Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM: The Next Generation of Production ... on Multidisciplinary Industrial Engineering)

Preface
Contents
Increasing Resource Efficiency Through Digitalization – Chances and Challenges for Manufacturing Industries
	Abstract
	1 Introduction
	2 Digital Transformation: Opportunities for New Growth
	3 Increasing Resource Efficiency Through Digital Transformation
		3.1 Industry 4.0 Solutions for Resource Efficiency at Different Levels
		3.2 Measures for the Digital Transformation
		3.3 Framework for Increasing Resource Efficiency Through Digitalization
	4 Conclusions
	References
A Review Content Analysis Between Industry 4.0 and Sustainable Manufacturing
	Abstract
	1 Introduction
	2 Method
	3 Results
		3.1 Bibliometric Analysis
		3.2 Content Analysis
	4 Conclusions
	Acknowledgements
	References
Blood Inventory Management System: Reducing Wastage and Shortage
	Abstract
	1 Introduction
	2 Methods
	3 Results
	4 Conclusions
	References
Perspectives for IoT-Based Integration of Distributed and Automated Manufacturing Lines for Mass Customization
	Abstract
	1 Introduction
	2 Methods
	3 Results
		3.1 Bibliometric Analysis
		3.2 Classification of Research and Practical Perspectives
	4 Conclusions
	Acknowledgements
	References
Stochastic Liquidity Model and Its Applications to Portfolio Selection
	Abstract
	1 Introduction
	2 Theoretical Framework
		2.1 The Conditional Value at Risk (CVaR) Model
		2.2 Liquidity and Portfolio Value
	3 Methodology
	4 The Proposed Model
	5 Results
	6 Conclusions
	References
Career Expectations of Generation Z
	Abstract
	1 Introduction
	2 Theoretical Perspectives
		2.1 Generation Z
		2.2 Career Expectations
	3 Method
		3.1 Data Collection
		3.2 Measurement
	4 Results
		4.1 Score Distribution of Career Expectation Questionnaire
		4.2 Career Expectations of Generation Z Students
		4.3 Gender Differences in Career Expectations of Generation Z
	5 Discussion
	6 Conclusion
	Acknowledgements
	References
Group Technology: Hybrid Genetic Algorithm with Greedy Formation and a Local Search Cluster Technique in the Solution of Manufacturing Cell Formation Problems
	Abstract
	1 Introduction
	2 Machine-Part Cell Formation Problem
	3 The Proposed Heuristic for Cell Formation Problems
		3.1 The Genetic Algorithm with Local Search
		3.2 The Greedy Constructive Heuristic
		3.3 The Part-Segment Constructor Algorithm
	4 Method and Computational Results
	5 Conclusion
	References
Hospital Operations Management: An Exploratory Study from Brazil and Portugal
	Abstract
	1 Introduction
	2 Hospital Operations Management
	3 Methods
	4 Workshop Results
	5 HOM Scheme
		5.1 Operations Strategy
		5.2 Production Planning and Control
		5.3 Operations Support
		5.4 KPIs
	6 Conclusion
	Acknowledgements
	References
The Relationship of Continuous Improvement Practice with Service Operations Competitiveness in Healthcare
	Abstract
	1 Introduction
	2 Theoretical Reference
		2.1 Continuous Improvement Maturity Level
		2.2 Service Operations Competitiveness
		2.3 Proposed Theoretical Framework
	3 Methodology
	4 Results
	5 Conclusions
	References
Data Analysis for Prediction of Forest Fires
	Abstract
	1 Introduction
	2 Prediction of Forest Fires
		2.1 Scenario – 1
		2.2 Scenario – 2
		2.3 Scenario – 3
	3 Prediction with a New Dataset
	4 Conclusion
	References
Factors Affecting the Adoption of Technological Service Innovations
	Abstract
	1 Introduction
	2 Methodology
		2.1 A Key Models Related to Technology User Acceptance
		2.2 The Proposed Model
	3 Conclusion
	References
Methodology for Assessing Digitalization Readiness and Maturity of Small and Medium-Sized Enterprises
	Abstract
	1 Introduction
	2 Existing Readiness and Maturity Models
	3 Research Approach
	4 QuickCheck Digitalization
	5 Conclusion
	References
Simulated Annealing Applied to Traveling Salesman Problem: A Case Study
	Abstract
	1 Introduction
	2 Objectives
	3 Method
	4 Results
	5 Conclusion
	References
Recent Advances and Challenges in AI for Sustainable Agricultural Systems
	Abstract
	1 Introduction
	2 Methods
	3 Review
	4 Results
	5 Conclusion
	Acknowledgements
	References
Towards the Integration of the Production Function in Strategic Management of Industrial Organizations to Avoid the Efficiency Trap
	Abstract
	1 Introduction
