Public Value in Public Service Transformation

Foreword
Acknowledgements
Executive Summary
1.  Envisioning the future
	Re-imagining the purpose of public sector systems
	What is the future and can it be codified?
	The limits of a ‘smart’ future
	References
	Note
2.  Creating value-led futures
	Defining problems
	From problems to public value
	Public value management
	How is public value created?
	Who determines which value prevails? Navigating value conflicts
	References
	Note
3.  Making systems change democratic
	Engaging citizens in futures
		Expertise versus dialogic participatory processes
		Deliberative Process
		From engaging citizens in co-creation to citizen self-organisation
		Toward shared facts and values
		Embracing Process Uncertainty in Collectively Framing Policy Problems
	Participatory everything?
	Using public value to guide systems change in a collaborative setting
	References
	Notes 
4.  Case Studies on Value Dilemmas in Systems Change
	Solving Complex Problems through Deliberative Democracy: Citizen Assemblies and Citizen Reference Panels in Canada
		Summary
		Context
		Getting the mechanics right: the civic lottery
			Scope and scale of problems
			Learning to deliberate
			Guided deliberation
			Managing conflict and value trade-offs
			The value of objectivity
			Time as a critical resource
			Role of reference panels in public engagement:
		Impact and beyond
	User-Driven City Transformation: The Mayor\'s Office of New Urban Mechanics, Boston
		Summary
		Context
		Development of the approach
			City as a “just-in-time agency”
			Collaboration
			Influence of position within hierarchy
		Impact: from tactical to strategic
	Hope Care System: Citizen-led Response to Welfare Blind Spots in Namyangju
		Summary
		Context
		The establishment of a volunteer-led system
			Sustainable funding of the system
		Impact and the vision of the future
	Collaborative Innovation in Gothenburg Region: Working across Outdated Administrative Boundaries
		Summary
		Context
		Development of the collaborative approach
			Getting beyond the low hanging fruit
			Crisis as a source of collaborative innovation
			Collaboration beyond the region
		Impact and main challenges for the future
	Seoul 50+ Policy – Redefining the Meaning of Work in an Aging Society
		Summary
		Context
		Setting up the 50+ policy
			The distinctive nature of the 50+ policy
		Impact and vision for the future
	City of Things: IoT Living Lab in Antwerp
		Summary
		Context
		Building the City of Things
			City of Things as a service layer
			The city as a ‘beta’ for experimentation
			Emerging smart city governance model
		Impact and challenges on the way
	Circular Economy – Knowledge Action Programme on Water Governance in Amsterdam
		Summary
		Context
			Towards a new model of governance
		Initiating and implementing a process of systems change: the KAP
			The concept
			From the initial idea to action
		Impacts and vision for the future
	References
	Notes
5.  Conclusions