Results, Not Reports : Building Exceptional Organizations by Integrating Process, Performance, and People

CONTENTS
INTRODUCTION
Why Change Requires Change
IT’S TOUGH TO CHANGE HABITS
THE KEY TO SUSTAINABLE RESULTS
EVEN GREAT COMPANIES HAVE CHALLENGES
HOW THIS BOOK IS ORGANIZED

PART 1: WHERE TO LOOK
CHAPTER 1
The Results Equation
DEFINING RESULTS
DEFINING PROCESS
DEFINING PERFORMANCE
DEFINING PEOPLE

CHAPTER 2
Assess the Opportunity
LINK FINANCE AND OPERATIONS
EVALUATE OPERATING PERFORMANCE
BUILD A BUSINESS CASE

CHAPTER 3
Create a Results Strategy
IDENTIFY THE FOCUS AREA
DETERMINE HOW TO MEASURE RESULTS
DEVELOP A COMMUNICATION STRATEGY

PART 2: WHAT TO IMPROVE
CHAPTER 4
Improve Processes
WHY DO PROCESS CHALLENGES EXIST?
HOW DO YOU IDENTIFY PROCESS CHALLENGES?
HOW DO YOU IMPROVE A PROCESS?

CHAPTER 5
Align Performance Systems
WHY DO PERFORMANCE SYSTEMS GET UNALIGNED?
HOW DO YOU IDENTIFY PERFORMANCE SYSTEM CHALLENGES?
HOW DO YOU ALIGN PERFORMANCE SYSTEMS?

CHAPTER 6
Develop People
WHAT ARE COMMON PEOPLE CHALLENGES?
HOW DO YOU IDENTIFY PEOPLE CHALLENGES?
HOW DO YOU CHANGE BEHAVIORS?

PART 3: HOW TO GET RESULTS
CHAPTER 7
Focus the Effort
ROW IN THE SAME DIRECTION
COMMUNICATE THE VISION
AVOID THE TRAPS

CHAPTER 8
Prepare for Change
ORGANIZE FOR CHANGE
TRAIN AND COACH MANAGERS
CONDUCT PROTOTYPES

CHAPTER 9
Implement Change
IMPLEMENTATION MINDSETS
GETTING RESULTS
CEMENTING YOUR GAINS

ACKNOWLEDGMENTS
ABOUT THE AUTHOR
ABOUT CARPEDIA INTERNATIONAL