SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

Cover Front
......Page 1
Title & Copyright
......Page 2
Write a Review......Page 3
Foreword......Page 4
How does the Certification Kit work?......Page 5
eLearn Component......Page 6
Contents......Page 8
1.1 What is Saas?......Page 16
1.2 The History of SaaS......Page 19
1.3 Goals and Objectives of SaaS......Page 21
2 Common Terminology......Page 23
3.1 SaaS vs. Software + Service......Page 27
3.2 SaaS vs. ASP......Page 29
4.1 Saving money......Page 32
4.3 Allowing a business to use their budget more effectively......Page 33
4.4 Giving businesses access to the very latest software versions......Page 34
5.1 Cloud Computing......Page 36
5.4 Utility Computing......Page 37
6.2 Axentis......Page 38
6.4 Microsoft......Page 39
6.6 Salesforce......Page 40
6.7 SuccessFactors......Page 41
7.1 Software as a Service......Page 43
7.2 SaaS hosting......Page 44
7.3 SaaS platform......Page 46
7.5 Monitoring and Metering......Page 47
7.8 Gmail......Page 48
7.9 Google Maps......Page 50
7.10 Windows Live......Page 51
7.11 Microsoft Office Live Small Business......Page 54
7.12 A Brief Comparison between Technologies......Page 57
7.13 Introduction Review Questions......Page 60
8.1 Migrating from a standard software environment to a SaaS one (before and after)
......Page 61
8.2 A simple how to guide......Page 64
8.3 Top 10 things to do and consider when implementing SaaS......Page 69
8.4 Top 10 SaaS pitfalls......Page 73
8.5 Some of the problems that you may encounter with SaaS......Page 78
9.1 Support Issues......Page 81
9.2 How to measure capacity and performance......Page 83
9.3 Contracts and agreements such as licensing......Page 84
9.4 Organizational aspects – such as the Roles & Responsibilitiesthat people have in a SaaS environment......Page 85
10 Introducing Applications on the Web......Page 88
10.1 Started with the Internet......Page 89
10.2 History of World Wide Web......Page 91
10.3 Evolution of the Web Applications......Page 93
11 Expanding on Web 2.0......Page 95
11.1 Harness the Collective Intelligence of the Community......Page 97
11.2 The Advancement of Blogging......Page 99
11.3 A New Central Intelligence......Page 100
11.4 Obtaining Dynamic Continuous Improvement......Page 102
11.5 Creating Programming Models that are Lightweight......Page 103
11.6 No Longer Bound to a Single Customer......Page 104
11.7 Striving for a Better Experience......Page 105
12 Distinguishing Web Applications......Page 107
13 Introduction Web Application Framework
......Page 109
14 A New Success for Web Applications in AJAX
......Page 111
15.1 ActionScript......Page 113
15.2 ASP.NET......Page 114
15.3 ColdFusion......Page 115
15.4 Common Lisp......Page 116
15.6 Java......Page 117
15.8 Lua......Page 119
15.10 PHP......Page 120
15.11 Python......Page 121
15.14 SmallTalk......Page 122
15.15 Conclusion to Web Applications Frameworks......Page 123
16.1 SGML/HTML......Page 125
16.2 XML/XHTML......Page 126
16.3 Conclusion to Markup Languages......Page 127
17 Benefits for Web Applications......Page 128
17.1 Progress Review Questions......Page 130
18.1 IT Financial Management......Page 131
18.2 Information Security Management......Page 134
18.3 Release & Deployment Management......Page 139
18.4 Knowledge Management......Page 144
18.5 Incident Management......Page 148
18.6 Change Management......Page 152
18.7 Capacity Management......Page 161
18.8 Availability Management......Page 164
19 Using the Web to Promote ITIL......Page 167
19.1 IT Service Continuity Management (ITSCM)......Page 171
20.1 Benefiting from Cloud Computing......Page 174
20.2 The Ease of Linking (Hyperlinks)......Page 175
20.3 Subscribing to Success (Blogging)......Page 176
20.4 Interfacing with the Project (Mashups)......Page 178
20.5 Everyone is a Project Manager (Open Source)......Page 179
20.6 Treating the Project as Parts, not the Whole (Reuse)......Page 180
20.7 Testing the Limits (Portability)......Page 181
20.8 Final Review Questions......Page 183
21 Answers......Page 184
22.1 Cloud Computing Certification Pathways......Page 185
ITIL® Certification Pathways......Page 187
22.2 ISO/IEC 20000 Certification Pathways......Page 188
23 SaaS and Web Applications Specialist Exam Tips
......Page 189
24 References......Page 190
INDEX
......Page 194