Reflect & Relate: An Introduction to Interpersonal Communication

About this Book
	Cover Page
	Inside Front Cover
	Making Relationship Choices
	Title Page
	Copyright Page
	NCA Learning Outcomes
	Preface
	Brief Contents
	Contents
	From the Reviewers
	About the Authors
Chapter 1 Introducing Interpersonal Communication
	What Is Communication?
		Defining Communication
		Understanding Communication Models
	What Is Interpersonal Communication?
		Defining Interpersonal Communication
		Principles of Interpersonal Communication
		Motives for Interpersonal Communication
	What Is Interpersonal Communication Competence?
		Understanding Competence
		Self-Quiz: Test Your Self-Monitoring
		Improving Your Competence Online
	Issues in Interpersonal Communication
		Culture
		Gender and Sexual Orientation
		Online Communication
		The Dark Side of Interpersonal Relationships
		Focus on Culture: Intercultural Competence
	Making Relationship Choices: Dealing with a Difficult Friend
	The Journey Ahead
	Chapter Review
Part One / Interpersonal Essentials
	Chapter 2 Considering Self
		The Components of Self
			Self-Awareness
			Self-Concept
			Self-Esteem
			Self-Quiz: Test Your Self-Concept Clarity
			Focus on Culture: How Does the Media Shape Your Self-Esteem?
		The Sources of Self
			Gender and Self
			Family and Self
			Culture and Self
		Communicating Your Self
			Maintaining Your Public Self
			Disclosing Your Private Self
			The Relational Self
			Competently Disclosing Your Self
		The Online Self
			Presenting Your Self Online
			Evaluating Online Self Presentations
			Improving Your Online Self-Presentation
		Improving Your Self
		Making Relationship Choices: Workplace Self-Disclosure
		Chapter Review
	Chapter 3 Perceiving Others
		Perception as a Process
			Selecting Information
			Organizing the Information You’ve Selected
			Interpreting the Information
			Reducing Uncertainty
		Influences on Perception
			Perception and Culture
			Perception and Gender
			Perception and Personality
			Focus on Culture: Perceiving Race
		Forming Impressions of Others
			Constructing Gestalts
			Calculating Algebraic Impressions
			Using Stereotypes
		Improving Your Perception
			Offering Empathy
			Self-Quiz: Test Your Empathy
			Checking Your Perception
		Practicing Responsible Perception
		Making Relationship Choices: Balancing Impressions and Empathy
		Chapter Review
	Chapter 4 Experiencing and Expressing Emotions
		The Nature of Emotion
			Defining Emotion
			Feelings and Moods
			Focus on Culture: Happiness across Cultures
			Types of Emotions
		Forces Shaping Emotion
			Personality
			Gender
		Managing Your Emotional Experience and Expression
			Emotional Intelligence
			Self-Quiz: Assessing Your Emotional Intelligence
			Managing Your Emotions after They Occur
			Preventing Emotions before They Occur
			Reappraising Your Emotions while They Occur
		Emotional Challenges
			Anger
			Online Communication and Empathy Deficits
			Passion
			Grief
		Living a Happy Emotional Life
		Making Relationship Choices: Managing Anger and Providing Support
		Chapter Review
	Chapter 5 Understanding Culture
		Understanding Culture
			Culture Defined
			Co-Cultures
			Focus on Culture: Is Technology a Cultural Divide?
			Prejudice
		Cultural Influences on Communication
			Individualism versus Collectivism
			Uncertainty Avoidance
			Power Distance
			High and Low Context
			Emotion Displays
			Masculinity versus Femininity
			Views of Time
		Creating Intercultural Competence
			World-Mindedness
			Self-Quiz: Are You World-Minded or Ethnocentric?
			Attributional Complexity
			Communication Accommodation
		Dismantling Divisions
		Making Relationship Choices: Parent–Child Culture Clash
		Chapter Review
	Chapter 6 Understanding Gender
		Understanding Gender
			Gender Is Distinct from Sex and Gender Identity
			Gender Is Learned
			Gender Is Socially Constructed
		Doing Gender
		Considering Gender Roles
		Gender and Communication
			Focus on Culture: Gender Equity and Health
			Gender and Verbal Communication
			Gender and Nonverbal Communication
		Gender and Relationships
			Same-Sex Friendships
			Romantic Relationships
			Reflecting on Gender in Our Relationships
			Self-Quiz: Test Your Sexism
		Moving beyond Gender Stereotypes
		Making Relationship Choices: Supporting a Gender-Nonconforming Friend
		Chapter Review
Part Two / Interpersonal Skills
	Chapter 7 Listening Actively
		Listening: A Five-Step Process
			Receiving
			Attending
			Self-Quiz: Multitasking and Attention
			Understanding
			Responding
			Recalling
		The Five Functions of Listening
			Listening to Comprehend
			Listening to Discern
			Listening to Analyze
			Listening to Appreciate
			Listening to Support
			Adapting Your Listening Purpose
		Understanding Listening Styles
			Four Listening Styles
			Gender Differences in Listening Styles
			Focus on Culture: Men Just Don’t Listen!
