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ویرایش:
نویسندگان: Joseph A. Michelli
سری:
ISBN (شابک) : 0071773908, 0071773541
ناشر: McGraw Hill LLC
سال نشر: 2011
تعداد صفحات:
زبان: English
فرمت فایل : EPUB (درصورت درخواست کاربر به PDF، EPUB یا AZW3 تبدیل می شود)
حجم فایل: 2 Mb
در صورت تبدیل فایل کتاب Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System به فرمت های PDF، EPUB، AZW3، MOBI و یا DJVU می توانید به پشتیبان اطلاع دهید تا فایل مورد نظر را تبدیل نمایند.
توجه داشته باشید کتاب نسخه ای برای تعالی: درس های رهبری برای ایجاد یک تجربه مشتری کلاس جهانی از سیستم بهداشت UCLA نسخه زبان اصلی می باشد و کتاب ترجمه شده به فارسی نمی باشد. وبسایت اینترنشنال لایبرری ارائه دهنده کتاب های زبان اصلی می باشد و هیچ گونه کتاب ترجمه شده یا نوشته شده به فارسی را ارائه نمی دهد.
\"مثل هر تجارت دیگری، یک بیمارستان برای موفقیت باید به ارزشهای اصلی خود وفادار باشد. "ارزشهای کاهشیافته" از بالا با بهترین رهبری شروع میشوند، به طوری که همه ذینفعان رسالت موسسه را درک کرده و به انجام برسانند. این هدیه ای است که دیوید اف آینبرگ برای U CLA آورده است. من از مهارت های مدیریتی او می ترسم.
"Like any business, a hospital must be true to its core
values in order to succeed. 'Trickle-down values' start at
the top with the best leadership, so that all the
stakeholders understand and carry out the institution's
mission. That is the gift that David F einberg has brought to
U CLA. I am in awe of his management skills."
—Lynda Resnick, owner of Pom Wonderful, Fiji Water,
Teleflora, and Wonderful Pistachios
"With clear purpose, unwavering principles, and steadfast
leadership, the people at UCLA have established a new bar, a
compelling promise, for what healthcare can and should
be."
—David M. Lawrence, M.D., former CEO, Kaiser
Permanente
"An absorbing and educational account of a large
institution's astonishing transformation. The strong,
courageous, and focused leadership of David Feinberg and his
outstanding team is evident on every page. A tremendous
lesson for all large enterprises."
—William E. Simon, Jr., cochairman, William E. Simon
& Sons
"Most leadership authors describe how to apply common-sense
principles. Michelli is a notable exception. He artfully
describes the compelling, uncommon leadership practices that
transformed UCLA Health System. The resulting lessons are
plentiful and powerful for today's business leader."
—Lee J. Colan, Ph.D., author of Sticking to It:
The Art of Adherence
About the Book:
Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies.
Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare.
In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach.
UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA's overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA's approach into five simple principles:
From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability.
The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA's ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows.
Business is always personal; UCLA's leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business...