Police Personal Behavior and Human Relations: For Police, Deputy, Jail, Corrections, and Security Personnel

Foreward
Acknowledgements
Chapter 1:To Control or be Controlled
Chapter 2:Attitudes Towards Authority-You!
	Responsibility Toward Your Profession-and Yourself
	Authority V. Authoritarian
Chapter 3:Rational Assertiveness For Law Officers
	Why Assertiveness?
	Discrimination Between Behavios Styles
		Assertiveness
		Nonassertiveness
		Aggressiveness
	Exercise-Discrimination Between Assertivem Nonassertive, and Aggressive Behaviors
Chapter 4:Learning, Thinking, Beliefs
	Learning Behavior
	Behavior Goal Setting
	Rational Thinking
	Rational V. Irrational Beliefs
		#1. I Should Be Perfect.
		#2. You Should Be Perfect.
		#3. It's Awful!
	Self-talk
	Skill-"No Defense"
	Skill-Stop/Think
	Skill-Thought-Shift
Chapter 5:The Physiology of Thought and Emotion
	Body Clues
	Autonomic Nervous System
	Physical Arousal
	Steady State
	Adrenaline and Noradrenaline
	Need for Stimulation
	Stress
	Major Stress V. Minor Stress
	Control and Use of Stress
	Burnout
	Psychosomatic Illness
	Nutrition
	Psysical Exercise
		Exercise-Change of Pace Activities
		Exercise-Relaxation and Breathing
Chapter 6:Emotions
	Anger
	Fear
	Pain
	You Choose Your Emotions, Thoughts, Behaviors
	Learning Emotional Control
	Labeling
	Emotional Control on Your Job
	Caring Emotions
	Skill-"I" Messages
	Skill-"Don't React"
	Skill-Do Not Label
	Exercise-Behavior Rehearsal
	Exercise-Covert Behavior Rehearsal
Chapter 7:Communication
	Talk Does Not = Communication
	Verbal Communication
	Nonverbal Communication
		Facial Expression
		Eye Contact
		Body Posture
		Gestures
	Crisis Verbal Communication
	Withdrawing
	Criticism-You or You Behavior?
	Compliments
	Touching or Brutality?
	Humor
	Communication Skill-Listening
	Communication Skill-Silence
	Communication Skill-Asking Questions
	Exercise-Nonverbal Behavior
	Exercise-Listening/Repearting
Chapter 8:Two Sets of Rights
	Personal Rights
	Professional Rights
	Effect of Feelings on Rights
	Responsibility and Consequences
	Skill-Owning Your Behavior
Chapter 9:Self-Control on Your Job
	Human Relations with Specific People
		Superior Officers
		Fellow Officers
		Kids
	Use of Deadly Force
	High Speed Chase
	Court Appearance
Chapter 10:Self-Control in Your Personal Life
	Be Kind To Yourself
	My Contract Wiith Myself
	Vital Communication
	Identifying and Building a support system
	You can feel Good about Youself and about your profession