Research Handbook on Public Management and Artificial Intelligence (Elgar Handbooks in Public Administration and Management)

Front Matter
Copyright
Contents
Advisory board and reviewers
Contributors
Foreword
Acknowledgments
Introduction to the Research Handbook on Public Management and Artificial Intelligence
PART I Adoption and Implementation of AI in Public Management
1. Artificial intelligence algorithms and applications in the public sector: a systematic literature review based on the PRISMA approach
2. A trifold research synthesis on AI-induced service automation
3. AI in the public sector: fundamental operational questions and how to address them
4. Towards a systematic understanding on the challenges of public procurement of artificial intelligence in the public sector
5. Enhancing citizen service management through AI-enabled systems – a proposed AI readiness framework for the public sector
6. Measuring user-centricity in AI-enabled European public services: a proposal for enabling maturity models
PART II Examples and Case Studies of AI in Public Management
7. Application of artificial intelligence by Poland’s public administration
8. The effect of algorithmic tools on public value considerations in participatory processes: the case of regulations.gov
9. Artificial intelligence and its regulation in representative institutions
10. Personalised public services powered by AI: the citizen digital twin approach
11. Enterprise data governance for artificial intelligence: implications from algorithmic jobseeker profiling applications in government
PART III Forward-looking research on AI in public management
12. Taking stock and looking ahead – developing a science for policy research agenda on the use and uptake of AI in public sector organisations in the EU
13. Analysis of driving public values of AI initiatives in government in Europe
14. Challenges and design principles for the evaluation of productive AI systems in the public sector
15. Trustworthy public sector AI: research progress and future agendas
Index