Organizational behaviour

Front Cover
Half Title Page
Title Page
Copyright Page
Preface
Outline contents
Full contents
Acknowledgements
Introductory briefing
PART 1 The organizational context
	Chapter 1 Explaining organizational behaviour
		Key terms and learning outcomes
		What is organizational behaviour?
		If we destroy this planet
		The organizational behaviour field map
		The problem with social science
		Explaining organizational behaviour
		Research and practice: evidence-based management
		Human resource management: OB in action
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 2 Environment
		Key terms and learning outcomes
		Why study an organization’s environment?
		The search for environmental ‘fit’
		Environment analysis tools
		The wider business context
		Demographic trends
		Ethical behaviour
		Corporate social responsibility
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 3 Technology
		Key terms and learning outcomes
		Why study technology?
		Determinism or choice
		The second machine age
		Will new technology steal our jobs?
		The social matrix
		In future
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 4 Culture
		Key terms and learning outcomes
		Why study organizational culture?
		Organizational cultures
		Culture: surface manifestations, values and basic assumptions
		Organizational socialization
		Perspectives on culture contrasted
		Types and traits of organizational cultures
		Strong, weak and appropriate cultures
		National cultures
		Cultural disintegration
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
PART 2 Individuals in the organization
	Chapter 5 Learning
		Key terms and learning outcomes
		Why study learning?
		The learning process
		The behaviourist approach to learning
		Behaviourism in practice
		The cognitive approach to learning
		Cognitive perspectives in practice
		Neuroscience and learning
		Behaviour modification versus socialization
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 6 Personality
		Key terms and learning outcomes
		Why study personality?
		Defining personality
		Types and traits
		Personality types A and B
		Stress and stress management
		The Big Five (or six)
		The development of the self
		Selection methods
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 7 Communication
		Key terms and learning outcomes
		Why study communication?
		Interpersonal communication
		Verbal communication
		Non-verbal behaviour
		Cultural differences in communication style
		Impression management
		Emotional intelligence
		Organizational communication
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 8 Perception
		Key terms and learning outcomes
		Why study perception?
		Selectivity and organization
		Perceptual sets and perceptual worlds
		Do we see to know or know to see?
		Perceptual sets and assumptions
		Appearance, age and attributions
		Perceptual errors and how to avoid them
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 9 Motivation
		Key terms and learning outcomes
		Why study motivation?
		Presenteeism and the gig economy
		Drives, motives and motivation
		Content theories
		Process theories
		The social process of motivating others
		Engagement and high performance
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
PART 3 Groups and teams in the organization
	Chapter 10 Group formation
		Key terms and learning outcomes
		Why study groups?
		Team players in organizations
		Definitions of groups
		Types of group tasks
		The Hawthorne studies
		Group-oriented view of organizations
		Formal and informal groups
		Group formation
		Group development
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 11 Group structure
		Key terms and learning outcomes
		Why study group structure?
		Group structure and process
		Power structure
		Status structure
		Liking structure
		Communication structure
		Role structure
		Leadership structure
		Networked individualism
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 12 Individuals in groups
		Key terms and learning outcomes
		Why study individuals in groups?
		The individual and the group
		Group influences on individuals’ perceptions
		Group influences on individuals’ performance
		Group influences on individuals’ behaviour
		Deindividuation
		Individual influences on group attitudes and behaviour
		Team building
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 13 Teamworking
		Key terms and learning outcomes
		Why study teamworking?
		The T-word and team work design
		Types of team tasks
		Advice teams
		Action teams
		Project teams
		Production teams
		Team activities
		Team autonomy and self-managing teams
		Ecological framework for analysing work team effectiveness
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
PART 4 Management and organization
	Chapter 14 Work design
		Key terms and learning outcomes
		Why study work design?
		Influences on work design
		Scientific management
		Fordism
		Lean working
		McDonaldization
		Jobs, tasks, skills and technology
		Back to the future?
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 15 Elements of structure
		Key terms and learning outcomes
		Why study elements of structure?
		Organization structuring
		Types of jobs
		Line, staff and functional relationships
		Sexuality and the informal organization
		Roles in organizations
		Formalization
		Centralization versus decentralization
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 16 Organization design
		Key terms and learning outcomes
		Why study organization design?
		Max Weber and bureaucracy
		Henri Fayol and managerial activities
		Henry Mintzberg’s management roles
		Contingency approach
		Contingency and technological determinism
		Contingency and environmental determinism
		Strategic choice
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 17 Organizational architecture
		Key terms and learning outcomes
		Why study organizational architecture?
		Era of self-contained organization structures
		Era of horizontal organization structures
		Era of boundaryless organization structures
		Collaborative organization structures
		Experiments with agility and holacracy
		Distributed innovation systems
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
PART 5 Leadership processes
	Chapter 18 Leadership
		Key terms and learning outcomes
		Why study leadership?
		Leadership versus management
		Trait-spotting
		Do women have the wrong traits?
		Style-counselling
		Context-fitting
		New leadership
		Distributed leadership
		Who needs leaders?
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 19 Change
		Key terms and learning outcomes
		Why study change?
		Making change happen
		Change and the individual
		Readiness and resistance
		Participation and dictatorship
		Why change, when you can innovate?
		To be an innovator and lead change
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 20 Decision making
		Key terms and learning outcomes
		Why study decision making?
		Models of decision making
		Decision conditions: risk and programmability
		Individual and group decision making
		Problems with group decision making
		Organizational decision making
		Decision making and evidence
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 21 Conflict
		Key terms and learning outcomes
		Why study conflict?
		Contrasting conflict frames of reference
		Conflict levels and causes
		Conflict management
		Organizational justice
		Organizational work behaviours
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
	Chapter 22 Power and politics
		Key terms and learning outcomes
		Why study power and politics?
		Power in organizations
		Power and influence
		Organization politics and political skill
		Is it different for women?
		Recap, Revision, Research assignment
		Springboard, OB cinema
		Chapter exercises, References
Glossary
Name index
Subject index
Back Cover