Renewal Coaching: Sustainable Change for Individuals and Organizations

RENEWAL COACHING: Sustainable Change for Individuals and Organizations (2009)......Page 1
CONTENTS......Page 6
PREFACE......Page 9
How Renewal Coaching Works......Page 10
ACKNOWLEDGMENTS......Page 12
THE AUTHORS......Page 15
PART ONE: Before You Begin Renewal Coaching......Page 17
01: From Resistance to Renewal......Page 18
Renewal Coaching Defined......Page 22
What Is Renewal Coaching?......Page 24
ESSENTIALS OF RENEWAL COACHING......Page 26
A FRAMEWORK, NOT A MENU......Page 28
PERSONAL THERAPEUTIC COACHING......Page 29
PERSONAL PERFORMANCE COACHING......Page 30
ORGANIZATIONAL THERAPEUTIC COACHING......Page 31
SUMMING UP TRADITIONAL COACHING......Page 32
A Better Way: Sustained Change Through Renewal......Page 33
Multidimensional Coaching......Page 34
Three Paths Toward Renewal......Page 36
WHAT RENEWAL COACHING IS NOT......Page 39
WHAT RENEWAL COACHING IS......Page 40
TOOLS FOR RENEWAL COACHES......Page 41
Recognition - Finding Patterns of Toxicity and Renewal......Page 42
Reality - Confronting Change Killers in Work and Life......Page 47
Reciprocity-Coaching in Harmony......Page 49
Resilience-Coaching Through Pain......Page 51
Resonance-Coaching with Emotional Intelligence......Page 53
Relationship-Nurturing the Personal Elements of Coaching......Page 56
Renewal-Creating Energy, Meaning, and Freedom to Sustain the Journey......Page 58
Your Personal Journey Toward Renewal Coaching......Page 60
PART TWO: The Renewal Coaching Framework: AN OVERVIEW......Page 63
03: Recognition: FINDING PATTERNS OF TOXICITY AND RENEWAL......Page 64
Recognizing Patterns in People and Organizations......Page 66
EMOTIONAL PATTERNS......Page 67
HEALING EMOTIONS AS PORTALS TO RENEWAL......Page 69
WHERE DOES A PERSON FIND HAPPINESS?......Page 70
Happiness and Renewal Matrix......Page 72
HOW RENEWAL COACHES HELP CLIENTS THROUGH THE MATRIX......Page 73
Changing Patterns Before Changing People......Page 74
HOW COACHES IDENTIFY PATTERNS......Page 75
THE RECOGNITION DIALOGUE......Page 77
Sweating the Small Stuff......Page 82
RECOGNITION ASSESSMENT......Page 85
OPEN RESPONSE ASSESSMENT......Page 88
04: Reality: CONFRONTING CHANGE KILLERS IN WORK AND LIFE......Page 91
Reality and Illusion: A False Dichotomy......Page 92
Developing a Reality Orientation......Page 93
CHALLENGING THE PSYCHICS......Page 94
FROM INSIGHT TO BEHAVIOR......Page 98
SNAKES IN THE GRASS: THE WRONG FOCUS FOR ORGANIZATIONAL COACHING......Page 99
WASPS: WHEN THE ORGANIZATION CREATES THE TOXIC ENVIRONMENT......Page 102
MOSQUITOES: THE GREATEST THREATS AND OPPORTUNITIES......Page 105
From Reality to Reciprocity......Page 110
REALITY ASSESSMENT......Page 112
OPEN RESPONSE ASSESSMENT......Page 115
05: Reciprocity: COACHING IN HARMONY......Page 118
What Is Reciprocity?......Page 119
Assessing Reciprocity......Page 122
Commitments......Page 124
SAFETY OF THE COACHING ENVIRONMENT......Page 126
FEEDBACK......Page 129
PROVOCATION......Page 131
ACCOUNTABILITY......Page 133
Learning in a Successful Coaching Relationship......Page 135
The Importance of Reciprocity......Page 136
Challenging Preconceived Notions......Page 141
From Reciprocity to Resilience......Page 143
RECIPROCITY ASSESSMENT......Page 144
OPEN RESPONSE ASSESSMENT......Page 147
Resilience and Renewal Coaching......Page 150
RESILIENCE IN THE CLIENT-COACH RELATIONSHIP......Page 151
THE DANGER OF CHANGE WITHOUT RESILIENCE......Page 152
From Resilience to Redemption......Page 155
POSTTRAUMATIC GROWTH......Page 157
FACING THE CHALLENGES OF RESILIENCE......Page 158
From Resilience to Resonance......Page 161