	2 The Four-Stage Model
	3 Research Methods
	4 Results and Discussion
		4.1 Competitiveness
		4.2 Sustainability
		4.3 Global Strategic Logic
	5 Conclusion
	References
Product-Service System Modularization: A Systematic Review
	Abstract
	1 Introduction
	2 Methodology
		2.1 Planning
		2.2 Execution
		2.3 Summarization
	3 Methods and Techniques for Modularization in PSS
	4 Advantages and Disadvantages of PSS Modularization
	5 Conclusions
	References
Risks of Contractual Fines for Failures in the Industrial Production Process and the Relation with the Importance of the Qualification of the Work in the Maintenance
	Abstract
	1 Introduction
	2 Research Design
	3 Results and Discussions
		3.1 Literature Review Results
		3.2 Results of a Brief Study in Four Brazilian Companies
	4 Conclusions
	Acknowledgements
	References
A Model for Cost Deviation Analysis and Prescriptive Analytics
	Abstract
	1 Introduction
	2 Standard Costing
	3 Model and Methods
	4 Application and Analysis
	5 Conclusion
	References
A TD-ABC Model for the Computation of the Total Cost of Ownership of Spare Parts
	Abstract
	1 Introduction
	2 Methods and Model
	3 Case Study
	4 Results and Discussion
	5 Conclusion
	References
Lean Production in a High Fashion Garment Company: Challenges and Solutions
	Abstract
	1 Introduction
	2 Lean Production Brief Literature Review
	3 Methods
	4 Diagnosis, Improvement Proposals and Results
		4.1 Diagnosis and Problems Identification
		4.2 Improvement Proposals
		4.3 Results Analysis and Discussion
	5 Conclusion
	References
The Impact of Merged Data in Big Data Platform: A Case Study
	Abstract
	1 Introduction
		1.1 Big Data
		1.2 Hadoop Platform: An Overview
		1.3 The Small-Files Problem
	2 Methods
		2.1 Single-Node Environment
		2.2 Multi-node Environment
	3 Results Analysis
	4 Conclusions
	Acknowledgements
	References
Factors Influencing Students Usage of an e-Learning System: Evidence from IT Students
	Abstract
	1 Introduction
	2 Background and Related Work
		2.1 E-learning System Concept
		2.2 E-learning System at Faculty of Technical Sciences, University of Novi Sad
		2.3 Conceptual Model and Hypothesis Development
	3 Methodology
		3.1 Measures
		3.2 Sample and Data Collection Procedure
	4 Results
		4.1 Hypothesis Testing
		4.2 Model Testing
	5 Discussion
	6 Conclusion
	References
Professional Style of Employee Behaviour at the Novi Sad Fair
	Abstract
	1 Introduction
	2 Literature Review
	3 Research Methodology – The Distribution of Different Types of Professional Styles of Employee Behaviour
	4 Results
		4.1 Descriptive Analysis the Professional Style Profile - Business Style of Behaviour
	5 Conclusion
	References
Understanding Millennial Perception of Website Characteristics
	Abstract
	1 Introduction
	2 Objectives
		2.1 Attitude Toward the Website – General Perception
		2.2 Attitude Toward the Website – Aesthetic Appeal
		2.3 Attitude Toward the Website – Navigation Convenience
		2.4 Attitude Toward the Website – Content
	3 Research Methods and Instruments
	4 Results and Discussion
	5 Conclusion
	References
Relations Between Key Elements of Quality Management: A Dematel Method Approach
	Abstract
	1 Introduction
	2 Quality Management and Quality of Work
	3 Methods and Objectives
		3.1 Dematel
	4 Results
	5 Conclusion
	References
Contribution to the Development of an Instrument for Exploring Combined Impact of Quality Management and Knowledge Management on Innovation Performances
	Abstract
	1 Introduction
	2 Methods and Materials
		2.1 Innovation Performance Indicators
		2.2 Impact of Quality Management on Innovation Performance
		2.3 Impact of Knowledge Management on Innovation Performance
		2.4 Impact of Quality Management on Knowledge Management
	3 Results
	4 Conclusion
	Appendix
	References
The Role of Management in Solving Organizational Conflict
	Abstract
	1 Introduction
	2 Objectives
	3 Methods
	4 Concept and Definition of Organizational Conflict
		4.1 Nature of Organizational Conflict
		4.2 Types of Conflicts
		4.3 Conflict Resolution
	5 Results
	6 Conclusion
	References
Triple Bottom Line Analysis in an Agribusiness Supply Chain
	Abstract
	1 Introduction
	2 The Agribusiness Supply Chain and the Triple Bottom Line
	3 Materials and Methods
	4 Results
	5 Conclusion
	References
Main KPI’s of Successful Sales in an Online Environment
