Researching Serendipity in Digital Information Environments

Preface
Acknowledgments
Introduction
	1.1	Origins of Serendipity
	1.2	On Defining Serendipity
	1.3	How Serendipity Happens
	1.4	What Do We Mean by Serendipity in Digital Information Environments?
	1.5	Rest of the Book
What Drives Serendipity Research?
	2.1	Physical vs. Digital
	2.2	Information Overload
	2.3	Filter Bubbles
	2.4	User Experience
	2.5	User Strategies
	2.6	Understanding the Phenomenon
	2.7	Summary
Approaches to Serendipity
	3.1	Serendipity as a Process or Experience
	3.2	Serendipity as a Quality
	3.3	Summary
Facilitating Serendipity
	4.1	Introduction
	4.2	Interaction in Digital Environments
	4.3	How Serendipity Happens in Digital Environments
	4.4	Design Issues and Requirements
	4.5	Operationalizing those Design Considerations
	4.6	Summary
Methods and Measurement
	5.1	Research Design
	5.2	Interviews
	5.3	Diaries
	5.4	Existing Documents
	5.5	Verbal Protocols
	5.6	Questionaires
	5.7	Logfile Analysis
	5.8	Measuring Serendipity?
	5.9	Summary
Conclusion and Framework
Appendix A
Appendix B
References
Author Biographies
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