Quality Assurance Management

Front Matter....Pages i-xii
Front Matter....Pages 1-1
What is quality, and how can it be managed?....Pages 3-17
Quality in marketing....Pages 18-26
Quality in specification and design....Pages 27-44
Quality in purchasing....Pages 45-60
Quality in production....Pages 61-74
After-sales quality....Pages 75-89
Front Matter....Pages 91-91
Creating the quality system....Pages 93-106
ISO 9000 — the international quality standard....Pages 107-120
Quality auditing techniques....Pages 121-131
Inspection techniques....Pages 132-144
Statistical sampling inspection....Pages 145-154
Statistical process control....Pages 155-167
The place of the computer....Pages 168-179
Reliability assurance....Pages 180-194
Front Matter....Pages 195-195
The sociology of people at work....Pages 197-209
Motivate or involve?....Pages 210-221
American quality ‘gurus’....Pages 222-232
Japanese quality management style....Pages 233-244
Quality in the United Kingdom....Pages 245-259
Total quality management....Pages 260-273
Front Matter....Pages 195-195
Quality managers and their departments....Pages 274-289
Quality in service industries....Pages 290-297
Front Matter....Pages 299-299
Ways of looking at quality-related costs....Pages 301-311
The prevention-appraisal-failure model....Pages 312-327
Just-in-time and variability reduction....Pages 328-342
Quality, safety and product liability....Pages 343-353
The international market-place....Pages 354-364
Quality trends, challenges and opportunities....Pages 365-367
Back Matter....Pages 368-377