Organizational Stress

Front Matter....Pages i-xiv
Front Matter....Pages 1-1
Overview of the Book....Pages 3-6
The Business Context and Organizational Drivers for Managing Stress....Pages 7-23
Front Matter....Pages 25-25
What is Stress?....Pages 27-38
Why do Organizations Need to Act Now?....Pages 39-45
Front Matter....Pages 47-47
Introduction....Pages 49-50
Causes of Stress within Organizations....Pages 51-62
The Most Stressful Jobs....Pages 63-71
The Measurement of Stress....Pages 72-81
Managing Stress within the Workplace....Pages 82-93
The Legal Perspective: Stress and the Law....Pages 94-111
Developing a Stress Policy....Pages 112-123
The Positive Side of Stress for Organizations....Pages 124-130
Creating a Culture and Climate to Build a Resilient Workforce....Pages 131-142
Lessons Learnt....Pages 143-145
Front Matter....Pages 147-147
Introduction....Pages 149-149
Legal Responsibilities of Managers in Plain English....Pages 150-158
Best Practice Models for Managing Stress in Teams and Individuals....Pages 159-183
Recognizing and Assessing Stress in Others....Pages 184-188
Building Rapport and Having Conversations about Stress....Pages 189-195
Summary of Managing the Stress of Others....Pages 196-199
Front Matter....Pages 201-201
Introduction....Pages 203-203
Recognizing and Assessing Individual Stress Levels....Pages 204-213
Taking Responsibility, Developing Control....Pages 214-219
Managing Emotions....Pages 220-227
Building Resilience....Pages 228-238
Committing to Action....Pages 239-247
Summary of Understanding and Dealing with Stress: an Individual Perspective....Pages 248-254
Front Matter....Pages 255-255
The Way Forward....Pages 257-259
Further Reading and Websites....Pages 260-264
Back Matter....Pages 265-274