	Abstract
	1 Introduction
	2 Significance of Ranking on Amazon Pages
	3 Methodology
	4 Results
		4.1 Main Factors for Products’ Positioning on Amazon’s Top Pages
		4.2 Amazon in Europe
	5 Conclusion
Digital Transformation Project Portfolio Selection/Prioritization: Literature Review and Future Directions
	Abstract
	1 Introduction
	2 Background
		2.1 Project Portfolio Management
		2.2 Digital Transformation Projects
		2.3 Projects Selection and Prioritization
		2.4 Multi-criteria Decision-Making Methods
	3 Methods
	4 Results
	5 Conclusion
	References
Enterprise Architecture Requirements for Digital Transformation Projects in an Automotive Industry
	Abstract
	1 Introduction
	2 Background
		2.1 Digital Transformation
		2.2 Enterprise Architecture
	3 Research Design
		3.1 Systematic Literature Review (ProKnow-C Method)
		3.2 Attribute Identification and Relational Analysis
	4 Results
	5 Conclusion
	References
Analysis of Possibilities for Improving Relationship Between Beer Producers and Distributors–Case of Serbia
	Abstract
	1 Introduction
	2 Methods
	3 Results and Discussion
		3.1 Brand and Marketing Communication
		3.2 Sales Representatives
		3.3 Logistics
		3.4 Advertising
		3.5 Business Cooperation
		3.6 Customer Service
	4 Conclusion
	References
Application of Process Mining in Industrial Maintenance: An Approach for the Analysis of Equipment Shutdown
	Abstract
	1 Introduction
		1.1 Maintenance Management
		1.2 Process Mining
	2 Proposed Approach
		2.1 Structure of Scheduled Stops
	3 Process Mining with Test Logs
	4 Conclusions
	References
The Importance of Non-technical Skills in Agile Project Teams
	Abstract
	1 Introduction
	2 Theoretical Background
		2.1 Agile Project Management
		2.2 Importance of Soft Skills
	3 Research Methodology
	4 Results and Discussion
	5 Conclusion
	References
Study of the Dimensions of the Learning Organization in a Small Manufacturing and Service Enterprise
	Abstract
	1 Introduction
	2 Learning Organization
	3 Seven Dimensions of the Learning Organization
	4 Survey of the Dimensions of the Learning Organization in a Small Manufacturing and Service Company
		4.1 Discussion of Research Findings
		4.2 Proposed Improvement Measures
	5 Conclusion
	Acknowledgements
	Appendix
	References
Human Resource Development in the Knowledge Economy
	Abstract
	1 Introduction
	2 Human Resources Development in Modern Management
	3 Learning and Knowledge Upgrading as an Imperative for Knowledge Economy
	4 Education for Employees in the Practice of Modern Organizations
	5 Review of the Research of Human Resources Education in the Production Organization
		5.1 Discussion of the Research Results
		5.2 Proposed Measures
	6 Conclusion
	Acknowledgements
	References
Affective Attachment and Time Perspectives as Predictors of Achievement Motive
	Abstract
	1 Introduction
	2 Literature Review
		2.1 Affective Attachment
		2.2 Time Perspectives
	3 Methodology
		3.1 Samples
		3.2 Procedures and Analysis
	4 Results
		4.1 Descriptive Statistics
	5 Discussion
	6 Conclusion
	References
Data Fusion for Industry 4.0: General Concepts and Applications
	Abstract
	1 Introduction
	2 Methods
	3 Results
		3.1 Data Fusion
		3.2 Data Fusion Models, Architectures and Frameworks
		3.3 Data Fusion Use Cases
	4 Conclusion
	References
New Technologies in Corporate Communications
	Abstract
	1 Introduction
	2 Theoretical Perspectives and Research Questions
		2.1 Corporate Communications
		2.2 New Technologies
		2.3 New Technologies in Corporate Communications
	3 Method
	4 Analysis
		4.1 Artificial Intelligence
		4.2 Augmented Reality
		4.3 Virtual Reality
		4.4 Live Video Streaming
		4.5 Chatbots
	5 Discussion and Conclusion
	Acknowledgements
	References
A Risk Management Model for Quality Management Systems Based on ISO 9001:2015
	Abstract
	1 Introduction
	2 Methods
	3 Results
	4 Conclusion
	Acknowledgments
	References
Evaluation of Main Sources of Ideas for Innovation in Manufacturing Companies Using PROMETHEE Method
	Abstract
	1 Introduction
	2 Methodology and Data
	3 Results and Discussion
	4 Conclusion
	References
Development of Digital Entrepreneurship and New Business Models as a Result of the Expansion of Information Systems
	Abstract
	1 The Role and Importance of Information Technology in the Development of Entrepreneurship
