Shared Services: A Manager's Journey

Shared Services: A Manager’s Journey......Page 3
CONTENTS......Page 7
FOREWORD......Page 10
PREFACE......Page 11
ACKNOWLEDGMENTS......Page 12
CHAPTER 1: BROWN FIELDS, GREEN FIELDS, AND HAZEL FIELDS......Page 13
CHAPTER 2: FINALLY......Page 21
CHAPTER 3: YOU ARE ONLY AS GOOD AS THOSE YOU ARE SURROUNDED BY......Page 27
CHAPTER 4: DECISION TIME......Page 40
CHAPTER 5: THE JOURNEY BEGINS......Page 45
CHAPTER 6: THE JOURNEY CONTINUES......Page 55
CHAPTER 7: MISSION ACCOMPLISHED......Page 63
CHAPTER 8: LOCATION, LOCATION, LOCATION......Page 71
CHAPTER 9: A TOUGH CONVERSATION......Page 77
CHAPTER 10: EL PASO GOES LIVE......Page 83
CHAPTER 11: TEAMWORK......Page 89
CHAPTER 12: END-TO-END PROCESS......Page 94
CHAPTER 13: PROCESS STEERING TEAMS......Page 102
CHAPTER 14: PREPARATION......Page 109
CHAPTER 15: DINNER AND A MEETING......Page 114
CHAPTER 16: MEASURE, MEASURE, MEASURE......Page 120
CHAPTER 17: BONUS TIME......Page 128
CHAPTER 18: PAY UP......Page 141
CHAPTER 19: ALLOCATION TIME......Page 148
CHAPTER 20: ALLOCATION DETAILS......Page 156
CHAPTER 21: PERCEPTION IS REALITY......Page 162
CHAPTER 22: THE DEVIL IS IN THE DETAILS......Page 170
CHAPTER 23: THE NEXT STEPS......Page 185
CHAPTER 24: SMOOTH RUNNING......Page 193
CHAPTER 25: THE MEETING CONTINUES......Page 203
CHAPTER 26: BEST-LAID PLANS......Page 209
CHAPTER 27: TIME FOR A CHANGE......Page 217
CHAPTER 28: OPPORTUNITY......Page 223
CHAPTER 29: GROWTH......Page 228
CHAPTER 30: HELLO AND GOOD-BYE......Page 236
CHAPTER 31: THE CONFERENCE......Page 243
CHAPTER 32: THANKSGIVING......Page 253
INDEX......Page 257