data
	5 Adaptation of the Digital Twin to the Measurement Data
	6 Summary and Outlook
	References
Risk-Based Inspection for Smart Asset Management Decision Making on Major Rotating Equipment
	1 Introduction
	2 Background: Risk and Failure Patterns
	3 Solution: Risk-Based Asset Life Management
	4 Quantification of the Risk
	5 Results, Experience
	6 Conclusion
	References
Machine Learning for Drone-Based Last Mile Delivery of Perishables
	1 Introduction
	2 Background and Related Literature
	3 Machine Learning to Support Last Mile Delivery
		3.1 Classification
		3.2 Clustering
		3.3 Optimization
	4 Discussion
	References
Reducing Service Trips and Its Effects  on Service Delivery and Customer Experience
	1 Introduction
	2 Background
		2.1 Ecological Sustainability
		2.2 Economic Sustainability
		2.3 Customer Intimacy
	3 Methodology
	4 Findings
	5 Conclusions and Recommendation
	References
The Value of Guideline Practice as a Proto-Service for Smart Service Development
	1 Introduction
	2 Theoretical Background
	3 Methodology
	4 Results of Case Study
	5 Discussion
	6 Implications
	References