RESILIENCE ASSESSMENT......Page 162
OPEN RESPONSE ASSESSMENT......Page 165
07: Resonance: COACHING WITH EMOTIONAL INTELLIGENCE......Page 168
What Is Resonance?......Page 169
A Resonance Experiment......Page 170
How Does Resonance Fit into the Framework?......Page 173
When Resonance Is a Challenge......Page 175
From Resonance to Relationship......Page 177
RESONANCE ASSESSMENT......Page 178
OPEN RESPONSE ASSESSMENT......Page 182
When Relationships Work......Page 185
Relationship and the Renewal Coaching Framework......Page 189
Why Relationship Is Important for the Coach......Page 190
Why Relationship Is Important for the Client......Page 191
How Relationship Is Used in the Real World......Page 192
What to Do When Relationships Are Stuck......Page 193
DISEQUILIBRIUM WITH SUPPORT......Page 194
From Relationship to Renewal......Page 198
RELATIONSHIP ASSESSMENT......Page 199
OPEN RESPONSE ASSESSMENT......Page 201
\"I SEE You\"......Page 196
What Is Renewal?......Page 204
The Paradox of the Root of High Places......Page 206
Renewal as Part of the Framework......Page 207
Why Is Renewal Important to the Client?......Page 208
When You Are Stuck Pursuing Renewal......Page 209
CREATE SPACE AND TIME FOR PERSONAL RENEWAL EVERY DAY......Page 210
STARE BACK AT DESTRUCTIVE EMOTIONS......Page 211
RETURN TO THE SOURCE......Page 212
Renewal Coaching as a Profession......Page 213
RENEWAL ASSESSMENT......Page 214
OPEN RESPONSE ASSESSMENT......Page 217
PART THREE: The Professional Coach: BRINGING RENEWALTO CLIENTS......Page 220
A Day in the Life of a Renewal Coach......Page 221
Getting Ready for Renewal Coaching......Page 227
Are You Ready for Renewal?......Page 228
Are You Ready to Coach?......Page 230
The Renewal Coaching Framework in Action......Page 232
THE COACHING AGREEMENT......Page 233
SECURING THE COACHING AGREEMENT......Page 236
CLARIFYING THE COACH -CLIENT RELATIONSHIP......Page 237
Coaching and Consulting: What\'s the Difference?......Page 239
ASSESSMENT......Page 241
DOCUMENT REVIEWS......Page 242
MEETINGS......Page 244
Coaching Resources......Page 246
Coaching Goals......Page 250
ORGANIZATIONAL CHANGE READINESS ASSESSMENT......Page 254
PERSONAL CHANGE READINESS ASSESSMENT......Page 256
THE CHANGE READINESS MATRIX......Page 258
READY FOR FRUSTRATION......Page 259
THE QUEST FOR RENEWAL......Page 260
Defining Your Services......Page 261
SPECIALIST OR GENERALIST?......Page 262
BECOMING AN EXPERT......Page 264
THE ROLE OF RESEARCH......Page 265
DECLINING ENGAGEMENTS......Page 269
Marketing Without Selling......Page 272
RECONCILING SALES AND SERVICE......Page 273
How CAN You SELL A VITAL SERVICE?......Page 276
ETHICAL MARKETING......Page 277
COACHING KARMA: THE MORE You GIVE, THE MORE You GET......Page 278
Conference Marketing: From Breakout to Keynote......Page 279
12: The Business of Coaching: PASSION AND BUSINESS......Page 282
CASH FLOW......Page 283
BETTER FREE THAN CHEAP: DEALING WITH CLIENT DEMANDS FOR DISCOUNTS......Page 287
THE \"CROWDING-OUT\" PHENOMENON: HELPING CLIENTS ALLOCATE RESOURCES......Page 292
GETTING PAID: IN FULL AND ON TIME......Page 293
Matching Client Needs to Your Strengths......Page 294
HANDLING DISAGREEMENTS......Page 296
Building an Organization......Page 298
THE CASE FOR GOING IT ALONE......Page 299
Long-Term Independence......Page 301
Building Equity for the Future......Page 302
Choosing Your Work......Page 303
Managing Your Travel......Page 304
Building Relationships......Page 305
TIME: THE COACH\'S MOST PRECIOUS ASSET......Page 306
THE QUEST FOR RENEWAL......Page 307
REFERENCES......Page 308
INDEX......Page 313