Organizational Design: A Step-by-Step Approach

Cover
Half-title
Title page
Copyright information
Contents
List of
Figures
List of
Tables
Preface to First Edition
Preface to Second Edition
Preface to Third Edition
Preface to Fourth Edition
An Outline of the Step-by-Step Approach
Step 1 Getting Started
	1 Assessing the Scope and Goals of the Organization
		The Challenge of Designing
		The Multi-Contingency Model
		The Information-Processing View in the Digital World
		Fit and Misfits in the Model
		Select an Organization for Analysis
		Assess the Scope of the Organization
		Assess the Organization's Goals: Efficiency and Effectiveness
		The Four Prototype Designs
		Misfits and Balancing Competing Design Dimensions
		Diagnostic Questions
		Summary
		Glossary
Step 2 Assessing the Strategy
	2 Strategy
		Introduction
		Reactor
		Defender
		Prospector
		Analyzer without Innovation
		Analyzer with Innovation
		Digital Business Strategy
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
	3 Environment
		Introduction
		Organizational Boundary and Digital Ecosystems
		Environmental Uncertainty and Complexity
		Calm Environment
		Varied Environment
		Locally Stormy Environment
		Turbulent Environment
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
Step 3 Analyzing the Structure
	4 Traditional Configurations of the Firm
		Introduction
		Configuration
		Simple Configuration
		Functional Configuration
		Divisional Configuration
		Matrix Configuration
		Configurations for Spanning Geography
		Global
		International
		Multi-Domestic
		Transnational
		Optimal Sourcing and Local Responsiveness in the Digital World
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
	5 New Organizational Forms?
		Introduction
		Self-Organizing and Boss-Less Organizations
		The GitHub Case
		Self-Organizing versus Hierarchy
		Contracts, Shifting Boundaries, and Markets
		External Agreements in Organizational Designs
		Contracting Examples
		When to Use Which Contract
		Summary
		Glossary
Step 4 Assessing Process and People
	6 Work, Task Design, and Agents
		Introduction
		Tasks and People
		Tasks and Robots
		Task Design
		Orderly
		Complicated
		Fragmented
		Knotty
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
	7 Leadership and Organizational Climate
		Introduction
		Leadership Style
		Maestro
		Manager
		Leader
		Producer
		Organizational Climate
		Group
		Internal Process
		Developmental
		Rational Goal
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
Step 5 Analyzing Coordination, Control, and Incentives
	8 Coordination and Control
		Introduction
		Coordination and Control Systems
		Family
		Machine
		Market
		Clan or Mosaic
		Information and Knowledge Systems
		Event-Driven
		Data-Driven
		Agent-Driven
		Relationship-Driven
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
	9 Incentives
		Introduction
		Personal Pay
		Skill Pay
		Bonus-Based
		Profit-Sharing/Gain-Sharing
		Fit and Misfits
		Diagnostic Questions
		Summary
		Glossary
	10 Designing the Structure and Coordination
		Introduction
		The Traditional Designs - When Do They Work?
		When to Choose a Simple Configuration
		When to Choose a Functional Configuration
		When to Choose a Divisional Configuration
		When to Choose a Matrix Configuration
		Transformation from the Traditional to the New
		Self-Organization and Boss-Less Organizations - When Do They Work?
		Hybrid Organizational Forms
		Ambidextrous Organizations
		New Properties of Organizations
			The Agile Organization
			The Sustainable Organization
			The Digital Organization
		Summary
		Glossary
Step 6 Designing the Architecture
	11 Designing the Architecture and the Sequence of Change
		Introduction
		Setting the Stage for What to Do
		The Sequence of Changes
		Assessing the Content Costs
		Assessing the Process Costs
		What Are the Difficulties of Change?
		Determining the Sequence of Change
		Prototyping and Experimentation
		Managing Misfits over Time
		Anticipating the Future
		Dynamic Fit and Time
		The Organizational Life Cycle
		Summary
		Glossary
Step 7 Implementing the Architecture
	12 Implementing the Change: Who Should Do What When?
		Introduction
		Specifying and Implementing the Change Project
		What: Define the Tasks as Projects and Sub-Projects
		Who: Allocate Tasks
		When: Decide on Milestones and Deadlines
		Follow Up on Deadlines
		Communication
		Summary
		Glossary
References
Index