Principles Of Management

Cover
Contents
Chapter 1 Nature and Functions of Management
	Importance of Management
	Defi nition of Management
	Management Functions or the Process of Management
	Levels of Management
	Organisational or Business Functions
	Roles of a Senior Manager
	Managerial Skills
	Managerial Effectiveness
	Management and Administration
	Management—A Science or an Art?
	Management—A Profession?
	Professional Management vs Family Management
	Management of International Business
	Summary
	Key Terms
	Review Questions
	Project
Chapter 2 Development of Management Thought
	Early Classical Approaches
	Neo-Classical Approaches
	Modern Approaches
	Summary
	Key Terms
	Review Questions
	Projects
	Case How Practical are Hawthorne Studies?
Chapter 3 Social Responsibilities of Business
	Meaning of Social Responsibility
	Social Responsibilities of Business Towards Different Groups
	Social Performance of Business in India
	Social Audit
	Business Ethics and Corporate Governance
	Summary
	Key Terms
	Review Questions
	Project
Chapter 4 Planning
	Nature of Planning
	Importance of Planning
	Types of Plans
	Steps in Planning
	Strategic Planning Process
	Limitations of Planning
	Making Planning Effective
	Planning Skills
	Strategic Planning in the Indian Industry
	Summary
	Key Terms
	Review Questions
	Projects
	Cases 1. Faulty Procedure
	2. Goal Setting
Chapter 5 Decision-Making
	Meaning of a Decision
	Types of Decisions
	Steps in Rational Decision-Making
	Rationality in Decision-Making (Models of Decision-Making Behaviour)
	Environment of Decision-Making
	Common Diffi culties in Decision-Making
	Summary
	Key Terms
	Review Questions
	Cases 1. Choice of Location for the New Plant
	2. The Frustrated Plant Manager
	Project
Chapter 6 Business Forecasting and Operations Research
	Business Forecasting
	Classifi cation of Forecasting
	Methods and Techniques of Forecasting
	Operations Research [or] OR Management Science
	Advantages and Limitations of OR
	Summary
	Key Terms
	Review Questions
	Projects
	Cases 1. New Product Success
	2. To be a Pioneer or a Follower?
Chapter 7 Organisation
	What is an “Organisation”?
	Process of Organising
	Principles of Organising
	Span of Management
	Departmentalisation
	Process Departmenatalisation
	Purpose Departmentalisation
	Organisation Structure
	What Type of Structure is Best? (Contingency View)
	Emerging Organisation Structures
	Committees
	Teams
	International Organisation Structures
	Summary
	Key Terms
	Review Questions
	Projects
	Cases 1. Designing an Organisation Structure
	2. Scalar Chain
Chapter 8 Authority Delegation and Decentralisation
	Source of Formal Authority
	Power
	Infl uence
	Responsibility
	Line, Staff and Functional Authority
	Delegation of Authority
	Decentralisation of Authority
	Empowerment
	Summary
	Key Terms
	Review Questions
	Projects
	Cases 1. Unprepared Change
	2. I can do it better myself
	3. Bases of Power
Chapter 9 Coordination
	Distinction Between Coordination and Cooperation
	Distinction Between Coordination and Control
	Need for Coordination
	Requisites for Excellent Coordination
	Types of Coordination
	Techniques of Coordination (Approaches to Coordination)
	Diffi culty of Coordination
	Coordinating Global Operations
	Summary
	Key Terms
	Review Questions
	Project
	Case The New Organisation Chart
Chapter 10 Informal Organisation
	Why Do Informal Groups Form?
	Types of Informal Groups
	Stages of Group Development
	Distinction Between Formal and Informal Organisation
	Benefi ts of Informal Organisation to its Members
	Benefi ts of Informal Organisation to Management
	Dysfunctional Effects of Informal Organisation
	How to Minimise the Dysfunctional Effects of Informal Organisation?
