Principles of Supply Chain Management: A Balanced Approach 5th Edition

Cover
Brief Contents
Contents
Preface
Acknowledgments
About the Authors
Part 1: Supply Chain Management: An Overview
	Chapter 1: Introduction to Supply Chain Management
		Introduction
		Supply Chain Management Defined
		The Importance of Supply Chain Management
		The Origins of Supply Chain Management in the United States
		The Foundations of Supply Chain Management
		Current Trends in Supply Chain Management
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Cases
		Appendix 1: The Beer Game
Part 2: Supply Issues in Supply Chain Management
	Chapter 2: Purchasing Management
		Introduction
		A Brief History of Purchasing Terms
		The Role of Supply Management in an Organization
		The Purchasing Process
		Sourcing Decisions: The Make-or-Buy Decision
		Roles of the Supply Base
		Supplier Selection
		How Many Suppliers to Use
		Purchasing Organization
		Global Sourcing
		Procurement in Government and Nonprofit Agencies
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Spreadsheet Problems
	Chapter 3: Creating and Managing Supplier Relationships
		Introduction
		Developing Supplier Relationships
		Supplier Evaluation and Certification
		Supplier Development
		Supplier Recognition Programs
		Supplier Relationship Management
		Summary
		Key Terms
		Discussion Questions
		Problems
		Essay/Project Questions
		Cases
		Endnotes
	Chapter 4: Ethical and Sustainable Sourcing
		Introduction
		Ethical and Sustainable Sourcing Defined
		Developing Ethical and Sustainable Sourcing Strategies
		Ethical and Sustainable Sourcing Initiatives
		Early Supplier Involvement
		Strategic Alliance Development
		Rewarding Supplier Performance
		Benchmarking Successful Sourcing Practices
		Assessing and Improving the Firm's Sourcing Function
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Cases
		Additional Resources
		End Notes
	Chapter 5: Demand Forecasting
		Introduction
		The Importance of Demand Forecasting
		Forecasting Techniques
		Forecast Accuracy
		Collaborative Planning, Forecasting, and Replenishment
		Useful Forecasting Websites
		Forecasting Software
		Summary
		Key Terms
		Discussion Questions
		Problems
		Essay/Project Questions
		Cases
		End Notes
Part 3: Operations Issues in Supply Chain Management
	Chapter 6: Resource Planning Systems
		Introduction
		Operations Planning
		The Aggregate Production Plan
		The Master Production Schedule
		The Bill of Materials
		The Material Requirements Plan
		Capacity Planning
		The Distribution Requirements Plan
		The Legacy Material Requirements Planning Systems
		The Development of Enterprise Resource Planning Systems
		Implementing Enterprise Resource Planning Systems
		Enterprise Resource Planning Software Applications
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Spreadsheet Problems
		Cases
		Additional Resources
		End Notes
	Chapter 7: Inventory Management
		Introduction
		Dependent Demand and Independent Demand
		Concepts and Tools of Inventory Management
		Inventory Models
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Spreadsheet Problems
		Cases
		Additional Resources
		End Notes
	Chapter 8: Process Management-Lean and Six Sigma in the Supply Chain
		Introduction
		Lean Production and the Toyota Production System
		Lean Thinking and Supply Chain Management
		The Elements of Lean
		Lean Systems and the Environment
		The Origins of Six Sigma Quality
		Comparing Six Sigma and Lean
		Six Sigma and Supply Chain Management
		The Elements of Six Sigma
		The Statistical Tools of Six Sigma
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Problems
		Cases
		Additional Resources
		End Notes
Part 4: Distribution Issues in Supply Chain Management
	Chapter 9: Domestic U.S. and Global Logistics
		Introduction
		Transportation Fundamentals
		Warehousing and Distribution
		The Impacts of Logistics on Supply Chain Management
		Environmental Sustainability in Logistics
		Logistics Management Software Applications
		Global Logistics
		Reverse Logistics
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Problems
		Cases
		Additional Resources
		End Notes
	Chapter 10: Customer Relationship Management
		Introduction
		Customer Relationship Management Defined
		Key Tools and Components of CRM
		Designing and Implementing a Successful CRM Program
		Trends in CRM
		Summary
		Key Terms
		Discussion Questions
		Essay and Project Questions
		Problems
		Cases
		Additional Resources
		End Notes
	Chapter 11: Global Location Decisions
		Introduction
		Global Location Strategies
		Critical Location Factors
		Facility Location Techniques
		Business Clusters
		Sustainable Development and Facility Location
		Additive Manufacturing and Its Impact on Facility Location
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Problems
		Cases
		End Notes
	Chapter 12: Service Response Logistics
		Introduction
		An Overview of Service Operations
		Supply Chain Management in Services
		The Primary Concerns of Service Response Logistics
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Problems
		Cases
		Additional Resources
		End Notes
Part 5: Integration Issues in Supply Chain Management
	Chapter 13: Supply Chain Process Integration
		Introduction
		The Supply Chain Management Integration Model
		Obstacles to Process Integration along the Supply Chain
		Managing Supply Chain Risk and Security
		Summary
		Key Terms
		Discussion Questions
		Essay/Project Questions
		Cases
		Additional Resources
		End Notes
	Chapter 14: Performance Measurement along Supply Chains
		Introduction
		Viewing Supply Chains as a Competitive Force
		Traditional Performance Measures
		World-Class Performance Measurement Systems
		Supply Chain Performance Measurement Systems
		The Balanced Scorecard
		The SCOR Model
		Summary
		Key Terms
		Discussion Questions
		Problems
		Essay/Project Questions
		Cases
		Additional Resources
		End Notes
Appendix 1: Areas under the Normal Curve
Appendix 2: Answers to Selected End-of-Chapter Problems
Glossary
Author Index
Subject Index