Rebuilding Trust in the Workplace

Contents......Page 12
Preface......Page 16
Introduction: Betrayal Is Universal......Page 22
The Betrayal Continuum......Page 23
The Impact of Betrayal......Page 25
Betrayal: A Gift and a Teacher......Page 27
The Three Vantage Points......Page 29
The Seven Steps for Healing......Page 30
Step 1: Observe and Acknowledge What Happened......Page 36
When You Have Been Betrayed......Page 38
When You Have Betrayed Others......Page 43
When You Want to Help Others Rebuild Trust......Page 48
Step 2: Allow Feelings to Surface......Page 52
Ways to Surface Your Feelings......Page 55
When You Have Been Betrayed......Page 60
When You Have Betrayed Others......Page 62
When You Want to Help Others Rebuild Trust......Page 64
Step 3: Get and Give Support......Page 68
Ways to Get Support......Page 70
When You Have Been Betrayed......Page 75
When You Have Betrayed Others......Page 77
When You Want to Help Others Rebuild Trust......Page 79
Step 4: Reframe the Experience......Page 84
See the Bigger Picture......Page 85
Identify the Lessons......Page 90
When You Have Been Betrayed......Page 94
When You Have Betrayed Others......Page 96
When You Want to Help Others Rebuild Trust......Page 98
Step 5: Take Responsibility......Page 102
Determine What Part You Own......Page 103
Take Action......Page 104
Realize What You Gain......Page 105
When You Have Been Betrayed......Page 107
When You Have Betrayed Others......Page 111
When You Want to Help Others Rebuild Trust......Page 116
Step 6: Forgive Yourself and Others......Page 120
Forgive Yourself......Page 122
Forgive Others......Page 124
When You Have Been Betrayed......Page 125
When You Have Betrayed Others......Page 132
When You Want to Help Others Rebuild Trust......Page 134
Step 7: Let Go And Move On......Page 136
Accept What Is So......Page 137
How You Know When You Are Ready to Move On......Page 140
Moving On Is Choosing to Act Differently......Page 142
Integrate and Celebrate......Page 144
When You Have Been Betrayed......Page 145
When You Have Betrayed Others......Page 148
When You Want to Help Others Rebuild Trust......Page 150
The Healing Journey......Page 152
The Outcome: Confidence, Commitment, and Energy......Page 160
Transforming Others\' Lives: Helping Rebuild Trust......Page 167
Notes......Page 170
Acknowledgments......Page 172
B......Page 176
F......Page 177
H......Page 178
O......Page 179
S......Page 180
Y......Page 181
About the Authors......Page 182
Working with the Authors......Page 184