Perfect phrases for ESL: everyday business life

Preface: Who Can Benefit from Using This Book?
 Acknowledgments
 Part 1 The Global Workforce
 Chapter 1 Find a Mentor
 Phrases for Finding a Mentor or Obtaining General Help
 Phrases for Asking for Specific Help
 Chapter 2 Observe, Observe, and Then Observe Some More
 Phrases to Use When Observing
 Chapter 3 Ask and Answer Questions and Listen to Others
 Phrases to Check Time Availability
 Phrases to Check Understanding
 Phrases to Clarify Answers
 Chapter 4 Avoid Saying "In My Country, We . . ."
 Phrases Not to Say Unless Asked
 Phrases to Say Instead
 Part 1 Notes Section. Part 2 Small TalkChapter 5 Interacting in a Small Group
 Phrases About the Weather
 Phrases About Sports
 General Phrases
 Ending a Casual Conversation
 Phrases to Say Before Pausing
 Chapter 6 Giving and Accepting Compliments
 Phrases Used to Compliment
 Phrases Used to Accept Compliments
 Chapter 7 Giving, Accepting, and Refusing Invitations
 Phrases Used to Give Invitations
 Phrases Used to Accept Invitations
 Phrases Used to Refuse Invitations
 Phrases Used to Clarify Invitations
 Phrases Used to Buy Time Before Responding to Invitations
 Part 2 Notes Section
 Part 3 Using the Telephone. Chapter 8 Speak Up and Speak OutTelephone Listening Practice
 Initiating a Phone Call
 Phrases to Move Along a Phone Call
 Phrases to Get Clarification
 Phrases to Close a Phone Call
 Phrases to Respond to Telemarketing Phone Calls
 Chapter 9 Your Voice Mail
 Phrases for Recording a Message
 Chapter 10 Leaving Messages
 Phrases for Leaving Messages
 Phrases to Use When Taking Messages for Others
 Chapter 11 Speaking with Someone Who Is Difficult to Understand
 Phrases to Ask for Clarification
 Chapter 12 Speaking with Someone Who Has Difficulty Understanding You. Phrases to Use When Someone Has Trouble Understanding YouPart 3 Notes Section
 Part 4 Presenting Yourself
 Chapter 13 Before You Present
 Phrases to Get Information About an Assignment-Content
 Phrases to Get Information About an Assignment-Materials
 Chapter 14 How to Say It
 Phrases to Introduce Yourself
 Phrases for Emphasis During a Presentation
 Closing Phrases
 Chapter 15 Answering Questions
 Phrases If You Know the Answer
 Phrases for After You Answer a Question
 Phrases to Clarify Questions
 Phrases If You Don't Know the Answer
 Phrases for After a Presentation
 Part 4 Notes Section. Part 5 Networking Within Your Organization and BeyondChapter 16 Whom Do You Know?
 What Is a Network?
 Phrases to Use Your "Unique-ness" to Your Advantage
 Chapter 17 How to Network
 What to Do
 What Not to Do
 Introductory Phrases to Say
 Networking Phrases
 Phrases for Clarification
 Phrases to Give Opinions
 Phrases to End a Conversation
 Chapter 18 Follow-Up
 Phrases to Further Relationships
 Part 5 Notes Section
 Part 6 Stress at Work
 Chapter 19 What Is Stress?
 Phrases to Ask Yourself to Determine If You Are Overstressed
 Chapter 20 Use the Good Stress.