			Culture and Listening Styles
		Improving Listening Competence
			Selective Listening
			Eavesdropping
			Pseudo-Listening
			Aggressive Listening
			Narcissistic Listening
		The Gift of Active Listening
		Making Relationship Choices: Listening When You Don’t Want To
		Chapter Review
	Chapter 8 Communicating Verbally
		Describing Verbal Communication
			Language Is Symbolic
			Language Is Governed by Rules
			Language Is Flexible
			Language Is Cultural
			Language Evolves
		Functions of Verbal Communication
			Sharing Meaning
			Shaping Thought
			Naming
			Focus on Culture: Challenging Traditional Gender Labels
			Performing Actions
			Crafting Conversations
			Managing Relationships
		Cooperative Verbal Communication
			Understandable Messages
			Using “I” Language
			Using “We” Language
			Gender and Cooperative Verbal Communication
		Barriers to Cooperative Verbal Communication
			Verbal Aggression
			Deception
			Self-Quiz: Test Your Deception Acceptance
			Defensive Communication
			Communication Apprehension
		The Power of Verbal Communication
		Making Relationship Choices: Dealing with Difficult Truths
		Chapter Review
	Chapter 9 Communicating Nonverbally
		Describing Nonverbal Communication
			Nonverbal Communication Differs from Verbal Communication
			Nonverbal Communication Is Influenced by Culture
			Nonverbal Communication Is Influenced by Gender
			Nonverbal Communication Is Liberated through Technology
		Nonverbal Communication Codes
			Communicating through Body Movements
			Communicating through Voice
			Communicating through Touch
			Focus on Culture: Touch and Distance
			Communicating through Personal Space
			Communicating through Physical Appearance
			Communicating through Objects
			Communicating through the Environment
		Functions of Nonverbal Communication
			Expressing Emotion
			Conveying Meanings
			Presenting Self
			Managing Interactions
			Defining Relationships
			Self-Quiz: Test Your Nonverbal Dominance Knowledge
		Competently Managing Your Nonverbal Communication
		Making Relationship Choices: Dealing with Mixed Messages
		Chapter Review
	Chapter 10 Managing Conflict and Power
		Conflict and Interpersonal Communication
			What Is Conflict?
			Conflict in Relationships
		Power and Conflict
			Power’s Defining Characteristics
			Power Currencies
			Power and Gender
			Power and Culture
		Handling Conflict
			Approaches to Handling Conflict
			Gender and Handling Conflict
			Culture and Handling Conflict
			Focus on Culture: Accommodation and Radical Pacifism
			Technology and Handling Conflict
		Conflict Endings
			Short-Term Conflict Resolutions
			Long-Term Conflict Outcomes
		Challenges to Handling Conflict
			Self-Enhancing Thoughts
			Destructive Messages
			Self-Quiz: Test Your Understanding of Destructive Thoughts
			Serial Arguments
			Physical Violence
			Unsolvable Disputes
		Managing Conflict and Power
		Making Relationship Choices: Dealing with Family Conflict
		Chapter Review
Part Three / Interpersonal Relationships
	Chapter 11 Relationships with Romantic Partners
		Defining Romantic Relationships
			Liking and Loving
			Different Types of Romantic Love
			Key Elements of Romantic Relationships
		Romantic Attraction
			Proximity
			Physical Attractiveness
			Similarity
			Reciprocal Liking
			Resources
			Technology and Romantic Attraction
		Relationship Development and Deterioration
			Coming Together
			Coming Apart
		Maintaining Romantic Relationships
			Maintenance Strategies
			Maintaining Romance across Distance
			Deciding Whether to Maintain
		The Dark Side of Romantic Relationships
			Betrayal
			Self-Quiz: How Often Do You Betray Romantic Partners?
			Jealousy
			Focus on Culture: Infidelity Internationally
			Relational Intrusion
			Dating Violence
		The Hard Work of Successful Love
		Making Relationship Choices: Managing Jealousy about a Partner’s Ex
		Chapter Review
	Chapter 12 Relationships with Family Members
		Defining Family
			Defining Characteristics of Family
			Types of Families
			Family Stories
		Communicating in Families
			Communication Dimensions
			Family Communication Patterns
		Maintaining Family Relationships
			Maintenance Strategies for Families
			Technology and Family Maintenance
			Dealing with Family Dialectics
			Focus on Culture: Autonomy and Class: Helicopter Parents
		Family Relationship Challenges
			Stepfamily Transition
			Parental Favoritism
			Self-Quiz: How Much Family Favoritism Exists?
			Interparental Conflict
		The Primacy of Family
		Making Relationship Choices: Struggling with Family Transitions
		Chapter Review
	Chapter 13 Relationships with Friends
		The Nature of Friendship
			Friendship Defined
			Friendship Functions
			Friendship across the Life Span
			Friendship, Culture, and Gender
			Friendship and Technology
		Types of Friendships
			Best Friends
			Cross-Category Friendships
			Focus on Culture: Cross-Orientation Male Friendships
		Maintaining Friendships
			Following Friendship Rules
			Maintenance Strategies for Friends
		Friendship Challenges
			Betrayal
			Geographic Separation
			Self-Quiz: Friendship Distance-Durability
			Attraction: Romance and FWB Relationships
		The Importance of Friends
		Making Relationship Choices: Choosing between Friends
		Chapter Review
	Chapter 14 Relationships in the Workplace
		The Nature of Workplace Relationships
			The Culture of the Workplace
			Networks in the Workplace
			Organizational Climates
			Technology in the Workplace
		Peer Relationships
			Types of Peer Relationships
			Maintaining Peer Relationships
		Mixed-Status Relationships
			Managing Up
			Communicating with Subordinates
			Focus on Culture: The Model Minority Myth
			Maintaining Mixed-Status Relationships
		Challenges to Workplace Relationships
			Workplace Bullying
			Workplace Romances
			Sexual Harassment
			Self-Quiz: Test Your Attitudes about Sexual Harassment
		Workplace Relationships and Human Happiness
		Making Relationship Choices: Dealing with Workplace Abuse
		Chapter Review
Glossary
References
Name Index
Subject Index
Videos in LaunchPad
Inside Back Cover
Back Cover