Organizational Misbehaviour in the Workplace: Narratives of Dignity and Resistance

Front Matter....Pages i-xii
Front Matter....Pages 1-1
Dignity and Autonomy at Work....Pages 3-18
Front Matter....Pages 19-19
The Staircase....Pages 21-21
The Strippers’ Music....Pages 22-23
The Recalcitrant Factory Workers....Pages 24-26
The Satisfied Department....Pages 27-30
Fair Exchange in Milanese Shops....Pages 31-32
The Disappointed Associates....Pages 33-36
The Employees Who Were Not on Brand....Pages 37-38
Careful Carelessness....Pages 39-39
The Teams That Drifted Apart....Pages 40-42
Two Aquatic Centres....Pages 43-44
Peer Review in the Factory of the Future....Pages 45-47
The Maids Who did Not Want to Be Maids....Pages 48-49
Responsible Co-Workers and Irresponsible Counter-Workers....Pages 50-55
The Way of Doing Things....Pages 56-56
The Boiler Struggle....Pages 57-58
The Company in Trouble....Pages 59-60
Management Resistance to Change....Pages 61-62
The Plant Managers’ Rational Resistance....Pages 63-64
The Janitors in Silicon Valley....Pages 65-67
Front Matter....Pages 19-19
Managing Out, Managing Up and Managing Down....Pages 68-70
The Faulty Switches....Pages 71-71
Being Best....Pages 72-72
The Tool Crib....Pages 73-74
The Cocktail Waitresses....Pages 75-76
Forcing Off Stiffs and Keeping Georges....Pages 77-80
The Evil Spirits....Pages 81-82
The Rules of the Restaurant....Pages 83-84
A Song against Monotony....Pages 85-86
Hebrew Slaves....Pages 87-87
The Adroit Middle Manager....Pages 88-89
The Workplace That Was to Be Like a Kindergarten....Pages 90-91
The Roaming Russian Dolls....Pages 92-93
The Surveillance Cameras and Regular Customers....Pages 94-95
Sticks and Rotten Carrots....Pages 96-97
The Team Meeting....Pages 98-99
Trying Again....Pages 100-100
The Docile and Loyal Cleaners....Pages 101-107
Compensating....Pages 108-108
One Minute....Pages 109-109
Front Matter....Pages 19-19
Tackling Time....Pages 110-111
The Broken Bar Shutters....Pages 112-112
The Kettle....Pages 113-113
Many Glasses....Pages 114-114
The Informal Rules....Pages 115-115
The Academics’ Real Work....Pages 116-117
Machines, Pieces of Paper and Rubber Bands....Pages 118-118
Combing One’s Hair....Pages 119-119
How to Get Rid of a Critic....Pages 120-121
The Seagull Managers....Pages 122-122
Live Time, Wrap Time and Idle Time....Pages 123-124
The Being Yourself Culture....Pages 125-126
The Employees Who Wanted to Be Taped....Pages 127-128
When Management Lets Go....Pages 129-129
Call Centre Vocabulary....Pages 130-131
The Dress Code....Pages 132-132
Promises, Customer Service and Profit....Pages 133-135
Food for Stable Staff....Pages 136-136
The Diagram....Pages 137-137
Allen Smithee....Pages 138-138
Front Matter....Pages 19-19
Monitoring Creative Employees....Pages 139-139
A Heroine....Pages 140-141
Giving Face....Pages 142-143
Hot-Desking and Family Photos....Pages 144-144
The View in Tasmania and the Influence in Queensland....Pages 145-145
Keeping up the Conversation....Pages 146-146
The Flight Attendant Who Did Not Smile....Pages 147-147
The Smile Strike....Pages 148-148
Writing Resistance....Pages 149-149
Front Matter....Pages 151-151
Organizational Misbehaviour....Pages 153-178
Relations in the Workplace Power Hierarchy....Pages 179-197
Back Matter....Pages 198-216