	Group Dynamics
	Summary
	Key Terms
	Review Questions
	Project
	Case The Informal Organisation
Chapter 11 Staffing
	Importance and Need for Proper Staffi ng
	Manpower Planning
	Recruitment
	Selection
	Placement
	Induction (Orientation)
	Manpower Planning in India
	Staffi ng from a Global Perspective
	Summary
	Key Terms
	Review Questions
	Project
	Cases 1. Hiring Right Person
	2. Job Analysis
	3. Getting Well-qualifi ed Employees
Chapter 12 Training and Development
	Difference between Training, Education and Development
	Advantages of Training
	Steps in Setting up a Training and Development Programme
	Design and Development of the Training Programme
	Evaluation of Training and Development
	Executive Training Practices in India
	Mentoring
	Learning Organisation
	Knowledge Management
	Summary
	Key Terms
	Review Questions
	Project
	Case Specifying Training and Development Needs
Chapter 13 Performance Management
	Purposes of Appraisal
	Steps in Designing Performance Management System
	Criteria and Standards of Performance Appraisal
	Frequency of Appraisals
	Performance Appraisal Methods
	Limitations of Traditional Appraisal Methods
	Post-Appraisal Interview
	Appraisal of Management
	Performance Management in Indian Industries
	Expatriate Performance Appraisal
	Career Planning and Development
	Promotions
	Appraisal of Organisational Performance
	Summary
	Key Terms
	Review Questions
	Projects
	Cases 1. Rating Employees
	2. Learning a New Job
Chapter 14 Compensation Plans
	Classifi cation of Compensation
	Primary Compensation
	Monetary Incentive
	Non-Monetary Incentives
	Recognition as a Reward
	Benefi ts
	Wage Packet of Indian Worker
	International Compensation
	Summary
	Key Terms
	Review Questions
	Project
	Cases 1. Balancing the Compensation Plan
	2. Maintaining Effi ciency
	3. Telecommuting
Chapter 15 Direction and Supervision
	Requirements of Effective Direction
	Giving Orders
	Motivation
	Job Satisfaction
	Organisational Commitment
	Morale
	First-level or Front-line Supervision
	Summary
	Key Terms
	Review Questions
	Project
	Cases 1. Motivation Concepts
	2. Supervisor’s Functions
	3. Search for Motivators
Chapter 16 Communication
	Importance of Communication
	Purposes of Communication
	Formal Communication
	Forms of Communication
	Informal Communication
	The Communication Process
	Barriers to Communication
	Principles of Effective Communication
	Communication Networks
	Checks on in-plant Communication
	Communication in Indian Industries
	Summary
	Key Terms
	Review Questions
	Project
	Case Ensuring Effective Communication
Chapter 17 Leadership
	Difference between a Leader and a Manager
	Characteristics of Leadership
	Functions of a Leader
	Traditional Approaches to Leadership
	Situational Factors Determining Choice of Leadership Style
	New Approaches to Leadership
	Leadership Assessment
	Leadership Style in Indian Organisations
	Worker Participation in Management in India
	Summary
	Appendix 1. Leader Behaviour Description Questionnaire
	2. Work Patterns Profi le
	Key Terms
	Review Questions
	Projects
	Cases 1. Getting Effective Leadership
	2. Successful vs Effective Leadership
Chapter 18 Managerial Control
	Steps in a Control Process
	Need for Control System
	Benefi ts of Control
	Essentials of Effective Control System
	Problems of the Control System
	Control Techniques
	Summary
	Key Terms
	Review Questions
	Projects
	Case Ensuring Effective Control System
Chapter 19 Organisational Change
	Need for Planned Change
	Managing Organisational Change
	Requisities for Successful Planned Chase
	Recent Planned Changes in the Corporate Sector in India
	Summary
	Key Terms
	Review Questions
	Projects
	Case Effecting Organisational Change
Chapter 20 Management of Organisational Conflict and Power Politics
	Levels of Organisational Confl ict
	Stages of Confl ict
	Causes of Inter-group Confl ict
	Consequences of Inter-group Confl ict
	Prevention of Inter-group Confl ict
	Management of Confl ict
	Organisational Politics
	Politics in International Business
	Summary
	Key Terms
	Review Questions
	Projects
	Case Managerial Confl ict
Chapter 21 Organisational Climate or Culture (OC)
	Components or Dimensions of OC
	Determinants of OC
	Types of OC
	How is OC Created and Maintained?
	Quality of Work Life (QWL) and Human Resource Development (HRD) Culture/Climate
	National Culture
	Culture and International Business
	Summary
	Key Terms
	Review Questions
	Project
	Cases 1. Fitting into Organisational Culture
	2. On Being an Expatriate
	3. Out with the Old, in with the New
Index