Reinventing Government in the Information Age: International Practice in Public Sector Reform (Routledge Research in Information Technology and Society, 1)

Book Cover......Page 1
Title......Page 4
Contents......Page 5
List of figures......Page 15
List of tables and boxes......Page 17
Notes on contributors......Page 19
Introduction: the focus and content of this book RICHARD HEEKS......Page 24
Reinventing government in the information age RICHARD HEEKS......Page 32
Different approaches to information age reform RICHARD HEEKS AND ANNE DAVIES......Page 45
Understanding success and failure in information age reform RICHARD HEEKS AND SUBHASH BHATNAGAR......Page 72
Better information age reform: reducing the risk of information systems failure RICHARD HEEKS......Page 98
Information systems for improved performance management: development approaches in US public agencies DOUGLAS M.BROWN......Page 136
Automating personnel records for improved management of human resources: the experience of three African governments PIERS CAIN......Page 158
Evaluating information systems for decentralisation: health management reform in Ecuador ANGEL SALAZAR......Page 179
Internet-enabled applications for local government democratisation: contradictions of the Swedish experience AGNETA RANERUP......Page 200
Community development and democratisation through information technology: building the new South Africa PETER BENJAMIN......Page 217
Information technology's impact on the quality of democracy: reinventing the 'democratic vessel' ANDREW KORAC-KAKABADSE AND NADA KORAC-KAKABADSE......Page 234
Transforming accountability for government information technology projects: the impact of new US legislation LAURENCE WOLFE......Page 254
Outsourcing and government information technology strategy: relevance of external consultant models in Barbados STEWART BISHOP......Page 276
Meeting training needs for information age reform: shortcomings of current training provision DAVID MUNDY, CHIPO KANJO AND PETER MTEMA......Page 294
Strategic information systems planning: applying private sector frameworks in UK public healthcare JOAN A.BALLANTINE AND NIGEL CUNNINGHAM......Page 316
Reengineering public sector organisations using information technology KIM VIBORG ANDERSEN......Page 335
Analysing performance information needs: using framework approaches in a UK public healthcare organisation JOAN A.BALLANTINE AND NIGEL CUNNINGHAM......Page 354
Recruiting and retaining information systems staff for information age reform NANCY J.JOHNSON......Page 373
Appendix: Educators' guide......Page 386
Parts 2  5......Page 389
Index......Page 399