Service Leadership Theory Origin and Nature

Contents
Introduction
Chapter 1
The origin and nature of the service leadership theory
	Introduction
	Acknowledgments
	References
Section 1: Service leadership theory
Chapter 2
Origin, development and assertions  of service leadership theory
	Abstract
	Introduction
	Our study
		Data analysis
		Initial sense of leadership developed in childhood
		Leadership values practiced at DHL
		Theory development (5 dynamics of entrepreneurship model)
		Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development
		Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong
	Why Chung proposed the SLT?
		Gaps between what the schools teach and what societies need
		Existing leadership models fail to address what the societies need
	What are the key propositions of the SLT?
		Service centric
		Emphasis on a person’s character in leadership
		Separate management from leadership
	Discussion
	Acknowledgments
	References
Chapter 3
Humanistic leadership in  service economy
	Abstract
	Introduction
	Interviews with Dr. Po Chung and his colleagues
	Theme 1: Leading people in service economy  is to motivate and develop them
	Theme 2: Leaders should be people-oriented and help followers to flourish
	Theme 3: A belief of “everyone can be a leader”
	Theme 4: Positive organizational outcomes  of people-oriented culture
	Discussion
	Acknowledgments
	References
Chapter 4
Moral character in the service leadership theory
	Abstract
	Introduction
		A service era
		The service leadership theory
	Our study
		Data collection
		Data analysis
	Our findings
		The requirement of a service economy
		The positive outcomes of moral character
		Negative outcomes when there is a lack of moral character
		The conceptualization of moral character in the SLT
		The emphasis of moral character in the organization culture of DHL International
		Practices identifying one’s character in the personnel  decision-making process
		Practices promoting moral knowledge and climate
	Discussion and conclusion
	Acknowledgments
	References
Chapter 5
The dark side of leadership in the service leadership theory
	Abstract
	Introduction
	Our study
	Our findings
		RQ1: Why do we prevent the dark side of leadership in the service economy?
			Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness
			Self-centered leadership erodes team morale and sabotages supportive working environment
			The dark side of leadership restricts personal career development
		RQ 2: What is the dark side of leadership according to the SLT?
			It is a narrow road to eschew dark leadership constructs
			Many dark leadership constructs are the antithesis of Confucian virtues
		RQ 3: How does DHL prevent the dark side of leadership  in practices?
	Discussion
	Acknowledgments
	References
Chapter 6
Caring leadership in service economy
	Abstract
	Introduction
	Our study
		Data collection
		Data analysis
	Findings
		Theme 1: Caring is to allow followers to make mistakes and learn from mistakes, and caring leadership is practiced through the master-apprentice approach
		Theme 2: Caring for others can be beneficial for oneself
		Theme 3: Caring leadership increases employees’ loyalty and fosters a better team
		Theme 4: Caring leadership brings benefits to employees and  the organization
	Discussion
	Acknowledgments
	References
Chapter 7
The role of trust in the  service economy
	Abstract
	Introduction
		Definition and nature of trust in the leadership literature
		Nature of trust in leadership styles
		Determinants of trust in leadership
		Impact and outcomes of trust in leadership
		Limitation of the existing literature
		Service leadership theory proposed by Dr. Chung
	Our study
		Analyses of interview data and written texts
	Findings
		Theme 1: Definition and nature of trust
		Theme 2: Determinants of trust
		Theme 3: Importance of trust in the service economy
		Theme 4: Outcomes of trust
	Discussion
		Definition and nature of trust
		Determinants of trust
		Outcomes of trust
	Acknowledgments
	References
Chapter 8
Self-leadership in the service leadership theory
	Abstract
	Introduction
		Conceptualization of self-leadership
		Self-leadership, psychological and physical health,  and job performance
		Self-leadership and leadership development
		Research gaps
		Research questions
	Our study
		Data collection
		Data analysis
	Findings
		Theme 1: Self-leadership is an indispensable type of service in the SLT
		Theme 2: Constant practice of self-leadership contributes to the development of service leadership attributes
		Theme 3: Development of self-leadership requires self-reflection and a life-long learning mindset
		Fostering a life-long learning mindset
		Theme 4: Organizations should highlight a culture that cultivates self-leadership
		Organizations should provide wide access to learning and development opportunities
	Discussion and conclusion
	Acknowledgments
	References
Chapter 9
The Fung Service Leadership Initiative in Hong Kong
	Abstract
	Introduction
		Li & Fung Service Leadership Initiative (SLI) and the  Hong Kong Institute of Service Leadership and Management  (HKI-SLAM)
	Achievements of the Fung SLI
		City University of Hong Kong (CityU)
		Hong Kong Baptist University (HKBU)
		Lingnan University (LU)
		The Chinese University of Hong Kong (CUHK)
		The Hong Kong Institute of Education (HKIEd) which was renamed “Education University of Hong Kong” in 2016
		The Hong Kong University of Science and Technology (HKUST)
		The University of Hong Kong (HKU)
		The Hong Kong Polytechnic University (PolyU)
	What PolyU has achieved in Fung Service Learning Initiative?
	Conclusion
	Acknowledgments
	References
Section 2: Acknowledgments
Chapter 10
About the editors
Chapter 11
About the Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hung Hom, Hong Kong
	Education
	Research
	Community service
	Students
	Faculty and teaching
Chapter 12
About the National Institute of  Child Health and  Human Development in Israel
	Mission
	Service and academic activities
	Research activities
	National collaborations
	International collaborations
	Targets
	Contact
Section 3: Index
Index
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