Smart Management

Preface......Page 5
Table of Contents......Page 7
Introduction......Page 14
Recruiting Strategies in Hiring and Retaining Employees......Page 15
Recruiting Techniques......Page 17
Winning the War for Talent: Recruiting Strategies......Page 20
Recruitment Ads that Sizzle......Page 25
Recruitment Sources......Page 31
Top Interviewer Strategies......Page 39
Screening: The Power of 10......Page 42
Resumé Mistakes: Have You Caught These in the Past?......Page 44
Asking Questions: The Right and Wrong Way......Page 50
Performance-Based Applicant Interview......Page 59
SMART Recruiting Management Quiz......Page 74
SMART Staff Retention Management......Page 77
Turnover Costs: Important to Know......Page 80
Employee-Relations Strategies......Page 85
Ways to Recognize, Reward and Praise Employees......Page 92
Associate Retention through Award Program Strategies......Page 97
SMART Staff Retention Management Quiz......Page 118
SMART Team Management......Page 121
Guide to Teambuilding......Page 123
Role of a Team Leader: Responsibilities &Expectations......Page 126
Team Effectiveness: Hitting the Target......Page 131
Motivation and Human Behavior......Page 136
Trust: A Foundation Every Team Should Build Upon......Page 145
Actions to Take When Facilitating a Team Discussion......Page 149
Self-Directed Work Team Survey Scoring Sheet......Page 153
SMART Conflict Management......Page 163
Conflict: Who Needs It?......Page 165
Keeping Things in Order......Page 174
Four Steps for Resolving Three-Party Problems......Page 178
Preventing Workplace Violence......Page 187
SMART Sales & Marketing Management......Page 199
Mastering the Unspoken Language......Page 216
About The Author......Page 249