Pride and Shame in Child and Family Social Work: Emotions and the Search for Humane Practice

PRIDE AND SHAME IN CHILD AND FAMILY SOCIAL WORK
Contents
List of figures
Acknowledgements
1. Introduction
	The relevance of pride and shame to professional practice
	The study of pride and shame in professional practice
	An outline of the research
		How the data were collected
		How the data were analysed
		Limitations of the study
	Chapter summaries
2. Conceptualising pride, shame, guilt, humiliation and embarrassment
	Foundations of emotion concepts
		Basic emotions as a foundation for theories of pride and shame
		Appraisals as a foundation for theories of pride and shame
		Constructions as a foundation for theories of pride and shame
	Defining pride, shame, guilt, humiliation and embarrassment as constructions
		Interoception
		Sociocultural context
		Self-concept
		Social representations of self-conscious emotions
		Embodied experiences of self-conscious emotions
	A framework for a constructionist conception of the self-conscious emotions
		Content
		Speech acts
		Episode
		Relationship
	Experiencing self-conscious emotions
	Summary
3. Pride and shame in the creation of child and family social work
	Theorising pride and shame in the professionalisation of child and family social work
	Pride and shame in the construction of professional representations of practice
		Social administration
		Social policing
		Activism
		Therapy
		Practical helper
		Creating and maintaining child and family social work within the bureaucratic field
	Contemporary child and family social work
		Re-evaluating the welfare state through the discourse of neoliberalism
		Reconstructing the boundaries of shame and pride through the discourse of derision
		Resisting the neoliberal re-conceptualisation of child and family social work
	Summary
4. Pride and shame in the creation of the ‘appropriate’ organisation
	Part one: theorising pride and shame in the creation, maintenance and disruption of child and family social work services
	Part two: a case example
		Creating and maintaining an organisational identity
		Disrupting and creating new professional identity claims
		Disrupting and creating new public administration identity claims
		Recreating the new service
		Creating organisational emotional safety
		The new child and family social work service
	Summary
5. Pride and shame in the creation of the ‘appropriate’ professional
	Part one: theorising pride and shame as mechanisms of organisational control
	Part two: a case example
		Refashioning the organisational representation of the social work role
		Refashioning the characteristics of the organisational representation
		Policing and deterring deviation from the organisational representation
		The organisational representation of a social worker
	Summary
6. Theorising social workers’ experiences of self‑conscious emotions
	Compliance and resistance in social work
	Pride and shame in social workers’ situated conceptualisations
		The level of conflict between identity meanings and the organisational representation
		The level of empathy for the people they work with
		The level of emotional safety in a situation
		Experiencing self-conscious emotions in practice
	A framework for understanding social workers’ responses to organisational attempts at control
	Summary
7. Forms of identification: a case example
	Enacting
		Accepting the organisational interpretive framework
		Responsibilising parents
		Creating emotional safety
	Complying
		Feeling unsure
		Prioritising shame avoidance
		Feeling shame and guilt
		Alleviating feelings of shame and guilt
	Parental experience in the context of identification
		Othering
		Shaming and humiliating practice
		Shaming as part of organisational risk management
	Summary
8. Forms of resistance: a case example
	Compromising organisational expectations
	Concealing acts of resistance
	Influencing institutional sources and processes
	Parental experiences in the context of resistance
	Summary
9. Conclusions
	Towards a theory of pride and shame in professional practice
	A case illustration of the theory of pride and shame in professional practice
	Towards conditions for authenticity and pride in practice
	Summary and future directions for pride and shame research
Appendix 1: Theoretical foundations of the study
Appendix 2: Theoretical codes
References
Index