Principles of Management by OpenStax (hardcover version, full color)

Preface
	1. About OpenStax
	2. About OpenStax Resources
	3. About Principles of Management
	4. Additional Resources
	5. Contributing Authors
	6. Reviewers
Chapter 1. Managing and Performing
	Introduction*
	1.1. What Do Managers Do?*
	1.2. The Roles Managers Play*
	1.3. Major Characteristics of the Manager's Job*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 2. Managerial Decision-Making
	Introduction*
	2.1. Overview of Managerial Decision-Making*
	2.2. How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems*
	2.3. Programmed and Nonprogrammed Decisions*
	2.4. Barriers to Effective Decision-Making*
	2.5. Improving the Quality of Decision-Making*
	2.6. Group Decision-Making*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 3. The History of Management
	Introduction*
	3.1. The Early Origins of Management*
	3.2. The Italian Renaissance*
	3.3. The Industrial Revolution*
	3.4. Taylor-Made Management*
	3.5. Administrative and Bureaucratic Management*
	3.6. Human Relations Movement*
	3.7. Contingency and System Management*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Managerial Decision Exercises
Chapter 4. External and Internal Organizational Environments and Corporate Culture
	Introduction*
	4.1. The Organization's External Environment*
	4.2. External Environments and Industries*
	4.3. Organizational Designs and Structures*
	4.4. The Internal Organization and External Environments*
	4.5. Corporate Cultures*
	4.6. Organizing for Change in the 21st Century*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 5. Ethics, Corporate Responsibility, and Sustainability
	Introduction*
	5.1. Ethics and Business Ethics Defined*
	5.2. Dimensions of Ethics: The Individual Level*
	5.3. Ethical Principles and Responsible Decision-Making*
	5.4. Leadership: Ethics at the Organizational Level*
	5.5. Ethics, Corporate Culture, and Compliance*
	5.6. Corporate Social Responsibility (CSR)*
	5.7. Ethics around the Globe*
	5.8. Emerging Trends in Ethics, CSR, and Compliance*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 6. International Management
	Introduction*
	6.1. Importance of International Management*
	6.2. Hofstede's Cultural Framework*
	6.3. The GLOBE Framework*
	6.4. Cultural Stereotyping and Social Institutions*
	6.5. Cross-Cultural Assignments*
	6.6. Strategies for Expanding Globally*
	6.7. The Necessity of Global Markets*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 7. Entrepreneurship
	Introduction*
	7.1. Entrepreneurship*
	7.2. Characteristics of Successful Entrepreneurs*
	7.3. Small Business*
	7.4. Start Your Own Business*
	7.5. Managing a Small Business*
	7.6. The Large Impact of Small Business*
	7.7. The Small Business Administration*
	7.8. Trends in Entrepreneurship and Small-Business Ownership*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 8. Strategic Analysis: Understanding a Firm’s Competitive Environment
	Introduction*
	8.1. Gaining Advantages by Understanding the Competitive Environment*
	8.2. Using SWOT for Strategic Analysis*
	8.3. A Firm's External Macro Environment: PESTEL*
	8.4. A Firm's Micro Environment: Porter's Five Forces*
	8.5. The Internal Environment*
	8.6. Competition, Strategy, and Competitive Advantage*
	8.7. Strategic Positioning*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 9. The Strategic Management Process: Achieving and Sustaining Competitive Advantage
	Introduction*
	9.1. Strategic Management*
	9.2. Firm Vision and Mission*
	9.3. The Role of Strategic Analysis in Formulating a Strategy*
	9.4. Strategic Objectives and Levels of Strategy*
	9.5. Planning Firm Actions to Implement Strategies*
	9.6. Measuring and Evaluating Strategic Performance*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 10. Organizational Structure and Change
	Introduction*
	10.1. Organizational Structures and Design*
	10.2. Organizational Change*
	10.3. Managing Change*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 11. Human Resource Management
	Introduction*
	11.1. An Introduction to Human Resource Management*
	11.2. Human Resource Management and Compliance*
	11.3. Performance Management*
	11.4. Influencing Employee Performance and Motivation*
	11.5. Building an Organization for the Future*
	11.6. Talent Development and Succession Planning*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 12. Diversity in Organizations
	Introduction*
	12.1. An Introduction to Workplace Diversity*
	12.2. Diversity and the Workforce*
	12.3. Diversity and Its Impact on Companies*
	12.4. Challenges of Diversity*
	12.5. Key Diversity Theories*
	12.6. Benefits and Challenges of Workplace Diversity*
	12.7. Recommendations for Managing Diversity*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 13. Leadership
	Introduction*
	13.1. The Nature of Leadership*
	13.2. The Leadership Process*
	13.3. Types of Leaders and Leader Emergence*
	13.4. The Trait Approach to Leadership*
	13.5. Behavioral Approaches to Leadership*
	13.6. Situational (Contingency) Approaches to Leadership*
	13.7. Substitutes for and Neutralizers of Leadership*
	13.8. Transformational, Visionary, and Charismatic Leadership*
	13.9. Leadership Needs in the 21st Century*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 14. Work Motivation for Performance
	Introduction*
	14.1. Motivation: Direction and Intensity*
	14.2. Content Theories of Motivation*
	14.3. Process Theories of Motivation*
	14.4. Recent Research on Motivation Theories*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 15. Managing Teams
	Introduction*
	15.1. Teamwork in the Workplace*
	15.2. Team Development Over Time*
	15.3. Things to Consider When Managing Teams*
	15.4. Opportunities and Challenges to Team Building*
	15.5. Team Diversity*
	15.6. Multicultural Teams*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 16. Managerial Communication
	Introduction*
	16.1. The Process of Managerial Communication*
	16.2. Types of Communications in Organizations*
	16.3. Factors Affecting Communications and the Roles of Managers*
	16.4. Managerial Communication and Corporate Reputation*
	16.5. The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 17. Organizational Planning and Controlling
	Introduction*
	17.1. Is Planning Important*
	17.2. The Planning Process*
	17.3. Types of Plans*
	17.4. Goals or Outcome Statements*
	17.5. Formal Organizational Planning in Practice*
	17.6. Employees' Responses to Planning*
	17.7. Management by Objectives: A Planning and Control Technique*
	17.8. The Control- and Involvement-Oriented Approaches to Planning and Controlling*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 18. Management of Technology and Innovation
	Introduction*
	18.1. MTI—Its Importance Now and In the Future*
	18.2. Developing Technology and Innovation*
	18.3. External Sources of Technology and Innovation*
	18.4. Internal Sources of Technology and Innovation*
	18.5. Management Entrepreneurship Skills for Technology and Innovation*
	18.6. Skills Needed for MTI*
	18.7. Managing Now for Future Technology and Innovation*
	Glossary
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
References
Index