	2 Developing of Digital Entrepreneurship
	3 Business Models Supported by IT Tools
	4 Conclusion
	References
Alignment to Management Excellence Model and Organizational Transformation: A Case Study in an Automotive Industry
	Abstract
	1 Introduction
	2 Theoretical Reference
		2.1 Model of Management Excellence® (MEG) as an Evaluation and Diagnostic Tool
		2.2 Organizational Architecture
		2.3 Transformation
	3 Methodology
		3.1 Framework
	4 Results
		4.1 Maturity Assessment
		4.2 Architecture
		4.3 The Current State of HNC Process
		4.4 Transformation - Proposal for Improvements Current State of HNC Process
	5 Conclusion
	References
Developing a Maturity Model for Digital Servitization in Manufacturing Firms
	Abstract
	1 Introduction
	2 Theoretical Background
	3 Research Methodology
	4 Proposed Digital Servitization Maturity Model
		4.1 Dimensions and Requirements of Maturity Model
		4.2 Maturity Levels
	5 Discussion and Conclusion
	References
Identification of Critical Success Factors in Crops Seed Industry
	Abstract
	1 Introduction
	2 Empirical Research
		2.1 Data and Research Methodology
		2.2 Results
	3 Conclusion
	References
Identifying Lean Enterprise Model Enabler Practices for Lean Office
	Abstract
	1 Introduction
	2 Objectives
	3 Methods
	4 Results
	5 Conclusion
	Acknowledgments
	References
Digitalization: A Literature Review and Research Agenda
	Abstract
	1 Introduction
	2 Methodology
	3 Findings
	4 Conclusions
	Acknowledgments
	References
A Theoretical Analysis of the Barriers of Implementing Green Supply Chain Management
	Abstract
	1 Introduction
	2 Methods
	3 Results
	4 Conclusion
	References
“Industry 4.0” Digital Strategy, and the Challenges for Adoption the Technologies Led by Cyber-Physical Systems
	Abstract
	1 Introduction
	2 Theoretical Background
		2.1 Manufacturing Strategy
		2.2 Industry 4.0
	3 Research Methodology
	4 Results
		4.1 Bibliometric Analysis
		4.2 Challenges of International Literature
	5 Discussion
	6 Conclusion
	References
Descriptive Evaluation in Public Healthcare Services
	Abstract
	1 Introduction
	2 Method
	3 Results and Discussions
		3.1 Descriptive Analyses and Scale Reliability
		3.2 Comparative Analyses Between Importance Levels and Performance
	4 Conclusion
	Appendix
	References
Food Delivery Using Cargo-Bikes with IoT
	Abstract
	1 Introduction
	2 Proposed Solution
	3 Experimental System
	4 Conclusion
	Acknowledgements
	References
Development of a New Model for Performance Measurement Based on the Tool for Action Plan Selection
	Abstract
	1 Introduction
	2 Theoretical Background
	3 Objectives and Hypotheses
	4 Methodology
	5 Example
	6 TAPS Applied for Analysis in Industrial Companies
	7 Non-parametric Statistical Analysis
		7.1 Testing the Difference Between the General Managers Assessment of Sectors and Average Scores of KPIs of Functional Areas from Sector Managers
		7.2 Testing the Difference Between the General Management Assessment of Functional Areas and Average Scores of KPIs of Functional Areas from Sector Managers Separately for Functional Areas
	8 Findings
	9 Contribution
	10 Conclusion
	Acknowledgments
	References
SFM for Supporting Performance Measurement and Management
	Abstract
	1 Introduction
	2 Theoretical Background
	3 Objectives and Hypotheses
	4 Methodology
	5 Research
	6 Findings
	7 Conclusion
	References
An Iterative Cyclic Algorithm for Designing Vaccine Distribution Networks in Low and Middle-Income Countries
	Abstract
	1 Introduction
	2 Problem Development
		2.1 Model Formulation
		2.2 Program 1
		2.3 Computational Limits with Program 1
	3 An Iterative Cyclic Algorithm
	4 Computational Results
	5 Discussion
	6 Conclusions
	Acknowledgement
	References
The Perception of Knowledge Management by Small and Medium-Sized IT Companies, Campos Gerais, Brazil
	Abstract
	1 Introduction
	2 Theoretical Reference
		2.1 Knowledge Management in Small and Medium Enterprises
		2.2 Knowledge Management and Information Technology
	3 Methods
	4 Results
	5 Conclusion
	References
Correction to: Factors Affecting the Adoption of Technological Service Innovations
	Correction to: Chapter “Factors Affecting the Adoption of Technological Service Innovations” in: Z. Anisic et al. (Eds.): Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM, LNMUINEN, https://doi.org/10.1007/978-3-030-43616-2_11
Author Index